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BSOD: Bad loop header - Won't load Vista

Discussion in 'Windows Vista' started by adrianq1029, May 17, 2010.

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  1. adrianq1029

    adrianq1029 Thread Starter

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    Hey guys. So my friend's laptop has suffered a BSOD, and the laptop won't load Vista. I've tried the system recovery but nothing. It won't start up in safe mode either. The laptop is a Gateway M-series. Intel Pentium Dual-Core T3400 Mobile Processor's (2.16GHz, 667MHz FSB, 1MB L2 Cache) 4 Gigabytes of 667MHz DDR2 Dual Channel Memory, a 320GB SATA hard drive. If there is anymore in that you need I'll try to provide it as promptly as possible. Thank you for you assistance.
     
  2. Mumbodog

    Mumbodog

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    Boot from an Ubuntu CD on the problem Laptop, browse to the Windows\Minidump folder, copy all the dump files in there to a flash drive and zip them up, attach the zip file in your next post using the "Go Advanced" button, then click the paper clip icon to browse and attach the zip, then hit the upload button.

    http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/

    You might also back up their important files while you are using the Ubuntu CD.

    .

    .
     
  3. adrianq1029

    adrianq1029 Thread Starter

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    I just got home from work and i will give the ubuntu cd a shot. Thanks.
     
  4. adrianq1029

    adrianq1029 Thread Starter

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    here's the minidump. hope this helps.
     

    Attached Files:

  5. Mumbodog

    Mumbodog

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    Use F8 and load windows using "Enable Low resolution video", see if windows will load.

    Was that the only minidump file? It shows the bsod to be "DRIVER_POWER_STATE_FAILURE (9f)", not bad loop header ( I think you mean Bad Pool Header)

    The Intel Video driver caused the BSOD in the mini dump file you uploaded. (igdkmd32.sys)
     
  6. adrianq1029

    adrianq1029 Thread Starter

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    My apologies. The screen just blinks so fast, but it was Bad_pool_header. Anyways, that was the only file in the minidump. I also just tried to start it using the "enable low resolution video" and still nothing. Any other ideas? There's just something I don't get. If Ubuntu boots up perfectly fine, shouldn't Vista?
     
  7. Mumbodog

    Mumbodog

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    No, two separate Operating Systems.

    Since the BSOD you see is not being recorded in a minidump, it is going to be very hard to find the problem, most of the time it is a bad driver, but it can be a bad memory module also.

    I would run a memory tester
    http://www.memtest.org/

    Download the prebuilt ISO, burn it to CD as an Image (not data), boot from that CD and run the memory test for a couple of hours or overnight to stress test the memory. See if any errors show up.

    .
     
  8. adrianq1029

    adrianq1029 Thread Starter

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    Will do. I'll let you know tomorrow. You have a good night.
     
  9. adrianq1029

    adrianq1029 Thread Starter

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    Unfortunately, no errors. The darn laptop passed with flying colors. Ha. So if it is a bad driver, is there any way to repair that?
     
  10. Megabite

    Megabite

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    Did this Laptop come with Vista installed on it and does it have a recover disc or maybe a recovery partition on it or do you have the Vista installation disc?

    Is Vista the only OS on the main HDD?
     
  11. adrianq1029

    adrianq1029 Thread Starter

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    The laptop is pre-installed with Vista, and is the only OS on the disk. As for now, there are no recovery discs and don't know of any recovery partitions, although, My friend did say she should be receiving recovery discs from Gateway. I just don't know when. I'll let you know later today when I call my friend.
     
  12. Mumbodog

    Mumbodog

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    Would be difficult since we don't know which one is causing the bsod.

    What model M Gateway is it? It may have a factory restore recovery partition, Installing from DVD would break this feature permanently.

    If you feel the need, back up important data before attempting any repairs. Use the Ubuntu boot CD to do that.




    Try a System restore before any other repair methods, you might have the recovery environment on the hard drive, Use F8 at boot to see if it is there, then you don't need a Vista DVD as suggested in this article.

    http://www.bleepingcomputer.com/tutorials/tutorial142.html




    There is a way to do a repair that is similar to the way XP could be repaired, but requires a Vista DVD that has the "upgrade" ability, not all do. The DVD you use to repair has to be the same service pack level as the installation your are trying to repair, so you cannot repair Vista SP2 installation with a Vista SP1 DVD.

    http://vistasupport.mvps.org/repair...using_the_upgrade_option_of_the_vista_dvd.htm

    .

    .
     
  13. adrianq1029

    adrianq1029 Thread Starter

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    I was actually able to get to System Restore, but there were no restore points. I actually stumbled upon the recovery environment you speak of. i tried each selection and still nothing. The model of the laptop is SA6. And I've backed up the whole drive already using the Ubuntu CD. I'll have to try the last part, but it seems as the last resort that I'm going to have to install the Vista from scratch. I do appreciate all of your help though.
     
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