BSOD, atikmdag.sys, AMD Radeon 530, nonpaged are fault

ijasir

Thread Starter
Joined
Jun 4, 2020
Messages
3
After a sudden crash (BSoD) during gaming srttrail.txt error was shown and then I clean Installed Windows 10 using a windows media creation tool and then updated Lenovo recommended drivers(Lenovo ideapad 320). My intel 620 GPU is successfully installed and running while AMD is throwing atikmdag.sys error while display driver installation.
And in device manager the device was shown as Video Controller with a hazard logo after many failed attempts to installation I booted in safe mode and from device manager browsed for updates in pc and updated the driver but my laptop won't restart. Shows black screen and goes to Automatic repair and diagnosis and after the loop being failed it again shows srttrail error.
Back in safe mode after disabling the device I am able to boot back normally. But when enabled the system crashes(BSoD) with error: Page_fault_in_nonpaged_area and atikmdag.sys is also mentioned. (And as above the automatic repair loop also starts)
I tried this with the latest Windows 10 and also windows 10 19h1(November Update). I tried updating using amd autodetect and also by downloading the latest driver from amd by selecting device. And these installation softwares don't detect the device in safe mode. I also tried clean installation with DDU and amd cleanup utility.
Rightnow the driver is installed while I was in safe mode, neither can I use the device nor open AMD Radeon Setting App, What can be done now? I'm out of options also, I've cleaned my RAM(as I've read page fault is caused due to ram/hdd), did sfc /scannow(no integrity violations)

I would really appreciate a help,
Thank You
 

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blues_harp28

Trusted Advisor
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Joined
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Messages
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Hi, I was helping someone the other day with a similar, difficult problem.
You too have tried all the usual options to try and solve it.
That said - some suggestions below.

Minidump check x 1 - in part.
PHP:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: ffffaf0d942363b8, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff80427fb5de4, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for atikmdag.sys

Could not read faulting driver name
KEY_VALUES_STRING: 1
atikmdag.sys - as you know relates to the AMD driver
======
Sometimes where the blue screen error is reported - is not where it first started and may not be the cause.
The system will blue screen it seems at the weakest point at any given moment.

Other reasons for blue screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Did you run a full memory test?
Memtest86
https://www.memtest86.com/download.htm

Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test for at least 8 passes.
======
Hard drive test.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

https://www.megaleecher.net/Seagate_SeaTools_For_DOS_Bootable_USB_Maker_Kit
======
Check and post
TSG System Information Utility - found here.
https://static.techguy.org/download/tsginfo.exe
 

ijasir

Thread Starter
Joined
Jun 4, 2020
Messages
3
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20200603183715.000000+330
Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon(TM) 530
Hard Drives: C: 1836 GB (1565 GB Free); D: 24 GB (3 GB Free);
Motherboard: LENOVO LNVNB161216, ver SDK0J40700 WIN, s/n PF17JPPK
System: LENOVO, ver LENOVO - 1, s/n PF17JPPK
Antivirus: Windows Defender, Enabled and Updated
===================
Both tests were done memory test took 2hr and Hard drive test took 7hr

But SeaTools crashed after the test don't know why, was not responding.
===================
Also intel drivers are upto date
1591520395804.png

WhatsApp Image 2020-06-07 at 2.23.19 PM (1).jpegWhatsApp Image 2020-06-07 at 2.23.19 PM (2).jpegWhatsApp Image 2020-06-07 at 2.23.19 PM.jpeg
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,005
Back to the srttrail.txt error for a moment.
Srttrail.txt error means there was a failed automatic system repair and that seems to have happened a few times on your pc.
Run CHKDSK - check disk.
Start Menu > Search box > Type > cmd
Click on Run as administrator > Type chkdsk C: /R
[C: being the drive that Windows is installed on - if a different drive letter, use it instead of C:]
Press Enter.
Let it run to completion
======
Then rrun DISM.exe and then System File Checker.
In the search box type > cmd
Right click > Select Run as administrator
In the Command Prompt window
Type [copy and paste]
DISM.exe /Online /Cleanup-image /Restorehealth
Press Enter.

Let it run to completion, it may take some time.
After you see a message that says 'The operation completed successfully'
In the Command Prompt window.
Now type [copy and paste] sfc /scannow
Press Enter.
Again let it run until it has completed the scan.
Restart your pc and let us know if it has helped.
 

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