BSOD no Error Code

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AlluringEnigma

Thread Starter
Joined
Sep 24, 2021
Messages
3
Hello I have an HP Omen 015 gaming laptop, I've been getting a lot of BSOD every 3-4days for a few months now. I tried to update all the drivers, fixed registry issues, removed any malicious malware, ran windows memory diagnostics, sfc /scannow , DISM restore image, updated BIOS, uninstalled any unwanted software, that’s pretty much it. Last step is to clean install windows, but before i do that i want an expert to take a look at the memory dump file. At the start i was getting a BSOD with an error code IRQL not less or equal but after i tried to update everything i stopped getting an error code. Just a BSOD with no error code showing. Here's the link with all the crash dump info etc.: https://drive.google.com/file/d/1llFs10Vy8Jx2XzZkNM6D5fdJYbsSK-Hm/view?usp=sharing
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
Hello and welcome to TSG Forums.

This is the Malware Removal Forum. If you don't have signs for malware infection, then the proper forum to ask for help is the Windows 10 Forum. Hopefully, the guys there will guide you to resolve your issues.

Let me know if you are OK with that and I will report for the topic movement to that forum.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
Done. (y)

A moderator will move the topic as soon as they are available.

Good luck.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,616
Minidump check x3 -in part.
PHP:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff804362087f1, Address of the instruction which caused the bugcheck
Arg3: ffffc780c9e78920, Address of the context record for the exception that caused the bugcheck

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  LightStudio-backgroud


SYMBOL_NAME:  nt!KiSystemCall64+131

IMAGE_NAME:  hardware

IMAGE_VERSION:  10.0.19041.1237

STACK_COMMAND:  .cxr 0xffffc780c9e78920 ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  IP_MISALIGNED

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {201b0e5d-db2a-63d2-77be-8ce8ff234750}

Followup:     MachineOwner
==============

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.

*** WARNING: Unable to verify timestamp for win32k.sys

BUGCHECK_P3: 1

BUGCHECK_P4: fffff80731f49baa

WRITE_ADDRESS: fffff8072fefa390: Unable to get MiVisibleState


SYMBOL_NAME:  NETIO!NsiRpcState+18

IMAGE_NAME:  hardware

IMAGE_VERSION:  10.0.19041.1083

STACK_COMMAND:  .thread ; .cxr ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  IP_MISALIGNED

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {201b0e5d-db2a-63d2-77be-8ce8ff234750}

Followup:     MachineOwner
======
ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
An attempt was made to execute non-executable memory.  The guilty driver
is on the stack trace (and is typically the current instruction pointer).
When possible, the guilty driver's name (Unicode string) is printed on
the bugcheck screen and saved in KiBugCheckDriver.

Debugging Details:
------------------

BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  csrss.exe

TRAP_FRAME:  ffff8e0a0e24c5f0 -- (.trap 0xffff8e0a0e24c5f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000


SYMBOL_NAME:  win32kfull!RawInputThread+7f6

MODULE_NAME: win32kfull

IMAGE_NAME:  win32kfull.sys

IMAGE_VERSION:  10.0.19041.1237

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  7f6

FAILURE_BUCKET_ID:  0xFC_win32kfull!RawInputThread

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4ce75fba-f25c-8a63-335e-9741aa8c0feb}

Followup:     MachineOwner
No showing anything conclusive - crashed while using
PROCESS_NAME: LightStudio-backgroud
on at least one occasion.
I will check the minidump files again later and the other logfiles you have posted in case I have missed something.
When does it blue screen - at startup - playing games, usual pc use?
======
Where the blue screen error is reported is not necessarily where it first started and may not be the cause.
Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
You say you ran ''windows memory diagnostics'' - that is Windows checking Windows. Run memtest86
https://www.memtest86.com/download.htm
There is a free version.
Download the ISO file then burn to a DVD or use a USB stick, see below.
Start the Pc using the DVD and run the memory test for at least 8 passes.
It is best, if you can, to run a full scan on individual Ram sticks.
Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

To use a USB stick - on the above website, scroll down to
''Image for creating bootable USB Drive - Download''

Guide to using Memtest86+
http://www.wikihow.com/Test-PC-Ram-with-MemTest86
======
Also check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
Do not use any registry cleaning software - they can and often do, cause more problems than they claim to solve.
 

AlluringEnigma

Thread Starter
Joined
Sep 24, 2021
Messages
3
It happens randomly, sometimes when im ingame, sometimes when i use my browser. Someone told me its my network's adapter driver. Do you see anything about that in the log?
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,616
There were no network errors showing in the minidump files or the other logfiles you posted.
Run a full memory test as shown above and let us know if it comes back without any errors.

One of the minidump files pointed to
SYSTEM_SERVICE_EXCEPTION (3b)
That can be related to bad hardware/drivers, etc, including a failing hard drive.
Run a hard drive test.
SeaTools for DOS tutorial - ISO to CD or USB
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

Run both tests above and report back what they find.

Also post the TSG System Information Utility - as it will help us, help you.
http://static.techguy.org/download/SysInfo.exe
 
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