I have a freind with a problem......no really it's a freind!
They have a Compaq desktop which is hard-wired to a 2wire 2700-hg modem/router. basically, they are unable to connect to the internet using that desktop. However, the wifi works just fine.
Sometime last week the problem started with just unusual/slow computer behavior in general. I assumed it was a virus or spyware, so I downloaded Avast and Ad Aware. (At this time the browsers worked) Both found significant infections which were deleted. At this point the browsers still worked, but after doing a google search, the links on the results page would be redirected to another, non related site. (cutting and pasting the URL did the trick, though) Subequently, the browsers (IE7, Firefox, Safari) all just stopped working. Now when attempting to connect to the internet, they just come up with the screen "internet explorer cannot display the webpage." or equivalent for the respective browser.
I've run multiple spyware, malware, and anti-virus software, (Malwarebytes, Ad Aware, Avast, pctools, spyware doctor) all have come up with infections which are then deleted. I am able to ping yahoo using ipconfig and FTP seems to work OK (avast updated its database while I was trying to troubleshoot all of this.)
Any ideas on what to do next?
Thanks for reading my long-winded post,
Bob La Blah
They have a Compaq desktop which is hard-wired to a 2wire 2700-hg modem/router. basically, they are unable to connect to the internet using that desktop. However, the wifi works just fine.
Sometime last week the problem started with just unusual/slow computer behavior in general. I assumed it was a virus or spyware, so I downloaded Avast and Ad Aware. (At this time the browsers worked) Both found significant infections which were deleted. At this point the browsers still worked, but after doing a google search, the links on the results page would be redirected to another, non related site. (cutting and pasting the URL did the trick, though) Subequently, the browsers (IE7, Firefox, Safari) all just stopped working. Now when attempting to connect to the internet, they just come up with the screen "internet explorer cannot display the webpage." or equivalent for the respective browser.
I've run multiple spyware, malware, and anti-virus software, (Malwarebytes, Ad Aware, Avast, pctools, spyware doctor) all have come up with infections which are then deleted. I am able to ping yahoo using ipconfig and FTP seems to work OK (avast updated its database while I was trying to troubleshoot all of this.)
Any ideas on what to do next?
Thanks for reading my long-winded post,
Bob La Blah