Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8136 Mb
Graphics Card: NVIDIA GeForce GT 610, -2048 Mb
Hard Drives: C: 465 GB (261 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., B75M-D3H
Antivirus: Microsoft Security Essentials, Enabled and Updated
This morning my computer did not start up correctly. Rather than go directly to the desktop as it normally does, I had to click on the icon for my username, then it went to the desktop. However as soon as all the icons had loaded and internet connectivity was established and programs started to load, I got the BSOD which says Windows is shutting down to protect itself from a critical error. It then restarts and given the option to boot into safe mode, that works and there is no problem. However booting normally the same thing happens over and over.
An error message comes up (in safe mode when I go into msconfig) which I will copy here:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: 51
BCP1: 0000000000000001
BCP2: FFFFF8A000024010
BCP3: 0000000001CC3000
BCP4: 0000000000000374
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\060619-21372-01.dmp
C:\Users\User\AppData\Local\Temp\WER-48126-0.sysdata.xml
Since I have done this a number of times there are a number of minidump files, I have attached them in a zip format. I can't seem to upload the sysdate file - it must not be a supported file type, however I have done the sysinfo asked for by TSG.
Things I have done:
I ran Malwarebytes in safe mode and it found nothing (wasn't expecting it to, but just to eliminate the possibility)
I used msconfig to do a selective startup eliminating all start up programs but leaving the services as they were. Still restarts.
I then hid all Microsoft services, and unchecked all the 3rd party services. Still restarts.
I then decided to block out (as well as 3rd party) the first dozen or so of Microsoft services. I thought rather than go one at a time which would take forever, to do it block by block until I found something and then narrow it down.
I had success with the first lot I blocked. The computer restarted as normally and stayed on.
I then used services.msc and msconfig as follows:
Of the services which had been disabled, I re-enabled about 3 at a time. I then started the service. If starting the service didn't bluescreen the computer, I then set these to auto and ticked these in msconfig and restarted. If this worked, I kept going in the same way... I thought this would lead me eventually to the offending service or services.
I now have almost everything ticked and the computer has restarted fine.
I work from home and this put me way behind so I then got into my work for the day.
Since I now have a little time, I have posted here just to seek some encouragement/further advice....
I'm wondering if it is in fact a driver or a specific driver or service.... or whether it might be the power supply (it is a very old computer after all) ..or the hard drive starting to fail....
I wonder whether if after loading a certain service if it fails again...does that necessarily mean it's that service..or maybe it's just the extra strain on system resource that has broken the camel's back... easy enough to test by unchecking that service and trying another one I guess..
Yes I know I should get a new computer... and I have been planning to, but in the meantime I need this one to work until I get a new one up & running ...
So a few questions....
Is there a way to test if the power supply is on the way out?
Is there a way of telling from the attached error codes and dump logs what the culprit might be? I can't read the error log...it's a bit jibberish to me.
Is there anything else that would be helpful e.g. logs from event viewer...?? Please instruct
Since I am now working, I will have to wait until the end of the day to run more tests, but I will be interested to try a normal startup again.... now that I have restarted the computer a few times without the BSOD shutdown...sometimes that is enough to make windows happy again after a forced shutdown.
I took a screen shot of the services that I have selected so that I can keep track of what has been unticked....all the Intel services are unticked as I believe they can be troublesome, and also the Nvidia services. Note though that my display adapter is still enabled and I am running it, not the default monitor as per in safe mode...
Also just to re-iterate...the computer successfully boots all the way to the desktop without trouble - it's only after a minute or so it then blue-screens. And in safe mode it is OK - so my first thought was not the power...but then in safe mode it uses a lot less resources...
One advantage I have now is that because I am running fewer services the computer is more efficient...so maybe I should be pleased! However I am irked by knowing that there is something wrong and concerned that it might be a forewarning of something much worse to come.
Any thoughts or suggestions really appreciated, thank you.
