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BSOD Memory Management

Discussion in 'Windows 7' started by chiwawa1183, Dec 11, 2011.

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  1. chiwawa1183

    chiwawa1183 Thread Starter

    Joined:
    Dec 11, 2011
    Messages:
    8
    I have been experiencing several blue screen of death regarding memory management. What should I do?

    Does restoring abck to default helps?

    I'm using Laptop Windows 7, HP.
     
  2. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
    Double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

    Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




    What kind of computer do you have exactly??Example Compaq presario c700


    Download CCLEANER


    Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

    Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


    Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

    Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





    Checkmark the following boxes:


    Flush Dns
    List Installed Programs
    List Users, Partitions and Memory size
    Click Go and post the result.

    Run sfc /scannow also run chkdsk /r Links explaining below.




    chkdsk /r

    sfc /scannow


    PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

    I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
     
  3. chiwawa1183

    chiwawa1183 Thread Starter

    Joined:
    Dec 11, 2011
    Messages:
    8
    ==================================================
    Dump File : 121211-30404-01.dmp
    Crash Time : 12/12/2011 9:27:02 AM
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00005003
    Parameter 2 : fffff700`01080000
    Parameter 3 : 00000000`00002156
    Parameter 4 : 00002158`008442ac
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121211-30404-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 121011-22464-01.dmp
    Crash Time : 10/12/2011 7:54:24 PM
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00003452
    Parameter 2 : 00000000`13cc9000
    Parameter 3 : fffff700`010aed38
    Parameter 4 : 51600001`1f849424
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121011-22464-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 266,288
    ==================================================

    ==================================================
    Dump File : 121011-30295-01.dmp
    Crash Time : 10/12/2011 7:33:29 PM
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : fffff800`025db74f
    Parameter 2 : 00000000`00000008
    Parameter 3 : fffff800`025db74f
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121011-30295-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 121011-24008-01.dmp
    Crash Time : 10/12/2011 7:09:37 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`0318409c
    Parameter 3 : fffff880`0ee74fe0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121011-24008-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 266,288
    ==================================================

    ==================================================
    Dump File : 121011-71604-01.dmp
    Crash Time : 10/12/2011 4:21:46 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff960`007b4473
    Parameter 3 : fffff880`025f9690
    Parameter 4 : 00000000`00000000
    Caused By Driver : cdd.dll
    Caused By Address : cdd.dll+4473
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121011-71604-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 268,072
    ==================================================

    ==================================================
    Dump File : 121011-20202-01.dmp
    Crash Time : 10/12/2011 1:22:16 PM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff800`0139fe6e
    Parameter 3 : 00000000`00000000
    Parameter 4 : ffffffff`ffffffff
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121011-20202-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 121011-36535-01.dmp
    Crash Time : 10/12/2011 12:03:42 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`02f8545f
    Parameter 3 : fffff880`0e983da0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121011-36535-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 266,288
    ==================================================

    ==================================================
    Dump File : 120611-31652-01.dmp
    Crash Time : 6/12/2011 8:46:22 AM
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : fffffa80`4f3e7c0c
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff880`05bb046a
    Caused By Driver : igdpmd64.sys
    Caused By Address : igdpmd64.sys+36646a
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\120611-31652-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 266,288
    ==================================================

    I'm currently using trendmicro, my first and only antivirus. NO previous antivirus software.


