1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

BSOD - Stop 1E Error

Discussion in 'Windows XP' started by MrMichaelG, Aug 5, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. MrMichaelG

    MrMichaelG Thread Starter

    Joined:
    Aug 5, 2007
    Messages:
    3
    STOP: 0x0000001E (0xc0000005, 0x804B7AD7, 0x00000000, 0x00000004) KMODE_EXCEPTION_NOT_HANDLED
    Address 804B7AD7 base at 80400000, Datestamp 45sec3c8f - ntoskrnl.exe

    OS: Windows 2000 SP4

    Several entries have been made re: this error. Is there a clear resolution?
     
  2. kniht

    kniht

    Joined:
    May 7, 2006
    Messages:
    1,763
    • Stop 0x1E messages typically occur after installing faulty drivers or system services, or they can indicate hardware problems, such as memory and IRQ conflicts. If a Stop message lists a driver by name, disable, remove, or roll it back to correct the problem. If disabling or removing applications and drivers resolves the issue, contact the hardware manufacturer about a possible update. Using updated software is especially important for multimedia applications, antivirus scanners, and CD mastering tools.

    • If the Stop message mentions the file Win32k.sys, the source of the error might be a third-party "remote control" program. If such software is installed, you might be able to disable it by starting the system in safe mode. If not, use Recovery Console to manually delete the system service file that is causing the problem.

    • Problems can result from system firmware incompatibilities. Many Advanced Configuration and Power Interface (ACPI) issues can be resolved by updating to the latest firmware.

    • Other possible causes include insufficient disk space while installing applications or performing certain functions that require more memory. You can free up space by deleting unneeded files. Use Disk Cleanup to increase available disk space. From Recovery Console, remove temporary files (those with .tmp file extensions), Internet cache files, application backup files, and .tmp files generated by Chkdsk.exe or Autochk.exe. You can also choose to install additional applications to another hard disk with more free space or move data files, paging files, and so on.

    • The problem might be due to a memory leak caused by an application or service that is not releasing memory correctly. Poolmon (Poolmon.exe) helps you to isolate the components that are causing kernel memory leaks. For more information about troubleshooting memory leaks, see Microsoft Knowledgebase articles Q177415, "How to Use Poolmon to Troubleshoot Kernel Mode Memory Leaks," and Q298102, "Finding Pool Tags Used by Third Party Files Without Using the Debugger."
     
  3. MrMichaelG

    MrMichaelG Thread Starter

    Joined:
    Aug 5, 2007
    Messages:
    3
    The system is bootable ONLY to the STOP error!! Memory has been tested extensively - no errors. The system has been scanned for viruses and spyware; all traces were removed.

    The NTOSKRNL.EXE file has been replaced with one from a working system. The address and timestamp values (referenced in the STOP error message) changed.

    A system REPAIR has been performed several times to no avail.
     
  4. kniht

    kniht

    Joined:
    May 7, 2006
    Messages:
    1,763
    Have you booted from the 2000 cd, brought up cmd prompt and typed in chkdsk /r?

    Otherwise you may have to do a clean install.

    Info. here: http://www.michaelstevenstech.com/cleanxpinstall.html

    Don't go with I say on the clean install, it's just my opinion, try to get a second opinion.
     
  5. MrMichaelG

    MrMichaelG Thread Starter

    Joined:
    Aug 5, 2007
    Messages:
    3
    The drive has been checked for errors; none detected.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/605421

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice