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BSOD in various situations

Discussion in 'Windows 7' started by scolear, Jan 9, 2018.

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  1. scolear

    scolear Thread Starter

    Joined:
    Jan 9, 2018
    Messages:
    2
    SysInfo:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-6300 Six-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 6
    RAM: 8093 Mb
    Graphics Card: ASUS HD7870 Series, -2048 Mb
    Hard Drives: C: 792 GB (191 GB Free); U: 139 GB (138 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., M5A97 R2.0
    Antivirus: Avast Antivirus, Enabled and Updated


    Hi,

    I have been getting BSODs for quite some time now, most frequently occuring early on after I turn on my PC, usually while opening Google Chrome, watching videos, or even just Facebook. After the BSOD, it restarts, and might not do it again for days, even though I am doing the same things.

    I have checked and updated GPU and other drivers to the best of my abilities, sometimes using driver-seeker softwares, but the problem still keeps coming back. Any help would be greatly appreciated.

    Thank you in advance!



    Here is what WhoCrashed says about the last two crashes (and as I've said, I have updated the drivers...):


    On Tue 2018.01.09. 17:51:50 your computer crashed
    crash dump file: C:\Windows\Minidump\010918-15256-01.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0xAE5C)
    Bugcheck code: 0x116 (0xFFFFFA800A282010, 0xFFFFF880040A9E5C, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



    On Tue 2018.01.09. 17:51:50 your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: atikmpag.sys (0xFFFFF880040A9E5C)
    Bugcheck code: 0x116 (0xFFFFFA800A282010, 0xFFFFF880040A9E5C, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR




    Conclusion
    2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
     
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  3. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,287
    Hi, it is best practice not to use a driver update program but always go to the manufacturers website for drivers.
    Check at AMD for driver updates.
    http://support.amd.com/en-us/download/auto-detect-tool
    ======
    Also where the blue screen error is reported is not necessarily where it first started and may not be the cause.
    Some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive, etc.
    ======
    Let's check the minidump files again.
    Post the Minidump files
    Create a new folder on the desktop and call it dumpfiles [or something similar]
    Look in c:\windows\minidump
    Copy the last 4 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.
    Attach the zip folder by using the 'Upload a File' button.
     
  4. scolear

    scolear Thread Starter

    Joined:
    Jan 9, 2018
    Messages:
    2
    Thank you for your reply.

    The last crash literally just happened a few minutes ago, so I am running the AMD driver update now, I hope that will help.
    There is no new hardware installed, and MemTest didn't report any errors (since I returned and replaced the older faulty RAMs a few years ago). I suspect the video card, but I am at a loss, really.

    I am uploading the last four minidumps. Thanks again!
     

    Attached Files:

  5. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,287
    I too am having to work on my Windows 7 pc and at this time I cannot read your latest minidumps, as I need to use the Windows debugging program. I am replying to you using my Linux Mint pc.

    Let us know if it helps once you have used AMD to update your drivers.
    If it still blue screens run WhoCrashed again and see if it finds the same error
    What makes you suspect the video card?
    https://www.asus.com/Graphics-Cards/HD7870DC22GD5/HelpDesk_Download/
     
  6. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,287
    I can now read your Minidump files.
    They are showing MEMORY_MANAGEMENT or Memory Corruption.
    Plus Probably caused by : atikmpag.sys
    PHP:
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    MEMORY_MANAGEMENT (1a)
        
    # Any other values for parameter 1 must be individually examined.
    *******************************************************************************
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sysWin32 error 0n2
    *** WARNINGUnable to verify timestamp for atikmpag.sys
    *** ERRORModule load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by 
    atikmpag.sys atikmpag+ae5c )
    *******************************************************************************
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    *******************************************************************************
    PFN_LIST_CORRUPT (4e)
    Typically caused by drivers passing bad memory descriptor lists (iecalling
    MmUnlockPages twice with the same 
    list, etc)
    ======
    Let us know if it helps once you have used AMD to update your drivers.
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'
    Download the ISO file then burn to a DVD
    Start the Pc using the DVD and run the memory test overnight or for at least 8 passes.
    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

    Guide to using Memtest86+
    http://www.wikihow.com/Test-PC-Ram-with-MemTest86
     
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