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BSOD: Driver power state failure

Discussion in 'Hardware' started by ParadiseLost91, Jul 18, 2014.

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  1. ParadiseLost91

    ParadiseLost91 Thread Starter

    Joined:
    Jul 18, 2014
    Messages:
    3
    Hi,

    I have been having a problem with multiple BSOD on my almost-new laptop (got it in November).

    The blue screen will happen at completely random times, sometimes I am just surfing the web when it happens.
    Today it has happened twice withing 10 minutes.
    I have of course Googled it, but there seems to be a lot of different solutions, and they all rely on the mini dumps.

    I have no experience when it comes to these crash dumps, but I have gathered them in a zip file and I really hope someone can see what the problem is!

    My specs are as follows, please ask if you need more information:
    XMG A723 Shark Gaming Edition laptop
    Intel® Core™ i7 4th Generation Quad Core
    NVIDIA® GeForce® GTX 765M 2GB GDDR5
    3 x 204-pin SO-DIMM sockets supporting a maximum of 24GB 1600MHz DDR3 memory
    Intel HD Graphics
    Intel® HM87 Express Chipset
    2x 9.5mm 2.5" SATA-III Drive
    1x mSATA-III SSD

    Thank you in advance!
    - Sophie :)
     

    Attached Files:

  2. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    Google says the most likely cause is BIOS and drivers.
    Check that your BIOS is the latest, and see if the graphics drivers are up to date.
     
  3. ParadiseLost91

    ParadiseLost91 Thread Starter

    Joined:
    Jul 18, 2014
    Messages:
    3
    I have already checked all drivers. The only one that had an update was Nvidia graphics card, all the others were up to date.
    I checked them on XMG's website for my specific laptop model, this is the link:
    http://www.mysn.de/secure/userarea/download.asp?KategorienOrder=010;010&show=Support

    Can I be a 100% sure that this link provides the newest version of the drivers, or can I look elsewhere for them?

    About the BIOS thing. I have heard that it can really damage your computer if you do anything with BIOS!! So I haven't touched it. How do I update it safely without damaging my computer?
     
  4. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
  5. ParadiseLost91

    ParadiseLost91 Thread Starter

    Joined:
    Jul 18, 2014
    Messages:
    3
    Thanks alot!

    I have checked my BIOS version and there is a newer one for my laptop, so I will try to update and will let you know how I get on :)

    Will I need to update the EC as well? I can see there is a newer version of that as well.
     
  6. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    Try without first. If it works without, don't.
     
  7. zigzag3143

    zigzag3143

    Joined:
    May 31, 2009
    Messages:
    274
    PL

    THese were Related to BTHUSB.sys Bluetooth Miniport Driver. Yours is ~3 years old. I would reinstall the newest driver available even if it is the same date as drivers do become corrupt.

    Since it is a part of the OS you can also run a system file check


    Please run a system file check (SFC)All instructions are in our Wiki article below...
    Should you have any questions please ask us.


    System file check (SFC) Scan and Repair System Filesa



    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Ken\Desktop\071814-30747-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`01fdd022?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`002b5152?
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0?
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    OK                                             C:\Users\Ken\Desktop
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\Users\Ken\Desktop
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`0308e890
    Debug session time: Fri Jul 18 16:03:20.362 2014 (UTC - 4:00)
    System Uptime: 0 days 0:17:24.299
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800c579440, fffff80000b9c3d8, fffffa800bd7ec60}
    
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that   ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: USBHUB!_DEVICE_EXTENSION_PDO                  ***
    ***                                                                   ***
    *************************************************************************
    Probably caused by : usbhub.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800c579440, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: fffffa800bd7ec60, The blocked IRP
    
    Debugging Details:
    ------------------
    
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that   ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: USBHUB!_DEVICE_EXTENSION_PDO                  ***
    ***                                                                   ***
    *************************************************************************
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  usbhub.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  52954dd0
    
    MODULE_NAME: usbhub
    
    FAULTING_MODULE: fffff88005600000 usbhub
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
    
    DPC_STACK_BASE:  FFFFF80000BA2FB0
    
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`02f308d2 : 00000000`0000009f 00000000`00000003 fffffa80`0c579440 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`02ecb85c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
    fffff800`00b9c430 fffff800`02ecb6f6 : fffffa80`09ef6570 00000000`0001057d 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`02ecb5de : 00000002`6e73845c fffff800`00b9cb18 00000000`0001057d fffff800`0303f228 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`02ecb3c7 : 00000000`91999ac2 00000000`0001057d 00000000`91999a92 00000000`0000007d : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`02eb88ca : fffff800`0303be80 fffff800`03049cc0 00000000`00000000 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_VERSION:  6.1.7601.18328
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_BTHUSB_IMAGE_usbhub.sys
    
    BUCKET_ID:  X64_0x9F_3_BTHUSB_IMAGE_usbhub.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_bthusb_image_usbhub.sys
    
    FAILURE_ID_HASH:  {8e3091ff-2ab5-4150-0e5a-3a46a6d53912}
    
    Followup: MachineOwner
    ---------
    
    0: kd> !irp fffffa800bd7ec60
    Irp is active with 10 stacks 9 is current (= 0xfffffa800bd7ef70)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800c5c9040 00000000 00000000-00000000    pending
               \Driver\BTHUSB
                Args: 00000000 00000001 00000003 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c821820    
    
                Args: 00000000 00000000 00000000 00000000
    
     
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