BSOD On Newly Built Windows 7 Computer

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Kaith

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Oct 17, 2007
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So I recently put together a computer for a friend of mine. We booted it up, and everything seemed to be fine. Unfortunately, he has been having intermittent BSOD crashes, often when installing new software (though not always). We've tried reinstalling Windows 7 (64 bit) several times, and I've had him run various RAM and hard drive diagnostics, which have (so far) not indicated any issues. My suspicions are beginning to point towards the motherboard or power supply, but honestly I'm pretty inexperienced when it comes to analyzing dumps. I've attached the relevant dump files.

I don't have a full list of hardware directly at my disposal, but if necessary I can have him run a dxdiag tomorrow.
 

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Unfortunately, the dumps are fairly uninformative. They implicate ntoskrnl.exe, which is usually driver-related, but is so general that even heat could be involved.

One dump was different and implicated tdrpm228.sys, the Acronis Try&Decide virtualization driver. This is an unlikely cause and this driver's failure may have been due to its having been caught up in some other problem, but just for now, you might uninstall Acronis until the problem is tracked down. May just disabling the T&D service would be enough.

Make sure that you have the latest drivers for graphics and your network card(s). If you used some driver DVD, go to the web site and use the drivers there.

(If you could capture a full memory dump, it would tell you more. But you would need to analyze it because it would be the size of your RAM. C:\Windows\memory.dmp)
 
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