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BSOD and High-Pitched Whine!

Discussion in 'Windows 7' started by Herringbone, Mar 11, 2019.

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  1. Herringbone

    Herringbone Thread Starter

    Joined:
    Jul 14, 2008
    Messages:
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    Yesterday I got a BSOD, along with a high-pitched whine from my PC speakers. I was able to reboot and my OS works OK (for now!)

    I was editing a 35-minute video at the time. Very recently I updated my Nvidia GeForce GTX 970 driver.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 8
    RAM: 8161 Mb
    Graphics Card: NVIDIA GeForce GTX 970, -1 Mb
    Hard Drives: C: 255 GB (105 GB Free); D: 0 GB (0 GB Free); E: 48 GB (43 GB Free); F: 1784 GB (1273 GB Free); H: 289 GB (207 GB Free); I: 465 GB (258 GB Free);
    Motherboard: ASRock, 970A-G/3.1
    Antivirus: Microsoft Security Essentials, Enabled and Updated
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive, etc.
    ======
    Post the Minidump files
    Create a new folder on the desktop and call it dumpfiles [or something similar]
    Look in c:\windows\minidump
    Copy the last 4 minidump files to that folder.

    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.
    Attach the zip folder by using the 'Upload a File' button.
     
    Herringbone likes this.
  3. Herringbone

    Herringbone Thread Starter

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    Please note: the first three minidumps were created in 5/2018, and the errors they reflect were resolved later in 2018. The cause of BSODs in 2018 was Avast!, which was summarily removed.
     

    Attached Files:

  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Minidump check - in part.
    PHP:
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !
    analyze -v to get detailed debugging information.

    BugCheck 7F, {880050031406f8fffff800036be91e}

    Probably caused by ntkrnlmp.exe nt!KiDoubleFaultAbort+38e )

    FollowupMachineOwner
    ---------

    UNEXPECTED_KERNEL_MODE_TRAP (7f)

    BUGCHECK_STR:  0x7f_8

    CUSTOMER_CRASH_COUNT
    :  1

    DEFAULT_BUCKET_ID
    :  VISTA_DRIVER_FAULT

    PROCESS_NAME
    :  System

    SYMBOL_NAME
    :  nt!KiDoubleFaultAbort+38e

    FOLLOWUP_NAME
    :  MachineOwner

    MODULE_NAME
    nt

    IMAGE_NAME
    :  ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP
    :  5a58dc54

    FAILURE_BUCKET_ID
    :  X64_0x7f_8_nt!KiDoubleFaultAbort+38e

    BUCKET_ID
    :  X64_0x7f_8_nt!KiDoubleFaultAbort+38e

    Followup
    MachineOwner
    ---------
    Probably caused by : ntkrnlmp.exe
    ntkrnlmp.exe is a generic error and not telling us much.
    ======
    I would check for any AMD updates.
    http://support.amd.com/en-us/download/auto-detect-tool
    ======
    And if it happens again - run memtest86
    https://www.memtest86.com/download.htm

    Download the ISO file then burn to a DVD
    Start the Pc using the DVD and run the memory test overnight or for at least 8 passes.
    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

    Guide to using Memtest86+
    http://www.wikihow.com/Test-PC-Ram-with-MemTest86
     
    Herringbone likes this.
  5. Herringbone

    Herringbone Thread Starter

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    Thanks for the info!

    Will tackle this tomorrow.

     
  6. Herringbone

    Herringbone Thread Starter

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    I will try the AMD update this afternoon, when I'll have time to.

    Meantime, since that BSOD happened on the heels of my latest video driver install, I may try a slightly earlier driver update.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Good move - having the latest driver installed is seldom needed and can just add to a problem.
    Keep us updated.
     
  8. Herringbone

    Herringbone Thread Starter

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    Just installed earlier Nvidia graphics drive (Feb. 2019)

    There appear to be no updates to my AMD FX 8350 8-core processor
    on the AMD web site.
     
    Last edited: Mar 13, 2019
  9. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Doing any high processor stuff like editing videos does put pressure on installed ram, etc.
    Running a ram test would make sense.
    https://www.memtest86.com/download.htm

    Download the ISO file then burn to a DVD
    Start the Pc using the DVD and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

    Guide to using Memtest86+
    http://www.wikihow.com/Test-PC-Ram-with-MemTest86
     
    lynx1021 and Herringbone like this.
  10. Herringbone

    Herringbone Thread Starter

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    Thanks. The Memtest86+ run will have to wait 'till Friday,
    as I have to use my PC for other tasks until then.
     
  11. Herringbone

    Herringbone Thread Starter

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    I remember running Memtest86+ this summer after getting multiple BSODs. It did find a faulty memory stick which a tech friend replaced.

    However, I ran the application twice, with findings, but
    I remember there was no report component that could be
    posted to a forum. There was a tweak made before the third
    run that did create a report. I wish I had kept my notes concerning
    that.
     
  12. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Anything showing in red - means a damaged ram stick.
     

    Attached Files:

  13. Herringbone

    Herringbone Thread Starter

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    Due to various urgent projects I have to tackle with the use of my PC, I'll
    have to delay running MemTest86x until this coming week.

    Sorry about that, and I hope this thread can stay active in light of that.

    Thank you.
     
  14. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Post back when you are ready.
     
  15. Herringbone

    Herringbone Thread Starter

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    Sorry for delay.

    Am going to run other utilities before MemTest next week.
     
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