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BSOD - Memory Management

Discussion in 'Windows 7' started by danmosa1011, Jan 22, 2011.

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  1. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
    11
    Hello,

    After previously solving the BSOD error "a clock interrupt was not received on a secondary processor within the allocated time interval" by replacing the CPU, I have run into another BSOD. This time the error is "memory management".

    After doing some research I'm thinking this error is about some program conflicts or something similar (I'm hoping that is the case!), instead of a hardware problem.

    I have attached the last 3 minidumps I have.

    Any help would much appreciated.

    Cheers,
    Daniel
     

    Attached Files:

  2. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
    11
  3. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
    11
    Just had another blue screen, IRQL_NOT_LESS_OR_EQUAL. Not sure if it is related.
    I had a quick look on google and found this could be caused by high CPU temperatures, or bad RAM.
    RealTemp shows me that the 4 cores on my Q9300 are idling at around 51-54 degrees Celsius, I'm not sure if this is within a safe range or not.

    I've attached the minidump.
     

    Attached Files:

  4. fodelement

    fodelement

    Joined:
    Feb 14, 2009
    Messages:
    128
    Unfortunately both of your BSODs point to bad ram. I would run memtest on your computer to ensure that is the issue.

    Download the file, burn it to a CD/DVD and boot of the disc. Run the test and let it pass at least 5 times, to ensure its accurate.

    http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip

    Code:
    IRQ BSOD
    
    ....DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  chrome.exe
    ....
    
    IMAGE_NAME:  memory_corruption
    ....
    
     
  5. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
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    Thanks for the suggestion... I'll run the test tomorrow. I'm quite sure I've got a memtest CD laying around here somewhere. :eek:
     
  6. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
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    I ran the test for 6 and half passes... no errors! :confused:
    Any other suggestions as to what it might be?
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next reply.

    IMPORTANT: Do not fix anything
     
  8. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
    11
    Running processes:
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe
    C:\Windows\System32\nvraidservice.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Logitech\Gaming Software\LWEMon.exe
    C:\Program Files\PowerISO\PWRISOVM.EXE
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\uTorrent\uTorrent.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\wuauclt.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\ievkbd.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe"
    O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Start WingMan Profiler] C:\Program Files\Logitech\Gaming Software\LWEMon.exe /noui
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Daniel\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\ie_banner_deny.htm
    O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll
    O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
    O13 - Gopher Prefix:
    O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll
    O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe
    O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
    O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
  10. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
    11
    Not sure, haven't tried safe mode... I'll run it today and see what happens.
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    I'm trying to determine if a driver or software might be misbehaving in Normal Mode.
     
  12. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
    11
    I've been running in Safe Mode and no crashes so far... I'll keep running in Safe Mode for now until you've got another suggestion for me.
     
  13. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    If nothing is going wrong in Safe Mode, try a Clean Boot procedure (2 pages) to isolate a possible culprit.
     
  14. danmosa1011

    danmosa1011 Thread Starter

    Joined:
    Jan 22, 2011
    Messages:
    11
    Before I do the clean boot, is it completely safe to disable the Kaspersky service? Or can I leave it running?
     
  15. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Kaspersky is also part of the troubleshooting process and should be disabled like the other services.
     
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