BSOD - probably caused by ntkrpamp.exe

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yankees8223

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Sep 12, 2008
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Hello. One of our users has received two BSOD's in the past 10 days. I checked the dump files and they both say

"Probably caused by : ntkrpamp.exe ( nt!IopSynchronousServiceTail+70 )"

and

"PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: e69da000, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 8052e7b7, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000001, (reserved)"

This computer is a Dell Optiplex 760 running Windows XP SP3. Last week, we ran the full diagnostics on the Dell Diagnostics disk and it came up clean. I think next I'm going to run memtest86+.

I've attached the last two dump files and if anyone has any suggestions, I'd appreciate it.
 

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Frank4d

Retired Trusted Advisor
Joined
Sep 10, 2006
Messages
9,126
Both of your log files show the problem is probably caused by aspi32.sys (different from your log analysis that showed "ntkrpamp.exe"), a driver file for an Adaptec SCSI device. I am not sure why you would have that though; unless you have an Adaptec add-on card, or maybe it gets installed with Adaptec or Roxio CD/DVD burner software. Do you have any of those?

Note that I have seen cases where two debug tools show different results for a given .dmp file, but don't have a clue why or which is correct.
 

yankees8223

Thread Starter
Joined
Sep 12, 2008
Messages
15
Yes, there is a SCSI add-in card installed. I also believe there is Roxio software installed. However, I'd be willing to bet the SCSI card is the culprit. I'll take a look at that. Thank you.
 

Frank4d

Retired Trusted Advisor
Joined
Sep 10, 2006
Messages
9,126
The date on your aspi32.sys driver is from 2002, so it would be a good idea to see if Adaptec has a newer driver.
 
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