BSOD in the last 2 days - New LG Monitor the Cause?

bradley27

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Joined
Jul 15, 2008
Messages
384
Last week i brought a new monitor (LG 27GL63T) and once yesterday and once today my PC suddenly just flicked into a BSOD and auto restart with no post analysis once logged back in. Yesterdays error was a "netio.sys failure" and todays was a "kmode exception not handled" error.

I have no idea if the two have links to the new monitor as i wasnt getting these BSODs before but im keen to find out what it is that is causing these suddenly?

Its a NVIDIA G-SYNC ready 27" screen if that helps?

I have also just this second updated the NVIDIA GFX driver before anyone asks. ; )
 
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blues_harp28

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Let us have some Pc specifications.
Check and post the TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
For how many days were you using the new monitor before the first blue screen?
Let us know if updating the NVIDIA GFX driver has helped.
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
 

bradley27

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Jul 15, 2008
Messages
384
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210417234311.000000+060
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1080
Hard Drives: C: 930 GB (331 GB Free); D: 953 GB (582 GB Free);
Motherboard: ASUSTeK COMPUTER INC. PRIME Z370-P, ver Rev X.0x, s/n 171013536701773
System: American Megatrends Inc., ver ALASKA - 1072009, s/n System Serial Number
Antivirus: Windows Defender, Disabled

Plugged the brand new monitor in last Friday evening and the first BSOD was yesterday evening and the 2nd was this evening.

I had updated the NVIDIA driver after todays 2nd BSOD as i recalled seeing a prompt for the new driver being ready last week but hadnt gotten round to updating until this evening.

I also ran a full Kaspersky scan last night with no issues found.
 

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blues_harp28

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Minidump check x 4 -in part.
PHP:
1. Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\ntoskrnl.exe
2. Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\netio.sys
3. Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
4. Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\ntoskrnl.exe
------------------
SYMBOL_NAME:  bddci+2ed61

MODULE_NAME: bddci

IMAGE_NAME:  bddci.sys

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  2ed61

FAILURE_BUCKET_ID:  AV_bddci!unknown_function

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {26543f81-49dd-6bd2-b0fe-b3443123a4f7}

Followup:     MachineOwner
------------
2: kd> kc
 # Call Site
0f bddci
10 0x0
11 bddci
12 bddci
---------
Only one of the minidump files are pointing to bddci.sys, that is all that I could see in the 4 you posted.
Filename: BdDci.sys
Location: \%Windir%\%System%\drivers\
Description: Related to BDDCI filter driver from Bitdefender
https://www.systemlookup.com/Drivers/5066-BdDci_sys.html

If a driver from Bitdefender is still on the system, it may be the cause.
Has Bitdefender recently be un-installed?
======
It seems unlikely that using a new monitor would be the cause and you would expect daily blue screens soon after the first use.
As you may know there are many other reasons for blue screens including:
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
Have you made any other changes to the pc recently?
 

bradley27

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Jul 15, 2008
Messages
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I have never downloaded, used Bitdefender on this PC..I had AVG Antivirus about a year ago before switching to Kaspersky about 7 months ago. (I ran a full scan the other night with no issues)

No other changes to the PC either, its been good as gold for awhile now.

It just had a BSOD before replying to this so thats 3 times now.
 

blues_harp28

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Messages
19,616
Do you still have the old monitor - as a test use that again for a day or two to eliminate it as the cause of the problem?
If it still blue screens using the old monitor you will need to start checking the following: Device drivers - Video driver - Faulty Ram - Overheating - Dying hard drive, etc.
Of course the new monitor may be faulty and you may need to have it replaced.
 

bradley27

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Joined
Jul 15, 2008
Messages
384
I just had another BSOD this morning shortly after booting up. I ran Driver Booster last night and that updated a few little bits so i thought that might help but clearly not. So i have just swapped over to the old monitor and will watch things now. Both harddrives are fairly new really btw (roughly 9 to 12 months old).

I have noticed (i think) that these crashes seem to happen when im on the internet...but then again im on the internet all the time so that might be a totally pointless claim.

I have just ran a C Drive disk scan and that came back with no errors, so im now running a CMD checkdisc scan which will take a while.

Once thats done ill run the windows memory diagnostic.

Downloaded malwarebytes earlier and that found 5 infections which i have qurentined.
 