    Yes HKCU:Run msnmsgr "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    Yes HKCU:Run Skype "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
    Yes HKCU:Run Google Update "C:\Users\Kee Wah\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    Yes HKLM:Run IAStorIcon C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    Yes HKLM:Run StartCCC "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    Yes HKLM:Run NUSB3MON "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
    Yes HKLM:Run HPConnectionManager C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
    Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    Yes HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    Yes HKLM:Run HP Quick Launch C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    Yes HKLM:Run HPOSD C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    Yes HKLM:Run RemoteControl10 "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    Yes HKLM:Run BDRegion C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
    Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    Yes HKLM:Run SynTPEnh %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    Yes HKLM:Run Trend Micro Titanium C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe -set Silent "1" SplashURL ""
    Yes HKLM:Run Trend Micro Client Framework
    Yes HKLM:Run SysTrayApp C:\Program Files\IDT\WDM\sttray64.exe
    Yes HKLM:Run IntelPAN "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray
    Yes HKLM:Run BTMTrayAgent rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
    Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
    Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
    Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
    Yes IE Extension Blog This C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    Yes IE Extension Send to OneNote C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    Yes IE Extension OneNote Linked Notes C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    Yes IE Extension Add to Evernote 4
    Yes IE Helper Adobe PDF Link Helper C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    No IE Helper TmIEPlugInBHO Class C:\Program Files\Trend Micro\AMSP\Module\20004\1.5.1504\6.6.1088\TmIEPlg32.dll
    Yes IE Helper TrueSuite Website Log On C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
    Yes IE Helper Windows Live ID Sign-in Helper C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    No IE Helper Office Document Cache Handler C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
    No IE Helper TmBpIeBHO Class C:\Program Files\Trend Micro\AMSP\Module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
    Yes IE Helper Java(tm) Plug-In 2 SSV Helper C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    Yes Startup User Dropbox.lnk C:\Users\Kee Wah\AppData\Roaming\Dropbox\bin\Dropbox.exe
    Yes Startup User OneNote 2010 Screen Clipper and Launcher.lnk C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE


    MiniToolBox by Farbar
    Ran by Kee Wah (administrator) on 12-12-2011 at 10:45:38
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)

    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    =========================== Installed Programs ============================

