BSOD after many attempts trying to find the problem

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ntran03

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Hi, about two weeks ago my mom started experiencing BSOD problems on my computer. She used the computer mainly to remote connect to her desktop at work. The most common BSOD errors was "SYSTEM SERVICE EXCEPTION". When I used my computer it never got any of those errors until sometime last weekend. I've tried a clean instillation of Windows 10, uninstalling and reinstalling my NVIDIA graphics card driver, running chkdsk/sfc scan, running memtest 86, and updating my BIOS to the latest version (Asrock B450m/ac). I've tried to look things up and tried to see what I could do to fix these blue screen errors but none of them have worked. If there is anything else I can try to do please let me know. I have also attached my dump files if needed. Thank you!


Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200628125017.000000-420
Processor: AMD Ryzen 3 3200G with Radeon Vega Graphics, AMD64 Family 23 Model 24 Stepping 1, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1050 Ti
Hard Drives: C: 223 GB (78 GB Free);
Motherboard: ASRock B450M/ac, s/n M80-C6003904657
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated
 

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Joined
Mar 2, 2019
Messages
940
The file is corrupt please attach new one.

If you opened a thread in another forums it could help if you post a link to thread for reference.
 

managed

Allan
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I downloaded and unzipped that attached file without any problems.
 
Joined
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940
try with 7-zip. There is problem with extraction.
Maybe not really relevant file but...
 

managed

Allan
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There was no problem with extraction of the first one for me, using the built-in Windows 7 'Extract all files' in Windows Explorer. The 2nd one worked fine for me too.
 
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Before continuing:
1. If any hardware is overclocked/underclocked reset to normal levels
2. Reset BIOS to defaults

Then follow THIS thread carefully to enable driver verifier.

If you experience problem booting into system after enabling driver verifier you'll need to enter safe boot to disable it:
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

When you get new BSOD after enabling driver verif. generate new logs and share.

Following is a list of software one should avoid to prevent unexpected system behavior,

1. Registry, disk or system cleaners
2. Driver download or updater tools
3. System tweak tools or system optimizers
4. Various malware/adware removal tools or scanners
5. Program/driver uninstallers
6. Browser extensions of questionable reputation
7. Various "fix" tools that claim to fix some problem

If you installed anything that matches the list above, please remove from system, reboot system, and give your report here.
 

ntran03

Thread Starter
Joined
Jul 3, 2020
Messages
3
Before continuing:
1. If any hardware is overclocked/underclocked reset to normal levels
2. Reset BIOS to defaults

Then follow THIS thread carefully to enable driver verifier.

If you experience problem booting into system after enabling driver verifier you'll need to enter safe boot to disable it:
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

When you get new BSOD after enabling driver verif. generate new logs and share.

Following is a list of software one should avoid to prevent unexpected system behavior,

1. Registry, disk or system cleaners
2. Driver download or updater tools
3. System tweak tools or system optimizers
4. Various malware/adware removal tools or scanners
5. Program/driver uninstallers
6. Browser extensions of questionable reputation
7. Various "fix" tools that claim to fix some problem

If you installed anything that matches the list above, please remove from system, reboot system, and give your report here.
Attached the BSOD after driver verifier was done.
 

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Joined
Mar 2, 2019
Messages
940
I'm sorry you have this issues, and for waiting so long someone to fix it.

Attached the BSOD after driver verifier was done.
Driver verifier can't be done until blue screen happens at least once, or if you're unable to
boot into Windows in which case safe boot must be done as explained in previous link.

It must not be disabled except if it prevents you from booting into Windows.

Unfortunately no memory dumps were generated, it looks like
there was no blue screen since yesterday.

to verify settings that enable them please follow bellow steps:

Control Panel > System and Security > System.
Click Advanced system settings.
Select "Advanced" tab
Under Startup and Recovery, click Settings.

Adjust settings so that they look like the screenshot bellow:

dump.png


Click OK once, to save settings and close dialog.
Under Performance, click Settings.
On the Advanced tab, under Virtual memory, click Change.
In the Virtual Memory dialog box, check (or make sure is checked)
"Automatically manage paging file size for all drives" check box
This dialog should look like this one:



Click OK, OK, OK to save all

Now go to my previous post and to enable driver verifier again and restart system.
Wait until blue screen happens then re-run log collector.

In addition to log collector verify that dump files exist in C:\Windows
these have *.dmp file extension, and small computer icon.

If yes, copy them manually zip up and attach here in addition to dump collector zip file.
 
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