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bradley27

Thread Starter
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Messages
384
Update: the CMD diskcheck returned this message after scanning

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Also think its safe to maybe say the BSODs arent monitor related as i had a BSOD shortly after swapping back to the old monitor which in some ways is a relief but im left wondering whats suddenly started causing them in the last 2 weeks.
 

blues_harp28

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Messages
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Windows Resource Protection found corrupt files and successfully repaired them.
That's good to know.
======
Just be aware of any driver download program that scans the pc for outdated-faulty drivers.
It's always best to go to the manufacturers website for graphic - sound- ethernet drivers, etc.
======
Run an external memory test as the Windows inbuilt test is Windows checking Windows.
https://www.memtest86.com/download.htm
Download the ISO file then burn to a DVD or install on a USB drive.
Start the Pc using the DVD/USB and run the memory test for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

Guide to using Memtest86+
http://www.wikihow.com/Test-PC-Ram-with-MemTest86
======
Let us know the outcome of a full memory test.
 

bradley27

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Jul 15, 2008
Messages
384
Just had another BSOD, after all the checks and restarts today. I just looked into Firefox being a possible cause for BSODs and i spotted that a hardware accelaration option can be turned off which might help but i have always used Firefox and its never caused me problems before so i doubt this is the cause but ill monitor again.

I havent done a memtest86 yet
 

blues_harp28

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Messages
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Run a full memory test with memtest86 and report back what it finds.
If the memtest is clean with no errors reported - post the latest minidump files.
 

bradley27

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Joined
Jul 15, 2008
Messages
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Yep after almost 3hrs the memtest86 via USB finished as a pass with no errors at all but i have had several blue screen restarts today.
 

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blues_harp28

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Minidump file check x 5
PHP:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for bddci.sys

PROCESS_NAME:  System

bddci+0xe7e1:

SYMBOL_NAME:  bddci+e7e1

MODULE_NAME: bddci

IMAGE_NAME:  bddci.sys

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  e7e1

FAILURE_BUCKET_ID:  AV_bddci!unknown_function

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {26543f81-49dd-6bd2-b0fe-b3443123a4f7}

Followup:     MachineOwner
---------
3 of the 5 minidump files are showing an error with bddci.sys - curious to say the least.

DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\intelppm.sys
https://www.systemlookup.com/search.php?type=filename&search=intelppm.sys+&s=

intelppm.sys
Run a Intel driver scan.
https://www.intel.com/content/www/us/en/support/detect.html

DRIVER_IRQL_NOT_LESS_OR_EQUAL
bddci.sys (0xFFFFF8068922E7E1)
https://www.systemlookup.com/search.php?type=filename&search=bddci.sys&s=

Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
bddci.sys (0xFFFFF8073BAAE7E1)

KMODE_EXCEPTION_NOT_HANDLED
C:\WINDOWS\system32\ntoskrnl.exe
ntoskrnl.exe - is a generic error and is not teling us much.

DRIVER_IRQL_NOT_LESS_OR_EQUAL
bddci.sys (0xFFFFF8008E16E7E1)
======
Is this a desktop or a laptop?
Did you run the memtest on all of the installed ram or on individual ram sticks and in different slots?
======
Run system file checker
Click on Start - Search - Type cmd
Right click on cmd select Run as Administrator.
At the Command Prompt - Type or copy and paste.
sfc /scannow
Press Enter.
Let it run to completion - but do not close the cmd window.
To save the log file.
Copy and Paste the following command in the Command Prompt.
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
Press Enter.

On your desktop you will see a text file called sfcdetails.txt
Let us know if this comes back clean.
 
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bradley27

Thread Starter
Joined
Jul 15, 2008
Messages
384
This is a PC Desktop

I just downloaded Intel Driver Scan and as soon as i started to execute the process....BSOD and a Driver Verifier Dectected Violation message..PC didnt restart this time though it just sat on the blue screen until i got bored of waiting for it to reboot.

Its getting ridiculous now...like what the hell is going on!?

I stumbled over abit of kit called TRON thats meant to help find virus and other issues in Windows10, Do you know about it?

Did you run the memtest on all of the installed ram or on individual ram sticks and in different slots?
I just booted into memtest86 and pressed scan now, it took 3hrs plus so i expect that must have been a all the ram?

3 of the 5 minidump files are showing an error with bddci.sys - curious to say the least.

DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\intelppm.sys
https://www.systemlookup.com/search.php?type=filename&search=intelppm.sys+&s=
Curious you say?
 

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