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BSOD when attempting to sent attachments?

Discussion in 'Windows 7' started by caskin, Jan 23, 2013.

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  1. caskin

    caskin Thread Starter

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    As of yesterday when ever I attempt to upload a file or an attachment by email or site request I am hit by instant BSOD!!
    I have a compressed file of all logs on my desktop but unble to upload for your scrutiny as blocked by BSOD!

    How can I get file to you??

    PC works well in all other aspects,and restarts after BSOD without a problem.

    Only change to system was recent upgrade of Canon Pixma printer 3000 to all in one Canon printer Pixma 499....using the new printer/scanner/copier/ets,I carried out my first ever scan to this PC.It could be coincidental,but problem began after that!
     
  2. dai

    dai

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    what is on the blue screen of death
     
  3. caskin

    caskin Thread Starter

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    It starts by stating Windows is closing down due to a problem that could damage your computer etc..there is a lot more but it only remains on the screen for seconds before closing so difficult to read all?
     
  4. valis

    valis Moderator

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    go to the start orb on the bottom left > search > sysdm.cpl > advanced tab > settings button under startup and recovery > untick the 'auto restart' option about halfway down. That will allow you to see the error.

    there will most likely be a file at c:\windows\minidump as well. You can zip that and attach it here and we can go ahead and analyze it.

    thanks,

    v
     
  5. caskin

    caskin Thread Starter

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    Thank you for assistance..following your advice the message on BSOD reads:

    A problem has been detected and windows has shut down to prevent damage to your computer.
    Check to see if you have adequate disc space.If a driver is identified in the stop message,disable driver or check for updates.Try changing video adaptors.
    Check for BIOS updates.
    Disable BIOS memory options such as caching or shadowing.


    TECH INFO: Stop:0X0000001E(OXFFFFFFFFFOOOOOO5,OXFFFFF880077E5CCO,OXOOOOOOOOOOOOOOOOO,OXOOOOOOOOOOOOOOOOO

    I have to admit to not understanding any of this??

    I checked minidump it appears to be all in adobe format how do I change it back to correct format??

    If I send you minidump file it will have to be in safe mode as even attempting to upload a file also results in BSOD....

    Really hope you can help..thanks
     
  6. caskin

    caskin Thread Starter

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  7. valis

    valis Moderator

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    we need to see the minidump first, then we can go from there.
     
  8. caskin

    caskin Thread Starter

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    OK not a problem,,but I will have to do it in safe mode as otherwise I get BSOD.All file uploads and attachments cause BSOD with the message on the BSOD as supplied to you...Thanks
     
  9. valis

    valis Moderator

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    no worries. The minidump files should be named via date of creation.

    alternatively, you can use whocrashed to figure out yourself which drivers cratered. Sort of the 'teach a person to fish' theory. :)
     
  10. caskin

    caskin Thread Starter

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    here goes hope it works as mini dump was "padlocked"?


    On attempting to uplload getting this message:Your file of 521.7 KB bytes exceeds the forum's limit of 500.0 KB for this filetype.

    What can do now?
     
  11. caskin

    caskin Thread Starter

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    Downloaded who crashed...lots of information regarding kernel etc but have no idea how to translate or use it...help!
    On Tue 22/01/2013 17:51:17 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\012213-19125-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88007D62CC0, 0x0, 0x0)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





    Will try again with file :Still stating file size is too large..advice please
     
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