    ??????? Windows Live Mesh ActiveX ??(????) (Version: 15.4.5722.2)
    Adobe AIR (Version: 2.7.0.19530)
    Adobe Flash Player 10 ActiveX (Version: 10.3.183.7)
    Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
    Adobe Reader X (10.1.1) (Version: 10.1.1)
    Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
    Agatha Christie - Peril at End House (Version: 2.2.0.95)
    Apple Application Support (Version: 2.1.5)
    Apple Mobile Device Support (Version: 4.0.0.97)
    Apple Software Update (Version: 2.1.3.127)
    ATI Catalyst Install Manager (Version: 3.0.816.0)
    AuthenTec TrueAPI (Version: 1.2.1.33)
    Bejeweled 2 Deluxe (Version: 2.2.0.95)
    Bejeweled 3 (Version: 2.2.0.95)
    Blackhawk Striker 2 (Version: 2.2.0.95)
    Blasterball 3 (Version: 2.2.0.95)
    Bonjour (Version: 3.0.0.10)
    Bounce Symphony (Version: 2.2.0.95)
    Build-a-lot 2 (Version: 2.2.0.95)
    Cake Mania (Version: 2.2.0.95)
    Catalyst Control Center - Branding (Version: 1.00.0000)
    Catalyst Control Center (Version: 2011.0315.958.16016)
    Catalyst Control Center Graphics Previews Common (Version: 2011.0315.958.16016)
    Catalyst Control Center InstallProxy (Version: 2011.0315.958.16016)
    Catalyst Control Center Localization All (Version: 2011.0315.958.16016)
    Catalyst Control Center Profiles Mobile (Version: 2011.0315.958.16016)
    ccc-utility64 (Version: 2011.0315.958.16016)
    CCC Help Chinese Standard (Version: 2011.0315.0957.16016)
    CCC Help Chinese Traditional (Version: 2011.0315.0957.16016)
    CCC Help Czech (Version: 2011.0315.0957.16016)
    CCC Help Danish (Version: 2011.0315.0957.16016)
    CCC Help Dutch (Version: 2011.0315.0957.16016)
    CCC Help English (Version: 2011.0315.0957.16016)
    CCC Help Finnish (Version: 2011.0315.0957.16016)
    CCC Help French (Version: 2011.0315.0957.16016)
    CCC Help German (Version: 2011.0315.0957.16016)
    CCC Help Greek (Version: 2011.0315.0957.16016)
    CCC Help Hungarian (Version: 2011.0315.0957.16016)
    CCC Help Italian (Version: 2011.0315.0957.16016)
    CCC Help Japanese (Version: 2011.0315.0957.16016)
    CCC Help Korean (Version: 2011.0315.0957.16016)
    CCC Help Norwegian (Version: 2011.0315.0957.16016)
    CCC Help Polish (Version: 2011.0315.0957.16016)
    CCC Help Portuguese (Version: 2011.0315.0957.16016)
    CCC Help Russian (Version: 2011.0315.0957.16016)
    CCC Help Spanish (Version: 2011.0315.0957.16016)
    CCC Help Swedish (Version: 2011.0315.0957.16016)
    CCC Help Thai (Version: 2011.0315.0957.16016)
    CCC Help Turkish (Version: 2011.0315.0957.16016)
    CCleaner (Version: 3.13)
    Chuzzle Deluxe (Version: 2.2.0.95)
    CyberLink PowerDVD (Version: 10.0.3.3222)
    CyberLink YouCam (Version: 3.5.1.3908)
    D3DX10 (Version: 15.4.2368.0902)
    Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
    Dora's World Adventure (Version: 2.2.0.95)
    DriverFinder (Version: 2.1.0)
    Energy Star Digital Logo (Version: 1.0.1)
    ESU for Microsoft Windows 7 (Version: 1.0.0)
    ESU for Microsoft Windows 7 (Version: 1.1.2)
    Evernote v. 4.2.2 (Version: 4.2.2.3979)
    Farm Frenzy (Version: 2.2.0.95)
    FATE - The Traitor Soul (Version: 2.2.0.95)
    Final Drive Nitro (Version: 2.2.0.95)
    Free Video Downloader version 1.0.1 (Version: 1.0.1)
    Hewlett-Packard ACLM.NET v1.1.1.0 (Version: 1.00.0000)
    HP 3D DriveGuard (Version: 4.1.5.1)
    HP Auto (Version: 1.0.12935.3667)
    HP Client Services (Version: 1.1.12938.3539)
    HP Connection Manager (Version: 4.0.45.1)
    HP Customer Experience Enhancements (Version: 6.0.1.7)
    HP Documentation (Version: 1.1.0.0)
    HP Games (Version: 1.0.2.4)
    HP On Screen Display (Version: 1.3.5)
    HP Power Manager (Version: 1.2.3)
    HP Quick Launch (Version: 2.3.6)
    HP Setup (Version: 8.6.4530.3651)
    HP Setup Manager (Version: 1.1.13231.3673)
    HP SimplePass 2011 (Version: 5.1.0.495)
    HP Software Framework (Version: 4.0.112.1)
    HP Support Assistant (Version: 6.0.5.4)
    IDT Audio (Version: 1.0.6329.0)
    Intel PROSet Wireless
    Intel(R) Display Audio Driver (Version: 6.14.00.3074)
    Intel(R) Management Engine Components (Version: 7.0.0.1144)
    Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology (Version: 1.2.1.0608)
    Intel(R) PROSet/Wireless WiFi Software (Version: 14.2.0000)
    Intel(R) Rapid Storage Technology (Version: 10.1.2.1004)
    Intel(R) Wireless Display
    Intel(R) Wireless Display (Version: 2.0.30.0)
    iTunes (Version: 10.5.1.42)
    Java Auto Updater (Version: 2.0.5.1)
    Java(TM) 6 Update 24 (64-bit) (Version: 6.0.240)
    Java(TM) 6 Update 24 (Version: 6.0.240)
    Java(TM) 6 Update 26 (Version: 6.0.260)
    Juniper Networks Network Connect 6.5.0 (Version: 6.5.0.16339)
    Juniper Networks Setup Client Activex Control (Version: 2.1.1.1)
    Junk Mail filter update (Version: 15.4.3502.0922)
    Mah Jong Medley (Version: 2.2.0.95)
    Mesh Runtime (Version: 15.4.5722.2)
    Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
    Microsoft Application Error Reporting (Version: 12.0.6015.5000)
    Microsoft Office 2010 (Version: 14.0.4763.1000)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
    Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
    Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
    Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
    Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
    Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
    Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
    Mozilla Firefox 8.0.1 (x86 en-US) (Version: 8.0.1)
    MSVCRT (Version: 15.4.2862.0708)
    MSVCRT_amd64 (Version: 15.4.2862.0708)
    Mystery P.I. - Stolen in San Francisco (Version: 2.2.0.95)
    Namco All-Stars PAC-MAN (Version: 2.2.0.95)
    NirSoft BlueScreenView
    Penguins! (Version: 2.2.0.95)
    Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
    Poker Superstars III (Version: 2.2.0.95)
    Polar Bowler (Version: 2.2.0.95)
    Polar Golfer (Version: 2.2.0.95)
    PX Profile Update (Version: 1.00.1.)
    QuickTime (Version: 7.70.80.34)
    Realtek Ethernet Controller Driver (Version: 7.41.216.2011)
    Realtek PCIE Card Reader (Version: 6.1.7600.74)
    Recovery Manager (Version: 2.0.0)
    Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.1.19.0)
    Skype™ 5.1 (Version: 5.1.104)
    Slingo Supreme (Version: 2.2.0.95)
    swMSM (Version: 12.0.0.1)
    Synaptics Pointing Device Driver (Version: 15.2.4.4)
    Trend Micro Titanium Internet Security (Version: 3.1.1109)
    Trend Micro™ Titanium™ Internet Security (Version: 3.00)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
    Update for Microsoft Outlook Social Connector (KB2583935)
    Update Installer for WildTangent Games App
    Validity WBF DDK (Version: 4.3.118.0)
    Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
    VMware View Client (Version: 4.6.0.366101)
    WildTangent Games App (HP Games) (Version: 4.0.5.2)
    Windows Live ??? (Version: 15.4.3502.0922)
    Windows Live Communications Platform (Version: 15.4.3502.0922)
    Windows Live Essentials (Version: 15.4.3502.0922)
    Windows Live Essentials (Version: 15.4.3538.0513)
    Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
    Windows Live Installer (Version: 15.4.3502.0922)
    Windows Live Language Selector (Version: 15.4.3538.0513)
    Windows Live Mail (Version: 15.4.3502.0922)
    Windows Live Mesh (Version: 15.4.3502.0922)
    Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
    Windows Live Messenger (Version: 15.4.3502.0922)
    Windows Live Messenger (Version: 15.4.3538.0513)
    Windows Live MIME IFilter (Version: 15.4.3502.0922)
    Windows Live Movie Maker (Version: 15.4.3502.0922)
    Windows Live Photo Common (Version: 15.4.3502.0922)
    Windows Live Photo Gallery (Version: 15.4.3502.0922)
    Windows Live PIMT Platform (Version: 15.4.3508.1109)
    Windows Live Remote Client (Version: 15.4.5722.2)
    Windows Live Remote Client Resources (Version: 15.4.5722.2)
    Windows Live Remote Service (Version: 15.4.5722.2)
    Windows Live Remote Service Resources (Version: 15.4.5722.2)
    Windows Live SOXE (Version: 15.4.3502.0922)
    Windows Live SOXE Definitions (Version: 15.4.3502.0922)
    Windows Live UX Platform (Version: 15.4.3502.0922)
    Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
    Windows Live Writer (Version: 15.4.3502.0922)
    Windows Live Writer Resources (Version: 15.4.3502.0922)
    Windows Media Player Firefox Plugin (Version: 1.0.0.8)
    WinRAR 4.01 (64-bit) (Version: 4.01.0)
    Zuma Deluxe (Version: 2.2.0.95)

