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BSOD igdkmd32.sys

Discussion in 'Windows 7' started by frustrateagain, Feb 6, 2013.

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  1. frustrateagain

    frustrateagain Thread Starter

    Joined:
    Dec 7, 2012
    Messages:
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    I have an acer aspire one d270 netbook which was an insurance replacement in Nov 2012. Had 2 previous problems resulting in BSOD and firstly they replaced the motherboard then the hard drive. Recently been getting more BSOD and below is the latest dump log.
    The computer is sometimes unresponsive for a minute or 2 and on 5 occasions now while using it the screen goes blank then shows the blue screen.
    I spoke to acer and they wanted me to perform a factory reset but I was wondering if there was a better solution, or more to the point is it something which is covered by the warranty.
    Not sure what other info you may need.

    ==================================================
    Dump File : 020513-22557-01.dmp
    Crash Time : 05/02/2013 18:34:28
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : 0x840ad510
    Parameter 2 : 0x8b29a0cb
    Parameter 3 : 0x00000000
    Parameter 4 : 0x00000002
    Caused By Driver : igdkmd32.sys
    Caused By Address : igdkmd32.sys+20cb
    File Description : Intel (R) WDDM Kernel mode driver
    Product Name : Intel Graphics Accelerator Drivers for Windows 7(R)
    Company : Intel Corporation
    File Version : 8.14.8.1065 built by: WinDDK
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+dee98
    Stack Address 1 : dxgkrnl.sys+8d07b
    Stack Address 2 : dxgkrnl.sys+81937
    Stack Address 3 : dxgmms1.sys+692c
    Computer Name :
    Full Path : C:\Windows\Minidump\020513-22557-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 181,160
    ==================================================




    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Starter, Service Pack 1, 32 bit
    Processor: Intel(R) Atom(TM) CPU N2600 @ 1.60GHz, x64 Family 6 Model 54 Stepping 1
    Processor Count: 4
    RAM: 1012 Mb
    Graphics Card: Intel(R) Graphics Media Accelerator 3600 Series, 2 Mb
    Hard Drives: C: Total - 291930 MB, Free - 265485 MB;
    Motherboard: Acer, JE01_CT
    Antivirus: avast! Antivirus, Updated and Enabled
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Hello

    Without knowing the terms of your warranty, something I DO NOT want to know, I will defer.

    The BSOD points to your Intel Graphics driver.

    Check with Acer for advice about updating it.

    Having the 3 most recent minidumps, in .zip format would be more useful, but thanks for providing that which you have posted.

    :)

    RF123
     
  3. frustrateagain

    frustrateagain Thread Starter

    Joined:
    Dec 7, 2012
    Messages:
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    Hello Rainforest thanks for your response. Not sure why you don't want to know warranty info but when I contacted them and told them I believed the issue was my graphic driver and could they help me, their help consisted on talking me through the factory reset, which I know how to do but wondered if I can avoid. All hardware related issues are covered by warranty.
    I think I've zipped the logs you requested right. Any help or advice appreciated.
     

    Attached Files:

    • bsl.zip
      File size:
      1.4 KB
      Views:
      32
  4. rainforest123

    rainforest123

    Joined:
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    Messages:
    8,256
    Because it has no bearing on the assistance I can provide.
    You have already contacted the vendor. I can and DO offer kudos to you, (y)but, in the end, I'm here to try to provide tech support. No offense intended.

    1 of us will analyze the dumps.

    Thanks for your patience.

    RF123
     
  5. frustrateagain

    frustrateagain Thread Starter

    Joined:
    Dec 7, 2012
    Messages:
    18
    Thank you again and apologies for not understanding. I asked if it was covered by warranty as I know from past experience that BSOD can indicate either a hardware or software issue and I've spent enough time trying to fix this netbook in the past only for it to be major hardware issues.
     
  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    f:
    1 of us will analyze the dumps.

    Thanks for your patience.

    RF123
     
  7. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    f :
    Regarding the bsl.zip, it contains .txt files.

    I need the mini dumps
    Copy the 3 to 5 most recent minidumps [ c:\windows\minidump ] to a folder. Zip that

    Thanks for your patience.

    igdkmd32.sys is an intel graphics drvier file.
    Check with your compuer manufacturer for exact steps.
    Might be:
    Download different [ usually newer, but I have personally had to go farther back for a Dell Vostro laptop when I had a BSOD ]
    create system restore point
    control panel > programs & features > uninstall Intel graphics driver
    Reboot, to safe mode
    Install new driver [ may not work ]
    boot to normal mode
    test system

    RF123
    RF123
     
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