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BSOD constantly

2K views 20 replies 3 participants last post by  blues_harp28 
#1 ·
I'm getting a BsoD 4-5 times a day with different codes each time, I've tried as many troubleshoots as I can possibly find I just really need help as its driving me mad! Sometimes it won't happen for a few hours but no matter what I'm doing it won't go away. I'd really appreciate if anybody could help me, thank you.
 
#3 ·
Attempted execute of no execute memory
Not less or equal
system service exception ks.sys
Interrupt exception not handled

These ones are the most recent ones that I can remember, it tends to be different codes all the time but the same ones like the less or equal tend to pop up more than others
 
#5 ·
In addition to the questions above: check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
Some reasons for Blue Screens
New hardware or Software installed.
Device driver or Video driver, corrupted or faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
 
#11 ·
which memory dump do I click on? Would it be the auto one if so that is already set up
The individual memory dump files should be in the folder that you created on your desktop.

Check again the suggestions below.
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
 
#13 ·
Ok, try this and see it you can compress and attach the files.
In the minidump folder right click the latest minidump file.
Click copy > then right click on the desktop > click paste.
Is the file now showing on the desktop?
If yes, right click > send to > Compressed [zipped] Folder.
Attach the file below.
 
#16 ·
Minidump files x2 [in part]
PHP:
: kd> !analyze -v
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffa60fffffffff, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8023fe4393f, address which referenced memory

Debugging Details:
------------------
BUGCHECK_CODE:  a

BUGCHECK_P1: ffffa60fffffffff

BUGCHECK_P2: 2

BUGCHECK_P3: 1

BUGCHECK_P4: fffff8023fe4393

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

SYMBOL_NAME:  nt!KiAcquireKobjectLockSafe+f

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.906

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  f

FAILURE_BUCKET_ID:  AV_nt!KiAcquireKobjectLockSafe

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

Followup:     MachineOwner
---------
Minidump files x 2 are showing the same and are not really pointing to the problem.
When do you get the blue screen - at startup - playing games, have you made any recent changes to your pc, etc?

We really need to see some system specifications, without it we are are looking for answers in the dark.
Please post the TSG System Information Utility - found here.
https://static.techguy.org/download/tsginfo.exe

It is a trusted utility from this forum so let it run on your system and then post the logfile below.
 
#21 ·
Minidump files x2 [in part]
PHP:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000078, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80409070f5b, address which referenced memory

Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for win32k.sys
KEY_VALUES_STRING: 1

BUGCHECK_CODE:  a

BUGCHECK_P1: 78

BUGCHECK_P2: ff

BUGCHECK_P3: 0

BUGCHECK_P4: fffff80409070f5b

READ_ADDRESS: fffff80409afb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff80409a0f368: Unable to get Flags value from nt!KdVersionBlock
fffff80409a0f368: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
 0000000000000078

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

SYMBOL_NAME:  nt!PpmIdleExecuteTransition+c8b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.906

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  c8b

FAILURE_BUCKET_ID:  AV_nt!PpmIdleExecuteTransition

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64
OSNAME:  Windows 10
FAILURE_ID_HASH:  {0ced0187-972d-f83e-de87-663d75806c32}
Followup:     MachineOwner
Both dump files are the same as before also showing the following 0x
errors but not showing anything specific.
0xA (0xFFFFA60FFFFFFFFF, 0x2, 0x1, 0xFFFFF8023FE4393F)
win32k.sys listed above is part of Microsoft Windows system files and usually relate to recently installed-un-installed programs

Update AMD and Nvidia drivers and run the memtest and report back.

When do you get the blue screen - at startup - playing games, have you made any recent changes to your pc, etc?
 
#17 ·
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210405134346.000000+060
Processor: AMD Ryzen 5 3600 6-Core Processor, AMD64 Family 23 Model 113 Stepping 0, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1660 SUPER
Hard Drives: C: 231 GB (163 GB Free); D: 931 GB (931 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. B450 AORUS M, ver x.x, s/n Default string
System: American Megatrends Inc., ver alaska - 1072009, s/n Default string
Antivirus: Windows Defender, Enabled and Updated
 
#18 ·
Some reasons for Blue Screens
New hardware or Software installed.
Device driver or Video driver, corrupted or faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
First check for updates for AMD and Nvidia.
AMD
https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect
Nvidia
https://www.nvidia.com/Download/Scan.aspx?lang=en-us
======
Also run a Memtest.
https://www.memtest86.com/download.htm
Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.
It can also run from a USB stick - on the above website, scroll down to
''Image for creating bootable USB Drive - Download''
======
If you have more minidump files - post them below.
Let us know if any of the above stops the blue screen.
 
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