    ========================= Memory info: ===================================

    Percentage of memory in use: 30%
    Total physical RAM: 8139.86 MB
    Available physical RAM: 5685.08 MB
    Total Pagefile: 16279.72 MB
    Available Pagefile: 13280.94 MB
    Total Virtual: 4095.88 MB
    Available Virtual: 3977.93 MB

    ========================= Partitions: =====================================

    1 Drive c: () (Fixed) (Total:683.18 GB) (Free:607.48 GB) NTFS
    2 Drive d: (RECOVERY) (Fixed) (Total:15.16 GB) (Free:1.65 GB) NTFS
    4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32

    ========================= Users: ========================================

    User accounts for \\KEEWAH-HP

    Administrator Guest Kee Wah


    **** End of log ****
     
  4. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.
     
  5. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    Open ccleaner and disable the entries below.

    Yes HKCU:Run msnmsgr "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    Yes HKCU:Run Skype "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
    Yes HKCU:Run Google Update "C:\Users\Kee Wah\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    Yes HKLM:Run IAStorIcon C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    Yes HKLM:Run StartCCC "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    Yes HKLM:Run NUSB3MON "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
    Yes HKLM:Run HPConnectionManager C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
    Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    Yes HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    Yes HKLM:Run HP Quick Launch C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    Yes HKLM:Run HPOSD C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    Yes HKLM:Run RemoteControl10 "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    Yes HKLM:Run BDRegion C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
    Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    Yes HKLM:Run Trend Micro Titanium C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe -set Silent "1" SplashURL ""
    Yes HKLM:Run Trend Micro Client Framework
    Yes HKLM:Run SysTrayApp C:\Program Files\IDT\WDM\sttray64.exe
    Yes HKLM:Run BTMTrayAgent rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
    Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
    Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
    Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
    Yes IE Extension Blog This C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    Yes IE Extension Send to OneNote C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    Yes IE Extension OneNote Linked Notes C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    Yes IE Extension Add to Evernote 4
    Yes IE Helper Adobe PDF Link Helper C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    Yes IE Helper TrueSuite Website Log On C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
    Yes IE Helper Windows Live ID Sign-in Helper C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    Yes IE Helper Java(tm) Plug-In 2 SSV Helper C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    Yes Startup User Dropbox.lnk C:\Users\Kee Wah\AppData\Roaming\Dropbox\bin\Dropbox.exe
    Yes Startup User OneNote 2010 Screen Clipper and Launcher.lnk C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

    Uninstall the programs listed below.
    Java(TM) 6 Update 24 (64-bit) (Version: 6.0.240)
    Java(TM) 6 Update 24 (Version: 6.0.240)
    Java(TM) 6 Update 26 (Version: 6.0.260)

    Get a fresh copy of java here.
    http://java.com/en/

    Then Please download TFC by Old Timer and save it to your desktop.
    http://oldtimer.geekstogo.com/TFC.exe
    Save any unsaved work. TFC will close ALL open programs including your browser!
    right-click Run as Admin on TFC.exe to run it.If tfc doesnt prompt a reboot then do so manually.

    Download Driver Max It is free all you need to do is register.You get two free driver downloads per day.I use this program very often it has yet to fail me.Update your chipset driver and your graphics card driver.With driver max.
    :)
     
  6. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    Post #5 There you go. ?????

    Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.
     
  7. chiwawa1183

    chiwawa1183 Thread Starter

    Joined:
    Dec 11, 2011
    Messages:
    8
    its a long list. Is it really necessary?
     
  8. chiwawa1183

    chiwawa1183 Thread Starter

    Joined:
    Dec 11, 2011
    Messages:
    8
    all my drivers are updated. I've checked them already
     
  9. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    Ok please check with driver max and complete my other instrcutions.
     
  10. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    "Its a long list. Is it really necessary?" YES!!
    I only need the services listed after disabling microsoft services.

    Also your blue screen crash dump is telling me the cause is the display driver.
    How did you check if the drivers are up to date?If you went through windows,not good.Windows will tell you a driver from 1930 is good as long as it is functioning.
     
  11. chiwawa1183

    chiwawa1183 Thread Starter

    Joined:
    Dec 11, 2011
    Messages:
    8
    i downloaded the driver files from drivermax, but they didnt run by themselves, neither did they appear in drivermax install list
     
  12. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    You need to select open with driver max and what about the other instructions.
     
  13. chiwawa1183

    chiwawa1183 Thread Starter

    Joined:
    Dec 11, 2011
    Messages:
    8
    I tried opening with driver max, but still unable to open
     
  14. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    Ok can you complete the rest of my instructions .Then Download THIS program and post the log it creates.
     
  15. user22

    user22 Banned

    Joined:
    Dec 10, 2011
    Messages:
    197
    Did you select open with driver max when you first downloaded them?If not then look in your downloads and see if they are there.
     
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