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BSOD - KERNEL_STACK_INPAGE_ERROR - have to run in safe mode :(

Discussion in 'Windows Vista' started by Beaniehead, Mar 26, 2012.

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  1. Beaniehead

    Beaniehead Thread Starter

    Joined:
    Mar 26, 2012
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 1, 32 bit
    Processor: Genuine Intel(R) CPU T2060 @ 1.60GHz, x86 Family 6 Model 14 Stepping 12
    Processor Count: 2
    RAM: 1013 Mb
    Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
    Hard Drives: C: Total - 104500 MB, Free - 8644 MB; D: Total - 9969 MB, Free - 4528 MB;
    Motherboard: Gateway,
    Antivirus: Kaspersky PURE, Updated and Enabled
    ----------------------------------------------------------------------
    Out of nowhere, a blue screen appears and says, "KERNEL_STACK_INPAGE_ERROR" and a lot of writing which you can see from an image I took from my phone.
    [​IMG][​IMG]
    [​IMG]
    For the purposes of people googling for the specific error number and being referred here, I'll write it here as follows:
    STOP: 0x00000077

    I believe, after thinking back a lot, that this occured while Kaspersky was updating during a skype video call. I think skype has nothing to do with it, but the kaspersky as I'll explain further.
    After this happened the laptop restarted, and booted normally. I continue using as usual and again the same screen appears after some usage of the laptop.

    Since then I ran in safe mode as I am currently, and as Kaspersky doesn't run in safe mode everything is fine. When I boot into normal mode, the laptop runs fine, but then when I run an update or run a scan with the software, (or maybe even if the kaspersky process is running) the screen appears and the laptop restarts. This is how I kinda cancelled it down to Kaspersky (possibly).

    On another occasion I had another blue screen but different, and the details are as follows, with the minidump file attached:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 858F5886
    BCP3: 87F22A3C
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini031712-01.dmp
    C:\Users\(user)\AppData\Local\Temp\WER-87890-

    0.sysdata.xml
    C:\Users\(user)\AppData\Local\Temp\WER1A43.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    ---------------------------------------------------------------
    I did run a repair installation of kaspersky and the problem still persists, but it did seem to extend the time before the blue screen usually appears but that may just be me :S

    Any help would be much appreciated!
    Many Thanks!
     

    Attached Files:

  2. Mumbodog

    Mumbodog

    Joined:
    Oct 3, 2007
    Messages:
    7,891
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