Bsod - Dont know how to diagnose problem or resolve.

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MADROX

Thread Starter
Joined
Nov 29, 2011
Messages
3
I got a new laptop a few months ago, the specs are as follows.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 2
RAM: 2806 Mb
Graphics Card: LogMeIn Mirror Driver, 1 Mb I dont understand what this means as in device manager it says intel hd graphics
Hard Drives: C: Total - 238372 MB, Free - 69335 MB; D: Total - 99 MB, Free - 70 MB;
Motherboard: Acer, Aspire 5742Z
Antivirus: ZoneAlarm Antivirus, Disabled

I use this laptop for general usage and the odd game download.

I recently had to recover around 150gb of data from an external HDD and had to save it to my laptop as I had nowhere else to put it and also installed logmein.

My laptop keeps doing one of two things, Bsod or just restarting.

Once it restarts it asks me to log in and when I put my password in the screen goes black and the only thing that loads is the mouse pointer. If I reset me laptop about 3-4 times it eventually comes on.

I am unsure of the problem and do not know what to do. My laptop has blue screened when doing 1 or a combination of the following. FTP transfers, unzipping rar files and using programs like Photoshop.

I was just FTPing a game to my xbox and using photoshop at the same time and it just died and on boot up it gave off 1 beep. It hasn't done this before but has now done it 3 times since Bsoding.

This has only happened since I filled my hdd the other day but I think there may be some underlying fault.

If anyone can help then it would be much appreciated as my laptop is my work horse and I can not afford to lose anything incase it dies. I will be doing a backup just incase but at the moment my external is going through a data loss recovery on the PC downstairs.

If you need anything then let me know and I'll be glad to provide.

Kind regards,

Dale.
 

MADROX

Thread Starter
Joined
Nov 29, 2011
Messages
3
Thank you for the quick reply Jason.

Here is what you have asked for. :)
==================================================
Dump File : 112911-19297-01.dmp
Crash Time : 29/11/2011 23:24:17
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000002
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01804902
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+4902
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112911-19297-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 278,936
==================================================

==================================================
Dump File : 112911-19000-01.dmp
Crash Time : 29/11/2011 14:27:46
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000002
Parameter 3 : fffffa80`037c9b60
Parameter 4 : 00000000`00000000
Caused By Driver : vsdatant.sys
Caused By Address : vsdatant.sys+1063c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112911-19000-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 278,936
==================================================

==================================================
Dump File : 112811-26410-01.dmp
Crash Time : 28/11/2011 20:26:47
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000002
Parameter 3 : fffffa80`079edb60
Parameter 4 : 00000000`00000000
Caused By Driver : vsdatant.sys
Caused By Address : vsdatant.sys+1063c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112811-26410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 278,936
==================================================

==================================================
Dump File : 111211-23649-01.dmp
Crash Time : 12/11/2011 15:36:12
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000002
Parameter 3 : fffffa80`040c1b60
Parameter 4 : 00000000`00000000
Caused By Driver : vsdatant.sys
Caused By Address : vsdatant.sys+1063c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111211-23649-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 278,992
==================================================

Much appreciated,

Dale.


EDIT: My laptop has just done it again while FTPing 6gb to my Xbox.


==================================================
Dump File : 113011-25272-01.dmp
Crash Time : 30/11/2011 12:58:35
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000091
Parameter 2 : 00000000`00000002
Parameter 3 : fffff800`0304bc40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\113011-25272-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 384,319
==================================================
 

Jason83

Banned
Joined
Nov 27, 2011
Messages
38
Do you use Zone Alarm Firewall?It seems to be the main culprit in making your pc crash.

Please download MiniToolBox HERE When the box opens click save file, save it to the desktop and run it.

Checkmark the following boxes:

  • Flush DNS
  • List Installed Programs
  • List Users, Partitions and Memory size
  • Click Go and post the result.
Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.
 

MADROX

Thread Starter
Joined
Nov 29, 2011
Messages
3
Again, thank you for the quick reply. I dont understand how ZA can be the problem as I have had it for months now with no problems. Anyway Jason, here is the info.


