BSOD Problem

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oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
Hello
I do' know if my problem falls into the virus, software or hardware category so I posted it here, hoping anybody can help me. I'v tried everything I could find on the net and I am desperate.

BSOD (System service exception)
Symptoms:
-Laptop will not start in safe mode, not with msconfig, nor with win+I>update & security>recovery>advanced startup...(The laptop simply restart, never showing the alternative to press 4 for safe mode).
-uninstalling any program and restarting the laptop result in the programs returning, as if they were never really uninstalled.
-the web browser returns to the same 3 open tabs that were open when the first BSOD appeared. closing them or opening more and then restarting the laptop results in the same 3 tabs opening again (yes, I've tried to unistall it, but it returns on restart laptop).
Basically the laptop feels like a horrow movie with a cursed item. you throw it in the ocean, you burn it, but no matter what you do, it returns to its original place. It's basically as if the whole laptop is in a loop, returning to the point of origin no matter what you close, unistall or install. I've tried chkdsk /f but the laptop goes into BSOD before it can finish (the same usually happens when trying to reinstall windows).
-Resetting the laptop to an earlier time gives an error and is cancelled.
-Trying to reinstall windows (with or without personal files) is cancelled
-I've tried to inistall drivers in device manager but like everything else, they just seem to return on restart.
-Basically I can unistall any program I want, close or open any tabs on the browser and set the laptop to restart in safe mode; no matter what I do it undo the changes or returns the laptop to a time/loop before any changes was done (it seems to be the same with drivers).

Clues:
-trying to reset to earlier time sometimes says 'could not find printer' or smth like that
-laptop restarts with: GefForce Game Ready-DRiver available, and canon inkjet printer survey program accept/decline.
-Device manager shows errors but trying to unistall drives does not help

Questions:
-Could it be a virus and how can I best remove/scan for it? Remember that the BSOD only gives me limited time before crashing the laptop.
Could it be a hardware problem? Perhaps NVIDIA?
If it is a driver problem, why the horrow movie loop? That does not sound like neither hardware nor software/driver problem.
.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
I came in front of similar situation once and the solution was to re-install the operating system.

Let's take things from the beginning.

What's the operating system? Windows 10, 8, 7????
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
I came in front of similar situation once and the solution was to re-install the operating system.

Let's take things from the beginning.

What's the operating system? Windows 10, 8, 7????
windosw 10. But whenever I try to re-install the operating system the BSOD appear before it finish
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
Let's try to download FRST tool, hoping that it won't disappear after the next restart.

Download Farbar Recovery Scan Tool and save it to your desktop. --> IMPORTANT

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your antivirus software detects the tool as malicious, it’s safe to allow FRST to run. It is a false-positive detection.

If English is not your primary language, right click on FRST.exe/FRST64.exe and rename to FRSTEnglish.exe/FRST64English.exe

  • Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
  • Press Scan button and wait for a while.
  • The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
  • Please attach the content of these two logs in your next reply.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
Let's try to download FRST tool, hoping that it won't disappear after the next restart.

Download Farbar Recovery Scan Tool and save it to your desktop. --> IMPORTANT

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your antivirus software detects the tool as malicious, it’s safe to allow FRST to run. It is a false-positive detection.

If English is not your primary language, right click on FRST.exe/FRST64.exe and rename to FRSTEnglish.exe/FRST64English.exe

  • Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
  • Press Scan button and wait for a while.
  • The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
  • Please attach the content of these two logs in your next reply.
I tried downloading it to the desktop but as it was running I got a BSOD and when the laptop restarted it was gone, as if never installed. Then I tried to download it to a pendrive in case of BSOD and was able to run it from there. I hope that does the same job.
 

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
Hi, oddvar.

First thing first:

Unplug every device from the computer. Leave only the mouse.

Then:

1. Enable the built-in Administrator account
  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command and press Enter to execute it:
Code:
net user administrator /active:yes
  • Restart the computer and choose this account (Administrator) instead of your previous one (W-book).
NOTE: From now on, and until I tell you, please sign in with this Administrator account.

2. Uninstall a program

  • Press the Windows Key + R.
  • Type appwiz.cpl in the Run box and click OK.
  • The Add/Remove Programs list will open. Locate the following program on the list:
Code:
Popcorn Time
  • Select the above program and click Uninstall.
  • Restart the computer.
Let me know if Popcorn Time is uninstalled after the restart.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
Hi, oddvar.

First thing first:

Unplug every device from the computer. Leave only the mouse.

Then:

1. Enable the built-in Administrator account
  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command and press Enter to execute it:
Code:
net user administrator /active:yes
  • Restart the computer and choose this account (Administrator) instead of your previous one (W-book).
NOTE: From now on, and until I tell you, please sign in with this Administrator account.

2. Uninstall a program

  • Press the Windows Key + R.
  • Type appwiz.cpl in the Run box and click OK.
  • The Add/Remove Programs list will open. Locate the following program on the list:
Code:
Popcorn Time
  • Select the above program and click Uninstall.
  • Restart the computer.
Let me know if Popcorn Time is uninstalled after the restart.
restarting after the
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
I tried the
net user administrator /active:yes
in cmd (ctrl+shift+enter) and then restarted the computer.
no new admin account was added and the computer rebooted into W-book automatically as normal.
PS: I did notice that W-book is registered as admin so I tried to remove poporn. After receiving the message :popcorn Time successfully removed from your computer: I rebooted the pc. Popcorn was back again as a cursed item in a horror movie.
PS: after typing: net user administrator /active:yes, and clicking enter, it says> command executed.
I then restart the pc but there is no sign of the new admin user account. It seem to follow the same pattern as the rest, nothing installed and nothing removed (as a time loop)
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
It seems that you don't have a password for your W-book account, when you sign in Windows.

