Bsod help netio.sys

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AtlasRover

Thread Starter
Joined
Feb 20, 2015
Messages
4
I have no clue what's wrong.


==================================================
Dump File : 022015-21933-01.dmp
Crash Time : 20-Feb-15 10:37:03 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000028
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`014106fd
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+106fd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022015-21933-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 308,192
Dump File Time : 20-Feb-15 10:40:02 PM
==================================================



Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 8143 Mb
Graphics Card: NVIDIA GeForce GT 610, -2048 Mb
Hard Drives: C: Total - 211050 MB, Free - 99510 MB; D: Total - 499999 MB, Free - 122173 MB; E: Total - 242706 MB, Free - 58584 MB;
Motherboard: Intel Corporation, DB75EN
Antivirus: Quick Heal Internet Security, Updated and Enabled
 

billmcct

Bill
Joined
Aug 30, 2012
Messages
124
I have the same problem with the Intel drivers on an HP dv6 laptop. Every few days it will BSOD on the netio.sys driver. It's mostly an aggrivation. HP doesn't have an updated driver but Intel does. When I get the time I will try and see if the Intel will work. HP uses drivers written only for thier products. Try "DUMo" http://www.kcsoftwares.com/index.php?download I haven't yet but could help.
 

AtlasRover

Thread Starter
Joined
Feb 20, 2015
Messages
4
I tried using both DUMo and the Intel Updater. However, each time I do, the blue screen crash is worse than before and prevents me from even starting up.

==================================================
Dump File : 022215-57798-01.dmp
Crash Time : 22-Feb-15 11:26:49 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`0359a7e8
Parameter 4 : fffff880`0359a040
Caused By Driver : iusb3hub.sys
Caused By Address : iusb3hub.sys+3fddf
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022215-57798-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 266,320
Dump File Time : 22-Feb-15 1:50:33 PM
==================================================
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,425
'Caused By Driver : iusb3hub.sys'
Intel® USB 3.0 Hub Driver
http://www.systemlookup.com/Drivers/7266-iusb3hub_sys.html

You have run the Intel® Driver Update Utility?
http://www.intel.com/p/en_US/support/detect
======
If that does not solve it post the Minidump files - it may be pointing elsewhere,
Create a new folder on the desktop and call it dumpfiles [or something similar]

Look in c:\windows\minidump
Copy the last 5 minidump files to that folder.
Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.

Use the 'manage attachments' in the 'Go Advanced' reply
window below to upload that zip file here as an attachment.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,425
The 5 minidumps are saying the same and not, as far as I can see, pointing to what may be causing the problem.
Part of the minidump scan.
*******************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880019236fd, address which referenced memory

Debugging Details:
------------------
FAULTING_IP:
NETIO!RtlCopyBufferToMdl+1d
fffff880`019236fd 448b5228 mov r10d,dword ptr [rdx+28h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: System

STACK_COMMAND: kb

FOLLOWUP_IP:
NETIO!RtlCopyBufferToMdl+1d
fffff880`019236fd 448b5228 mov r10d,dword ptr [rdx+28h]

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: NETIO!RtlCopyBufferToMdl+1d

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME: NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 5294760d

FAILURE_BUCKET_ID: X64_0xD1_NETIO!RtlCopyBufferToMdl+1d

BUCKET_ID: X64_0xD1_NETIO!RtlCopyBufferToMdl+1d

Followup: MachineOwner
---------
kd> kc
Call Site
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiPageFault
NETIO!RtlCopyBufferToMdl
tcpip! ?? ::FNODOBFM::`string'
tcpip!TcpTcbCarefulDatagram
tcpip!TcpTcbReceive
tcpip!TcpMatchReceive
tcpip!TcpPreValidatedReceive
tcpip!IppDeliverListToProtocol
tcpip!IppProcessDeliverList
tcpip!IppReceiveHeaderBatch
tcpip!IpFlcReceivePackets
tcpip!FlpReceiveNonPreValidatedNetBufferListChain
tcpip! ?? ::FNODOBFM::`string'
nt!KeExpandKernelStackAndCalloutEx
tcpip!FlReceiveNetBufferListChain
ndis!ndisMIndicateNetBufferListsToOpen
ndis!ndisMDispatchReceiveNetBufferLists
kd> kn
# Child-SP RetAddr Call Site
00 fffff880`035ae648 fffff800`034c1469 nt!KeBugCheckEx
01 fffff880`035ae650 fffff800`034c00e0 nt!KiBugCheckDispatch+0x69
02 fffff880`035ae790 fffff880`0190b6fd nt!KiPageFault+0x260
03 fffff880`035ae920 fffff880`01aa851b NETIO!RtlCopyBufferToMdl+0x1d
04 fffff880`035ae980 fffff880`01a74116 tcpip! ?? ::FNODOBFM::`string'+0x1bb3f
05 fffff880`035ae9f0 fffff880`01a64f38 tcpip!TcpTcbCarefulDatagram+0x1a46
06 fffff880`035aeba0 fffff880`01a6299a tcpip!TcpTcbReceive+0x37c
07 fffff880`035aecb0 fffff880`01a636cb tcpip!TcpMatchReceive+0x1fa
08 fffff880`035aee00 fffff880`01a5bf37 tcpip!TcpPreValidatedReceive+0x36b
09 fffff880`035aeed0 fffff880`01a5baaa tcpip!IppDeliverListToProtocol+0x97
0a fffff880`035aef90 fffff880`01a5b0a9 tcpip!IppProcessDeliverList+0x5a
0b fffff880`035af030 fffff880`01a58d4f tcpip!IppReceiveHeaderBatch+0x23a
0c fffff880`035af110 fffff880`01a58322 tcpip!IpFlcReceivePackets+0x64f
0d fffff880`035af310 fffff880`01acabfa tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
0e fffff880`035af3f0 fffff800`034ce7b8 tcpip! ?? ::FNODOBFM::`string'+0x49ca2
0f fffff880`035af440 fffff880`01a57e42 nt!KeExpandKernelStackAndCalloutEx+0xd8
10 fffff880`035af520 fffff880`018c70eb tcpip!FlReceiveNetBufferListChain+0xb2
11 fffff880`035af590 fffff880`01890ad6 ndis!ndisMIndicateNetBufferListsToOpen+0xdb
12 fffff880`035af600 00000000`00000000 ndis!ndisMDispatchReceiveNetBufferLists+0x1d6
==
Some reasons for blue screens
New hardware - software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.
However, where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
======
You have run the Intel® Driver Update Utility?
Did any drivers need updating?
Go to the manufacturers website and update the Network (NIC) driver and the wireless (WiFi) drivers.
======
Run a Mem Test.
http://www.memtest.org/
Scroll down to 'Download (Pre-built & ISOs)'
'Download - Pre-Compiled Bootable ISO (.zip)'

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

Guide to using Memtest86+
http://www.bleepingcomputer.com/forums/topic207910.html
======
Run a hard drive test.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/article...S/FAQ/201271en
======
Check for overheating.
http://www.cpuid.com/softwares/hwmonitor.html
======
======
Download Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
 
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