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BSOD After Shutdown

Discussion in 'Windows 7' started by Alkison, Jan 27, 2015.

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  1. Alkison

    Alkison Thread Starter

    Joined:
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    Hello guys. My client has an Alienware machine that's been suffering from blue screens and I cannot solve the problem. Here's what I have so far.

    - Memtest, No Errors
    - HD Tune, No Errors
    - Reimaged from Recovery, Still BSOD
    - Replaced GPU, Still BSOD

    It's happening must commonly when the computer gets shutdown. It hangs for 5-10 minutes. Upon boot, Windows will display the error. The DMP files are attached to this thread. Can anyone assist me. I am thinking about removing the two HDD's in RAID0 and installing a single drive, which I would then install a vanilla version of Windows on there to see if it solves any problems.

    Please do let me know.
     

    Attached Files:

    Alkison, Jan 27, 2015
    #1
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Is this a continuation of your thread here or a different pc?
    http://forums.techguy.org/windows-7/1139159-0x09f-bsod-dmp-file-included.html
    ======
    The minidumps you posted are from the following dates.
    12/1/2015
    13/1/2015
    27/1/2015
    ======
    This is either from the 12th or 13th of January 2015.
    FAILURE_BUCKET_ID: X64_0x9F_3_1394ohci_IMAGE_pci.sys
    1394ohci - relates to a firewire driver

    FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_NULL_IP_athrx+129129

    This one dates from the 27/1/2015
    Atheros Wireless LAN device driver

    ======
    This is either from the 12th or 13th of January 2015
    PROCESS_NAME: CLHelper.exe
    http://www.runscanner.net/lib/clhelper.exe.html
    Do not run the free registry scan at the above link.
     
    blues_harp28, Jan 28, 2015
    #2
  3. Alkison

    Alkison Thread Starter

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    Like I said, I've swapped the GPU twice including the graphics drivers. I've also formatted the system, but from the Dell/Alienware recovery, not the vanilla version of Windows.

    Yes, to answer your first question. The 9F stop code has been the most common and occurs upon shutdown intermittently. Any suggestions? Do you think my idea of removing the two drives in RAID0 and installing a testing a drive with a vanilla version of Windows is good?

    Thanks in advance.
     
    Alkison, Jan 28, 2015
    #3
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Latest blue screen error from 27/1/2015
    Atheros Wireless LAN device driver
    I would go for the easier option and update the driver.
     
    blues_harp28, Jan 28, 2015
    #4
  5. Alkison

    Alkison Thread Starter

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    Okay, great, I'll give this a shot. Do you recommend going through the PC's manufacturer or component manufacturer for the latest drivers? Also, are there any applications that aren't gimmicky, which can help track and/or update older drivers?
     
    Alkison, Jan 28, 2015
    #5
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Check the pc's manufacturer website they may have said driver.
    Some use online driver scans but they can find and ask you to install an outdated driver.

    http://support.alienware.com/Support_Pages/Restricted_Pages/driver_downloads.aspx
    ======
    FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_ONE_BIT
    Memory corruption is also listed from the 12th or 13th of January 2015 linked to CyberLink Player.
    Re-install the above.
    Did you run the Memtest overnight or for a least 8 passes?
    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time and in different slots.
     
    blues_harp28, Jan 29, 2015
    #6

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