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BSoD on inserting wireless broadband usb dongle

Discussion in 'Windows Vista' started by raghava216, Dec 30, 2015.

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  1. raghava216

    raghava216 Thread Starter

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    Product Name: Compaq 6710b
    Operating System: Microsoft Windows Vista Business 32-bit

    Hi!



    I use a HP compaq 6710b.

    Today, as soon as I inserted Reliance Netconnect+ (wireless broadband) USB dongle into my laptop's USB port, the OS started installing some drivers. Within a few seconds, I saw a Blue screen of Death.



    I tried the following settings to resolve it but to no avail:

    1. Updated BIOS.. now my BIOS version is 1.37 as seen in the setup menu.

    2. disabled wireless adapters and bluetooth

    3. In device manager, I checked the "Allow to switch off the USB device to save power" for all he USB root hubs.



    Please help me in resolving the issue. Would be very grateful.
     
    Last edited: Dec 31, 2015
  2. metallica5456

    metallica5456 Trusted Advisor

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    Very helpful to have the BSOD info

    Including STOP code
    Any file names mentioned
     
  3. raghava216

    raghava216 Thread Starter

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    The BSoD screenshot and memory dump file is attached.
    Please go through it and kindly advice.
     

    Attached Files:

    Last edited: Dec 31, 2015
  4. metallica5456

    metallica5456 Trusted Advisor

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    Undo the power save setting, does BSOD still occur? Please advise before proceeding to below

    Uninstall WiFi adapter completely, does BSOD still occur?
     
  5. raghava216

    raghava216 Thread Starter

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    Where should the power save setting be changed?
     
  6. metallica5456

    metallica5456 Trusted Advisor

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    You said:

    Undo this
     
  7. raghava216

    raghava216 Thread Starter

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    BSoD appeared without checking that power save option. That was the initial setting. Then, I changed it, but it didn't resolve the issue.
     
  8. metallica5456

    metallica5456 Trusted Advisor

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    What's the exact model number of your adapter?
     
  9. raghava216

    raghava216 Thread Starter

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    I uninstalled the wireless adapter driver. Did not resolve the issue.
    Wireless adapter is of Broadcom.
    Please understand that the wireless broadband dongle (that is giving the trouble) does not need wireless adapter driver installed on my laptop. On inserting the dongle, the concerned wireless broadband driver gets installed.
     
  10. metallica5456

    metallica5456 Trusted Advisor

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    Make and Model NUMBER
     
  11. raghava216

    raghava216 Thread Starter

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    The hardware ID of wireless adapter built-in my laptop is
    PCI\VEN_14E4&DEV_4312&SUBSYS_1371103C&REV_02.

    Device description is Broadcom 802.11a/b/g WLAN

    My wireless broadband dongle (externally inserted in USB port) is Reliance Netconnect+.
     
  12. metallica5456

    metallica5456 Trusted Advisor

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    One thing I'm thinking is this:

    The netconnect device is a wireless USB modem for internet service, correct?

    You try booting into BIOS and disabling the WiFi card built-in to the laptop from BIOS?
     
  13. raghava216

    raghava216 Thread Starter

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    Yes. Netconnect is a USB dongle for internet service.

    I tried disabling the WiFi card built-in to the laptop from BIOS. But, that did not resolve the issue.
     
  14. metallica5456

    metallica5456 Trusted Advisor

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    What's the serial number from the laptop?

    What version of Windows is on the COA sticker?
     
  15. raghava216

    raghava216 Thread Starter

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    Windows Vista Business 32-bit

    I am out of my work place. Can inform you the serial number of laptop only on Monday.
    Please bear with me till then.
     
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