BSOD issues


Thread Starter
Jun 4, 2020
I guess I am facing the same issue after a sudden crash (BSoD) during gaming, srttrail.txt error was shown and then I clean Installed Windows 10 using a windows media creation tool and then updated Lenovo recommended drivers(Lenovo ideapad 320). My intel 620 GPU is successfully installed and running while AMD is throwing atikmdag.sys error while display driver installation.

And in device manager the device was shown as Video Controller with a hazard logo after many failed attempts to installation I booted in safe mode and from device manager browsed for updates in pc and updated the driver but my laptop won't restart. Shows black screen and goes to Automatic repair and diagnosis and after the loop being failed it again shows srttrail error.

Back in safe mode after disabling the device I am able to boot back normally. But when enabled the system crashes(BSoD) with error: Page_fault_in_nonpaged_area and atikmdag.sys is also mentioned. (And as above the automatic repair loop also starts)

I tried this with the latest Windows 10 and also windows 10 19h1(November Update). I tried updating using amd autodetect and also by downloading the latest driver from amd by selecting device. And these installation softwares don't detect the device in safe mode and they crash while installing display drivers. I also tried clean installation with DDU and amd cleanup utility.

Rightnow the driver is installed while I was in safe mode, neither can I use the device nor open AMD Radeon Setting App, What can be done now? I'm out of options also, I've cleaned my RAM(as I've read page fault is caused due to ram/hdd), did sfc /scannow(no integrity violations) and also chkdsk

I would really appreciate a help,




Malware Specialist Coordinator
Aug 27, 2003
Hellow and welcome to TSG,

I've split your post off into a thread of your own. Please do not post on someone else's thread as it's much too difficult to help two people at the same time even if the issues are similar.

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