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BSOD when laptop goes to sleep

Discussion in 'Windows 7' started by m17ch31l, Feb 20, 2013.

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  1. m17ch31l

    m17ch31l Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
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    Hey,

    Having some problems with my laptop.

    Toshiba Qosmio X500-Q895S, Windows 7 64bit

    Basically the title sums it up. Every time I close the lid or it goes to sleep on it's own it blue screens.
    I have checked to make sure all the drivers are up to date.

    Not sure where else to go with this. I've read in other similar threads that it's helpful to attach the minidump file.
    So i've attached that.

    Any assistance would be appreciated.

    Thanks
     

    Attached Files:

  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    m :
    Hello & Welcome to TechGuy.org

    Please run this forum's system info utility & post the results. There was a link to it when you started this thead.

    Which sleep; standby; hibernation; sleep in the power options? There are different levels of sleep in W7.

    Thanks for including your brand model # model #.

    When did the problem begin? Sometimes an exact date is important.

    What changed; a W7 update [ check your W7 update history ]; installation removal of hardware or software; update to Adobe or Java or your anti malware, or a different program?

    Please provide screen shots of "power options" and the advanced settings for your power profile. Scroll through the advanced power settngs. Left click on the "+" for everything that has sleep selected.

    Return here.
    use "go advanced"
    "manage attachments'
    browse
    upload
    close window
    submit reply.

    Thanks.

    RF123
     
  3. m17ch31l

    m17ch31l Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    3
    Hey RF123,

    I started to notice a decline in performance. So I started to look into why and I found that my video card driver was very out of date. So I downloaded the new one from Nvidia. From then on the computer would work for about 2 minutes then just freeze. So in between the freezes I checked all my other drivers.
    I updated the chipset drivers and the driver HDD chipset.
    Restarted the computer and then it started freezing when it goes to sleep or the lid is closed.

    System info utility results:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Intel64 Family 6 Model 30 Stepping 5
    Processor Count: 8
    RAM: 6132 Mb
    Graphics Card: NVIDIA GeForce GTS 360M, 1024 Mb
    Hard Drives: C: Total - 464687 MB, Free - 206322 MB; D: Total - 476937 MB, Free - 279073 MB;
    Motherboard: TOSHIBA, Qosmio X500
    Antivirus: Trend Micro Titanium Internet Security 2012, Updated: Yes, On-Demand Scanner: Enabled

    Power options screenshots are attached in a zip file.

    If you need more info let me know. Thanks for looking into this.
     

    Attached Files:

  4. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    m:
    Thanks for the reply with the information I had requested.

    I have a Dell laptop that was giving me BSOD's indicating a problem with the nVidia graphics driver, so I went to Dell & downloaded the latest drivers. Same problem. So I downloaded some older drivers & viola, no problems.

    My method for upgrading drivers:
    Download Guru3Ds's driver sweeper.
    http://www.guru3d.com/files_details/driver_sweeper_download.html
    Install driver sweeper
    Download the drivers of your choice. In your case M, I suggest that you start with the driver you most recently downloaded, as referenced in #1 of this thread.
    Control panel > upper right, set view to "large icons"
    Look for the nVidia entry.
    Select only the graphics driver
    Boot to safe mode
    Run Driver Sweeper, selecting the NVidia graphics entries
    Install the video drivers. Sometimes, this works in safe mode. Sometimes, W7 needs to be in normal startup mode.
    Boot to normal mode
    Reboot
    Test

    I found a 2010 driver at http://www.csd.toshiba.com/cgi-bin/...00-Q895S&selCategory=2756709&selFamily=804517

    If that link doesn't work, go to http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Product Support&sn=false, select your product from the drop down menus, go to the downloads tab.
    Screenshots
    #2, set turn hard drive off to "never"



    Info re sleep & hybrid sleep
    http://windows.microsoft.com/en-US/windows7/Sleep-and-hibernation-frequently-asked-questions

    http://www.mydigitallife.info/what-is-hybrid-sleep-and-differences-with-basic-sleep-mode-in-vista/

    Windows previously had a problem with sleep & BSODs. I don't recall if that was Millennium or XP or Vista. I think it was XP, but I am not certain. The advice I read, at that time, was to not use sleep. I've used hibernation with Vista and had problems so I discontinued using hibernation. That which works for me will not necessarily work for you, or anyone else. :)

    Not being nit picky, but do you mean when it comes out of sleep?

    RF123
     
  5. rainforest123

    rainforest123

    Joined:
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    Messages:
    8,256
    This might be useful to you.

    http://support.microsoft.com/kb/2004709

    Also, boot to safe mode; then close your lid. Does it go to sleep? If so [ it might not ]open the lid.

    As a general precaution, copy your important data to optical disks & flash drives. I believe in redundancy. :)

    RF123
     
  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    edit
    M:
    After backing up your data, I suggest that you read these:
    I use OCCT from www.ocbase.com to stress the CPU & GPU. I have no experience with cpu-z & gpu-z.

    The issue is likely your graphics driver, but it could also be your graphics chip.

    CPU-Z info
    http://www.cpuid.com/softwares/cpu-z.html

    GPU-Z info
    http://www.techpowerup.com/gpuz/

    They are monitoring utilities that do not stress your cpu or gpu. Reportedly, they don't need to be installed; simply downloaded / saved & run.
    I can not provide any guidance for interpreting the results.
    :)

    http://www.sevenforums.com/bsod-hel..._fault-0x116-constant-atikmpag-sys-bsods.html

    http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

    end edit


    M :
    My analysis of your minidumps; each of the 5 offer the same clues. The problem is your video driver.

    *************************************************************************************
    BugCheck 116, {fffffa800b5fc010, fffff880099866c4, ffffffffc000009a, 4}

    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys,

    VIDEO_TDR_FAILURE (116)

    GRAPHICS_DRIVER_TDR_FAULT

    IMAGE_NAME: nvlddmkm.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 5116d804

    FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

    BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
    ***************************************************************

    Please do this:
    start > search
    type: dxdiag
    In the results area, left click on it.
    Which version of DirectX is on your computer. That information will likely be near the bottom of the item that opens [ not technically a Window ], center third.

    I recommend that you try a different video driver, M.

    RF123
     
  7. m17ch31l

    m17ch31l Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    3
    Hi RF123,

    Going through all that stuff now, I really appreciate all of your help with this. I will let you know the result when i'm finished.

    Thanks
     
  8. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    M :
    You are welcome.

    HOLD THE PHONE!
    You are not alone.

    Does your computer have an nVidia control panel?
    http://www.nvidia.com/object/performance_group.html
    I don't know if your nVidia chipset supports this version.

    Bottom line:
    Your problem might be solved by adjusting the GPU. Pretty cool, to me.
     
  9. rainforest123

    rainforest123

    Joined:
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    Messages:
    8,256
  10. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    M :
    Final post for a few to several hours.
    1. Let us determine which sleep levels your system supports.
    start > programs / all programs > accessories
    RIGHT click command prompt
    Left click "run as administrator"
    [ this is known as an elevated command prompt ]
    Type: cd\
    press "enter"

    Type: powercfg -A
    Press "enter"
    note: the is a space between cfg and -A; NO space between - and A

    It should report that it supports or does not support S1, S2, S3.

    type: exit
    enter

    Let me know.

    2. That which we went to avoid:
    http://www.pchelpforum.com/xf/threads/nvidia-geforce-8500-gt-flickers-bsod.101109/page-2

    RF123
     
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