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8136 Mb
Graphics Card: NVIDIA GeForce GT 610, -2048 Mb
Hard Drives: C: 465 GB (261 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., B75M-D3H
Antivirus: Microsoft Security Essentials, Enabled and Updated
This morning my computer did not start up correctly. Rather than go directly to the desktop as it normally does, I had to click on the icon for my username, then it went to the desktop. However as soon as all the icons had loaded and internet connectivity was established and programs started to load, I got the BSOD which says Windows is shutting down to protect itself from a critical error. It then restarts and given the option to boot into safe mode, that works and there is no problem. However booting normally the same thing happens over and over.
An error message comes up (in safe mode when I go into msconfig) which I will copy here:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: 51
BCP1: 0000000000000001
BCP2: FFFFF8A000024010
BCP3: 0000000001CC3000
BCP4: 0000000000000374
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\060619-21372-01.dmp
C:\Users\User\AppData\Local\Temp\WER-48126-0.sysdata.xml
Since I have done this a number of times there are a number of minidump files, I have attached them in a zip format. I can't seem to upload the sysdate file - it must not be a supported file type, however I have done the sysinfo asked for by TSG.
Things I have done:
I ran Malwarebytes in safe mode and it found nothing (wasn't expecting it to, but just to eliminate the possibility)
I used msconfig to do a selective startup eliminating all start up programs but leaving the services as they were. Still restarts.
I then hid all Microsoft services, and unchecked all the 3rd party services. Still restarts.
I then decided to block out (as well as 3rd party) the first dozen or so of Microsoft services. I thought rather than go one at a time which would take forever, to do it block by block until I found something and then narrow it down.
I had success with the first lot I blocked. The computer restarted as normally and stayed on.
I then used services.msc and msconfig as follows:
Of the services which had been disabled, I re-enabled about 3 at a time. I then started the service. If starting the service didn't bluescreen the computer, I then set these to auto and ticked these in msconfig and restarted. If this worked, I kept going in the same way... I thought this would lead me eventually to the offending service or services.
I now have almost everything ticked and the computer has restarted fine.
I work from home and this put me way behind so I then got into my work for the day.
Since I now have a little time, I have posted here just to seek some encouragement/further advice....
I'm wondering if it is in fact a driver or a specific driver or service.... or whether it might be the power supply (it is a very old computer after all) ..or the hard drive starting to fail....
I wonder whether if after loading a certain service if it fails again...does that necessarily mean it's that service..or maybe it's just the extra strain on system resource that has broken the camel's back... easy enough to test by unchecking that service and trying another one I guess..
Yes I know I should get a new computer... and I have been planning to, but in the meantime I need this one to work until I get a new one up & running ...
So a few questions....
Is there a way to test if the power supply is on the way out?
Is there a way of telling from the attached error codes and dump logs what the culprit might be? I can't read the error log...it's a bit jibberish to me.
Is there anything else that would be helpful e.g. logs from event viewer...?? Please instruct
Since I am now working, I will have to wait until the end of the day to run more tests, but I will be interested to try a normal startup again.... now that I have restarted the computer a few times without the BSOD shutdown...sometimes that is enough to make windows happy again after a forced shutdown.
I took a screen shot of the services that I have selected so that I can keep track of what has been unticked....all the Intel services are unticked as I believe they can be troublesome, and also the Nvidia services. Note though that my display adapter is still enabled and I am running it, not the default monitor as per in safe mode...
Also just to re-iterate...the computer successfully boots all the way to the desktop without trouble - it's only after a minute or so it then blue-screens. And in safe mode it is OK - so my first thought was not the power...but then in safe mode it uses a lot less resources...
One advantage I have now is that because I am running fewer services the computer is more efficient...so maybe I should be pleased! However I am irked by knowing that there is something wrong and concerned that it might be a forewarning of something much worse to come.
Any thoughts or suggestions really appreciated, thank you.