BSOD Problem

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,212
Let's try to reset without ussing the USB drive. I would like to check something.
  • Start by shutting down your computer.
  • Press on the power button on the case to turn it on.
  • After the computer is about 3 - 5 seconds into the boot-up process, hold down the power button to shut down the computer.
  • Repeat the above process once again.
  • For the third time, turn on the computer and allow it to boot up.
  • If you completed the process correctly, a message saying Preparing Automatic Repair should appear.
  • In a few seconds, another message will appear stating Diagnosing your PC and Automatic Repair will open.
  • When you reach the Automatic Repair screen, click on Advanced Options.
  • At the next screen, select Troubleshoot.
  • Is there an option for Reset this PC now?
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
Let's try to reset without ussing the USB drive. I would like to check something.
  • Start by shutting down your computer.
  • Press on the power button on the case to turn it on.
  • After the computer is about 3 - 5 seconds into the boot-up process, hold down the power button to shut down the computer.
  • Repeat the above process once again.
  • For the third time, turn on the computer and allow it to boot up.
  • If you completed the process correctly, a message saying Preparing Automatic Repair should appear.
  • In a few seconds, another message will appear stating Diagnosing your PC and Automatic Repair will open.
  • When you reach the Automatic Repair screen, click on Advanced Options.
  • At the next screen, select Troubleshoot.
  • Is there an option for Reset this PC now?
I've tried for quite a while now with no success. In case you want me to keep trying I made a little video so you can tell me at what stage I should turn off the computer. When is says american megatrends, window on black background or welcome W-book screen. I could keep trying some more but I thought it might be helpful to know at what stage I should turn off
 

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,212
I asked you if you were able to see the Reset this PC after the Troubleshoot option. Were you?

I can't see the video. It looks like an image.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
I asked you if you were able to see the Reset this PC after the Troubleshoot option. Were you?

I can't see the video. It looks like an image.
I tried for quite a while but the pc never started diagnostic or preparing auto repair. It only started normally. First there is a screen saying american megatrends, then a black screen with the windows logo and finally a blue screen with W-book. If you want I can keep trying but at what stage (which screen) should I turn off the computer?
 

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,212
You must shut down the computer before the Windows logo appears. Let's say when the first screen appears. Not later than that.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
You must shut down the computer before the Windows logo appears. Let's say when the first screen appears. Not later than that.
I've made a lot of attempt now, trying to turn off after about 3-4 sec or just when the first black screen arrives. It seems no matter when I turn it off it won't go into repair mode. Maybe there is something wrong or blocking it?
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,212
Let's try with a different way.
  • Press the Windows icon on the keyboard together with the letter i, to get into the Settings.
  • Choose Update and Security.
  • From the menu at the left, choose Recovery.
  • Under the title Reset this PC, select Get started.
  • Choose to keep your files.
  • Follow the instructions to the end and report back what happened.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
Let's try with a different way.
  • Press the Windows icon on the keyboard together with the letter i, to get into the Settings.
  • Choose Update and Security.
  • From the menu at the left, choose Recovery.
  • Under the title Reset this PC, select Get started.
  • Choose to keep your files.
  • Follow the instructions to the end and report back what happened.
This (and resetting to an earlier time) was one of the first things I tried before contacting you. I've tried both keep my files and finally in frustration I tried a clean new installation as well. They both failed.
Regarding resetting to an earlier time; it says 'couldn't find printer' or something like that,
When I try to reset pc it gives me two alternatives: download from sky or local installation. I've tried both.
During preparing resetting I get to about 30 % before BSOD crash.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,212
I’m dorry, oddvar. I am lack of suggestions. 😕
I suggest to move this topic to the Windows 10 forum since the main problem seems to be other than malware related. Hopefully the guys there will help with the crashing problem. After that we can check for malware.
 

oddvar

Thread Starter
Joined
Sep 19, 2021
Messages
21
I’m dorry, oddvar. I am lack of suggestions. 😕
I suggest to move this topic to the Windows 10 forum since the main problem seems to be other than malware related. Hopefully the guys there will help with the crashing problem. After that we can check for malware.
Well...It does seem strange that uninstalled programs, closed tab in the browser comes back after restart. I even downloaded a file shredder to usb and tried to shred anything in my download folder. Even shredded it came back. When you say windows 10 forum, do you mean on this site or did you mean microsoft?
If nothing else work, I'll try to move whatever I can to and external disk and try reinstalling windows from the usb you had me make for repair earlier.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,212
Hi, oddvar.

The topic has been moved to this forum (Windows 10).

If nothing else work, I'll try to move whatever I can to and external disk and try reinstalling windows from the usb you had me make for repair earlier.
I have the impression that the USB drive you prepared earlier is not compatible with your computer. If you are going to prepare it using another computer, then you have to choose the exact specifications for your problematic computer (e.g. Windows 10 Pro, X64).
 

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