  • In the Search area type Control Panel and select it when it appears.
  • Select View by category.
  • Select User Accounts.
  • Add or remove users accounts.
  • Choose W-book.
  • Select insert a password for the specific account and follow the prompts.
  • Restart the computer.
  • Check if the Administrator account is now there, and sign in using this account.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
It seems that you don't have a password for your W-book account, when you sign in Windows.

  • In the Search area type Control Panel and select it when it appears.
  • Select View by category.
  • Select User Accounts.
  • Add or remove users accounts.
  • Choose W-book.
  • Select insert a password for the specific account and follow the prompts.
  • Restart the computer.
  • Check if the Administrator account is now there, and sign in using this account.
Tried selecting a password for W-book and restarted the pc. no password was installed. Even tried to times. Same as everything else, nothing is deleted and nothing installed or changed.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
NOTE: In order not to include my replies in yours, please do not click on the Reply button. Instead, write your reply in the Reply area at the end of the topic and then click on the Post reply button.

Let's look at the contents of the user profile list in the registry. This will give us more information about what is happening.
  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command line and press Enter.
Code:
reg export "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" C:\Profile.txt
  • In the Search area type File Explorer and choose it from the items appeared.
  • In the address area type C:\Profile.txt and press Enter.
  • From the list, choose C:\Profile.txt, double click to open it.
  • Select the content of the file, copy and paste it in your next reply.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
NOTE: In order not to include my replies in yours, please do not click on the Reply button. Instead, write your reply in the Reply area at the end of the topic and then click on the Post reply button.

Let's look at the contents of the user profile list in the registry. This will give us more information about what is happening.
  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command line and press Enter.
Code:
reg export "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" C:\Profile.txt
  • In the Search area type File Explorer and choose it from the items appeared.
  • In the address area type C:\Profile.txt and press Enter.
  • From the list, choose C:\Profile.txt, double click to open it.
  • Select the content of the file, copy and paste it in your next reply.
I hope this is what you were looking for. I had to try a few times because of BSOD
 

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
Nothing unusual in the profile list.

Some things I would like to see now:

1. Your account info

Go to Settings (press the Windows logo key on the keyboard together with letter i), then Accounts. From the menu at the left choose Your Info. Please take a screenshot of what you see.

2. Users

Open File explorer (press the Windows logo key on the keyboard together with letter r, type Explorer and press Enter).
From the menu at the left choose My PC, then double click on C and then choose Users.
Please take a screenshot of what you see.

3. Users accounts from Control Panel

In the Search area type Control Panel and select it.
Select View by Large Icons and find Users accounts. Select it.
Please take a screenshot of what you see.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
Nothing unusual in the profile list.

Some things I would like to see now:

1. Your account info

Go to Settings (press the Windows logo key on the keyboard together with letter i), then Accounts. From the menu at the left choose Your Info. Please take a screenshot of what you see.

2. Users

Open File explorer (press the Windows logo key on the keyboard together with letter r, type Explorer and press Enter).
From the menu at the left choose My PC, then double click on C and then choose Users.
Please take a screenshot of what you see.

3. Users accounts from Control Panel

In the Search area type Control Panel and select it.
Select View by Large Icons and find Users accounts. Select it.
Please take a screenshot of what you see.
I hope these are what you asked for:
 

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,356
No sign of a temporary profile.

1. Enable the built-in administrator account
  • Press Windows icon on your Desktop, together with the letter R.
  • Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • Copy and paste the following command and press Enter to execute it:
Code:
net user administrator /active:yes
  • DO NOT restart the computer.

2. Sign out and sign in with the Administrator account
  • Click on the Start button.
  • Click on your profile icon and choose Sign out.
  • Select the Administrator account to sign in.
While you are signed in as Administrator:

3. Uninstall Popcorn
  • Press the Windows Key + R.
  • Type appwiz.cpl in the Run box and click OK.
  • The Add/Remove Programs list will open. Locate the following program in the list:
Code:
Popcorn Time
  • Select the above program and click Uninstall.
  • Do not restart the computer.

4. Run Deployment Image Servicing and Management (DISM)
  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • Enter the command below and press on Enter;
Code:
DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time.
  • Please post here the result you got (Screenshot).

5. When DISM finishes, you can then run SFC from the same command prompt window, but full instructions as if starting fresh:
  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • Enter the command below and press on Enter
Code:
sfc /scannow
  • Let the scan finish.
  • You will normally get one of the following results:
    Code:
    Windows Resource Protection did not find any integrity violations
    Windows Resource Protection found corrupt files and successfully repaired them
    Windows Resource Protection found corrupt files but was unable to fix some of them
    Windows Resource Protection could not perform the requested operation
  • Please post the result you got (Screenshot).

In your next reply please post:
  1. Feedback about steps 1-3
  2. The two screenshots after DISM and SFC commands
 
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