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BSOD - multiplayer game freezing

Discussion in 'Windows 7' started by Valerio111, Feb 18, 2013.

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  1. Valerio111

    Valerio111 Thread Starter

    Joined:
    Oct 13, 2007
    Messages:
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    Hello,

    I've had problems for months playing a game in multiplayer. the game is Mass Effect 3. the same game (mass effect 3) in single player doesn't seem to cause problems.

    What randomly happens:
    - screen freeze, need to manually push off button.
    - screen freeze + buzzing sound, need to manually push off button.
    - screen freeze + bsod few second after

    I have NVDIA drivers, they are updated. but anyway i've been trying different versions without luck. even clean installs etc.
    I have tried a different modem, no changes

    I have included some of the minidump files, I don't understand them. I see errors related to nvlddmkm.sys and / or ntoskrnl.exe

    I don't know what to do, It only seems to happen with this game but I don't usually play much. I have played diablo3 and never crashed, skyrim for a few hours (no problem).


    Any help is greatly appreciated.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8173 Mb
    Graphics Card: NVIDIA GeForce GTX 580, 1536 Mb
    Hard Drives: C: Total - 114370 MB, Free - 12142 MB; E: Total - 1430793 MB, Free - 150808 MB;
    Motherboard: ASUSTeK Computer INC., P8P67-M PRO
    Antivirus: Microsoft Security Essentials, Updated and Enabled
     

    Attached Files:

  2. Mafia2020

    Mafia2020

    Joined:
    Dec 23, 2006
    Messages:
    33
    Did you check your computer for viruses and/or malware?
    Yours seems a very weird problem considered it involves a file related to Nvidia drivers along with another one related to the kernel. I had a similar BSOD problem but in my case it was related to the same Nvidia file plus something regarding the current direct-X.

    Also, it could help if you post a hijackthis log, you can find it here:
    http://www.filehippo.com/it/download_hijackthis/
     
  3. Valerio111

    Valerio111 Thread Starter

    Joined:
    Oct 13, 2007
    Messages:
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    Attached Files:

  4. Mafia2020

    Mafia2020

    Joined:
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    Messages:
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    Hijackthis is used, if memory serves, to check for adware/spyware presence and in general the system status.
     
  5. Valerio111

    Valerio111 Thread Starter

    Joined:
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    Messages:
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    yesterday I tried to switch all the RAM modules and see if I get the same BSOD playing

    I did. it changed nothing
     
  6. Valerio111

    Valerio111 Thread Starter

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    I have some news. I uninstalled and installed the game again in another HD and nothing changed. I got 1 BSOD

    this time I clearly noticed that a few minutes before the BSOD the PC freezed for 1 second and then went back to normality. it happened twice. the third time the freeze was longer and it ended in a blue screen
     
  7. Mafia2020

    Mafia2020

    Joined:
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    Messages:
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    Did you solve your issue at all? If you did, please post how you did it. If you didn't, I am sorry I couldn't be of any more help..
     
  8. Valerio111

    Valerio111 Thread Starter

    Joined:
    Oct 13, 2007
    Messages:
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    hello, I haven't solved them.

    recent updates:

    - I changed graphic card, still BSOD
    - I removed 2 RAM modules and run memtest86 for 33 hours. (no errors). STILL BSOD

    next thing: i'm going to change psu and see what happens
     
  9. Valerio111

    Valerio111 Thread Starter

    Joined:
    Oct 13, 2007
    Messages:
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    I have tested with another PSU, this is the result matrix:

    750w + GTX580 = BSOD
    750w + 8800GTS = BSOD
    400w + 8800GTS = OK
    400w + GTX580 = can't test

    It looks like the 750w psu is the culprit. using the old psu doesn't result in any BSOD.

    I would send the 750w in RMA and ask for a replacement. is it possible, tho, that the 750w is working and the problem only occurs with some other hardware (mb maybe?) + 750w + gtx580?


    thanks
     
  10. Valerio111

    Valerio111 Thread Starter

    Joined:
    Oct 13, 2007
    Messages:
    9
    this topic doesn't seem to raise much interest :)

    I'd just like to know if any of you agrees that the problem is most probably caused by my PSU. thanks
     
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