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BSOD - probably caused by ntkrpamp.exe

Discussion in 'Windows XP' started by yankees8223, Dec 27, 2010.

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  1. yankees8223

    yankees8223 Thread Starter

    Joined:
    Sep 12, 2008
    Messages:
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    Hello. One of our users has received two BSOD's in the past 10 days. I checked the dump files and they both say

    "Probably caused by : ntkrpamp.exe ( nt!IopSynchronousServiceTail+70 )"

    and

    "PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced. This cannot be protected by try-except,
    it must be protected by a Probe. Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: e69da000, memory referenced.
    Arg2: 00000000, value 0 = read operation, 1 = write operation.
    Arg3: 8052e7b7, If non-zero, the instruction address which referenced the bad memory
    address.
    Arg4: 00000001, (reserved)"

    This computer is a Dell Optiplex 760 running Windows XP SP3. Last week, we ran the full diagnostics on the Dell Diagnostics disk and it came up clean. I think next I'm going to run memtest86+.

    I've attached the last two dump files and if anyone has any suggestions, I'd appreciate it.
     

    Attached Files:

  2. Frank4d

    Frank4d Retired Trusted Advisor

    Joined:
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    Messages:
    9,126
    Both of your log files show the problem is probably caused by aspi32.sys (different from your log analysis that showed "ntkrpamp.exe"), a driver file for an Adaptec SCSI device. I am not sure why you would have that though; unless you have an Adaptec add-on card, or maybe it gets installed with Adaptec or Roxio CD/DVD burner software. Do you have any of those?

    Note that I have seen cases where two debug tools show different results for a given .dmp file, but don't have a clue why or which is correct.
     
  3. yankees8223

    yankees8223 Thread Starter

    Joined:
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    Messages:
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    Yes, there is a SCSI add-in card installed. I also believe there is Roxio software installed. However, I'd be willing to bet the SCSI card is the culprit. I'll take a look at that. Thank you.
     
  4. Frank4d

    Frank4d Retired Trusted Advisor

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    The date on your aspi32.sys driver is from 2002, so it would be a good idea to see if Adaptec has a newer driver.
     
  5. yankees8223

    yankees8223 Thread Starter

    Joined:
    Sep 12, 2008
    Messages:
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    Good catch! Thank you.
     
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