MiniToolBox by Farbar
Ran by MADROX (administrator) on 02-12-2011 at 23:56:25
Windows 7 Home Premium (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

7-Zip 9.20
Acer Backup Manager (Version: 2.0.0.68)
Acer Crystal Eye webcam (Version: 1.0.4.3)
Acer ePower Management (Version: 5.00.3005)
Acer eRecovery Management (Version: 4.05.3013)
Adobe AIR (Version: 1.5.3.9120)
Adobe Flash Player 10 ActiveX (Version: 10.1.82.76)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader 9.1 MUI (Version: 9.1.0)
Age of Empires Online (Version: 1.0.0000.129)
AMCap (Version: 9.20.132.2)
µTorrent (Version: 3.0.0)
Backup Manager Basic (Version: 2.0.0.68)
Bigasoft Total Video Converter 3.4.0.4188
Broadcom Gigabit NetLink Controller (Version: 14.0.2.3)
ConvertXtoDVD 4.1.19.365 (Version: 4.1.19.365)
DAEMON Tools Lite (Version: 4.41.3.0173)
DDS Viewer
Debugging Tools for Windows (x64) (Version: 6.12.2.633)
Extension Changer (Version: 0.5)
fbDownloader 1.0.2.0 (Version: 1.0.2.0)
Game Booster (Version: 2.4.0.0)
HiJackThis (Version: 1.0.0)
HxD Hex Editor version 1.7.7.0 (Version: 1.7.7.0)
Hyperdesk - DarkMatter Subspace (Version: 1.00.0001)
IDA Pro Advanced v5.2 with WinCE v5.0 debugger
Intel(R) Control Center (Version: 1.2.1.1007)
Intel(R) Graphics Media Accelerator Driver (Version: 8.15.10.2182)
Intel(R) Management Engine Components (Version: 6.0.0.1179)
Intel(R) Rapid Storage Technology (Version: 9.6.2.1001)
Java Auto Updater (Version: 2.0.6.1)
Java(TM) 6 Update 29 (Version: 6.0.290)
JDownloader 0.9 (Version: 0.9)
Launch Manager (Version: 4.0.14)
Leaf Community Edition (Version: 1.6.5.3)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Managed DirectX (1126) (Version: 9.00.1126)
Microsoft Office 2003 Web Components (Version: 12.0.4518.1014)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4763.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Outlook Connector (Version: 14.0.6106.5001)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.7600.0.30514)
Microsoft Xbox 360 SDK 2.0.9328.0
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
NirSoft BlueScreenView
Notepad++ (Version: 5.9.3)
Orcs Must Die!
PC Optimizer Pro (Version: 6.1.6.6)
PDF Settings CS5 (Version: 10.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30122)
Skype™ 5.5 (Version: 5.5.117)
Synaptics Pointing Device Driver (Version: 14.0.19.0)
TeamViewer 6 (Version: 6.0.11117)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
USB2.0 PC Camera (Version: 5.7.19104.100)
VC 9.0 Runtime (Version: 1.0.0)
VLC media player 1.1.11 (Version: 1.1.11)
Winamp (Version: 5.621 )
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
WinPcap 3.1 (Version: 4.1.0.2001)
WinSCP 4.3.4 (Version: 4.3.4)
XBC 5.1 (Version: 5.0)
XBSlink
XLink Kai (Version: 7.4.22.0)
ZoneAlarm Antivirus (Version: 10.0.243.000)
ZoneAlarm DataLock (Version: 10.0.243.000)
ZoneAlarm Extreme Security (Version: 10.0.243.000)
ZoneAlarm Firewall (Version: 10.0.243.000)
ZoneAlarm Security (Version: 10.0.243.000)

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 2806.71 MB
Available physical RAM: 1649.01 MB
Total Pagefile: 5611.57 MB
Available Pagefile: 4356.5 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.92 MB

========================= Partitions: =====================================

1 Drive c: (DD DRIVE) (Fixed) (Total:232.79 GB) (Free:76.89 GB) NTFS
2 Drive d: (RESERVED) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
3 Drive e: (Who Framed Roger Rabbit) (CDROM) (Total:6.03 GB) (Free:0 GB) UDF
5 Drive z: (Hdd1) (Network) (Total:293.26 GB) (Free:191.68 GB) NTFS

========================= Users: ========================================

User accounts for \\NURI

Administrator Guest MADROX


**** End of log ****

EDIT:Just a little addition: When rebooting, cold booting or bringing to life from hibernation my laptop wont load the desktop after I enter my password and I only get a mouse pointer CTRL+ALT+DEL doesnt work either and I have to reboot 2-3-4 times before the desktop loads. (Sometimes it doesn't load but I can CTRL+ALT+DEL and the open task manager. Once I open task man my desktop loads...) :/
 
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