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BSOD when playing games

Discussion in 'Windows XP' started by Shrako, Apr 3, 2008.

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  1. Shrako

    Shrako Thread Starter

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    Recently i bought a new pc (specs at the end). Ever since i got it i have a nasty problem - when i try to play something (no matter what) in 90% of the cases the pc either the display freezes , the sound lags for 5 secs and then keeps going or i get a Blue Screen which shows an error in nvs4_disp.dll or Stop x100000000. Of course the first thing i did was to return the pc to the vendor but after 3 days he didnt find a thing ( mainly because he wasnt so enthusiastic about fixing somebody's pc...)... So now i turn to you guys

    PC specs:
    AMD Athlon 64x x2 @ 2.21 GHz
    1 x 1 GB DDR2 Ram
    ASUS GeForce 8600GT 512MB
    400W power.

    Event Viewer Report:

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 4/3/2008
    Time: 11:15:16 PM
    User: N/A
    Computer: SHARKFUC-9A38B8
    Description:
    Error code 0000004e, parameter1 00000099, parameter2 0002a684, parameter3 00000001, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 34 0000004
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 39 39 2c 20 000099,
    0038: 30 30 30 32 61 36 38 34 0002a684
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 31 2c 20 30 30 30 30 01, 0000
    0050: 30 30 30 30 0000
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
  3. Shrako

    Shrako Thread Starter

    Joined:
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    Messages:
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    Yes I reinstalled my drivers a couple of times to make sure.
    If I find a working nv4_disp.dll file and replace mine could this solve the problem?
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    You say you have reinstalled -- but have you tried different or newer versions of the display drivers offered by Nvidia for your card?

    And are all the STOP messages the same?

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.
     
  5. Shrako

    Shrako Thread Starter

    Joined:
    Apr 3, 2008
    Messages:
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    Yes I tried several versions including the last ones a few times. Now I'm with the latest again.

    I think they are.

    Here you go.
     

    Attached Files:

  6. Rollin' Rog

    Rollin' Rog

    Joined:
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    Messages:
    45,855
    Well, looking at the dumps I don't think this is an Nvidia issue.

    It's a memory corruption or management issue of some kind -- possibly due to drive corruption of the registry.

    Do these BSODS ONLY occur during gaming?

    If so, overheating might be something to look into.

    Or it could be a hardware issue such as an unstable CPU or RAM.

    Are you seeing any other errors in the Event Viewer system log? Especially "disk" or "NTFS" errors?

    Your best approach to troubleshooting this would be to follow the suggestions in the MS link I gave previously.

    Test the ram and disable any antivirus/spyware or non - windows firewalls.

    Beginners Guides: Diagnosing Bad Memory


    Memtest86 - A Stand-alone Memory Diagnostic

    >> Also, since you have a Dual Core system -- you might want to try the Optimizer available here >> http://www.amd.com/us-en/Processors/TechnicalResources/0,,30_182_871_13118,00.html
     
  7. Shrako

    Shrako Thread Starter

    Joined:
    Apr 3, 2008
    Messages:
    19
    I checked the temperatures after a crash and they are normal so I think it is not temperature related. I dont get any other errors in the Event viewer. Gonna try the optimizer.
    Edit: How do I run the memtest?
     
  8. Shrako

    Shrako Thread Starter

    Joined:
    Apr 3, 2008
    Messages:
    19
    A new report:
    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 4/4/2008
    Time: 12:12:48 PM
    User: N/A
    Computer: SHARKFUC-9A38B8
    Description:
    Error code 1000007e, parameter1 c0000005, parameter2 bfb124ec, parameter3 b34e5c48, parameter4 b34e5944.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 62 66 62 31 32 34 65 63 bfb124ec
    0040: 2c 20 62 33 34 65 35 63 , b34e5c
    0048: 34 38 2c 20 62 33 34 65 48, b34e
    0050: 35 39 34 34 5944
     
  9. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    804d7000 806e2000 nt ntoskrnl.exe Wed Aug 04 11:28:37 2004 (41107B0D)
    806e2000 80702d00 hal hal.dll Wed Aug 04 11:29:09 2004 (41107B2D)


    Do You Have SP2 And The Latest Patches Installed ?
     
  10. Shrako

    Shrako Thread Starter

    Joined:
    Apr 3, 2008
    Messages:
    19
    Im sure i have sp2 and i think i have the latest patches.
     
  11. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    1.Run "memtest" to stress the ram. If memtest reports the ram is faulty, ram is bad. Sometimes some faulty ram can pass memtest .Reset the memory stick to another slot.If You have More then one Stick of Ram Take out one memory stick And Run "Memtest" on each separately . If windows does not crash, the removed memory stick is faulty.

    2.Check the temperature of the CPU and make sure that it is not overheat. Make sure that the CPU fan works properly . Try Changing It

    3.Clean the dust inside the computer case

    4.Make sure that your PSU have adequate power For all the hardware.

    5.Update Video Card Drivers. Also Reset video card. Run 3DMark to test your video card. Check to default setting if you video card is "overclocked"

    6. Run chkdsk /r at command prompt

    Tutorial: How to use Memtest - http://www.techspot.com/vb/topic62524.html
     
  12. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Error code 1000007e, parameter1 c0000005, parameter2 bfb124ec, parameter3 b34e5c48, parameter4 b34e5944.

    Looks like it might be the display driver again, but you would have to upload the new minidump to verify.

    One heads-up about running memtest. Do NOT run the advanced test for BIOS > ALL. If you don't know where that is, fine, don't go there.


    Also, post a HijackThis scanlog:

    Download and install HijackThis. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

    http://www.majorgeeks.com/download5554.html
     
  13. Shrako

    Shrako Thread Starter

    Joined:
    Apr 3, 2008
    Messages:
    19
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:06:38 PM, on 4/4/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\ATKKBService.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\PnkBstrA.exe
    C:\WINDOWS\system32\PnkBstrB.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\DAEMON Tools Lite\daemon.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Registry Clean Expert\RCHelper.exe
    C:\Program Files\Datecs\FlexType 2K\FType2K.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Orbitdownloader\orbitdm.exe
    C:\Program Files\Orbitdownloader\orbitnet.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\Program Files\uTorrent\uTorrent.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.icq.com/
    R3 - URLSearchHook: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
    R3 - URLSearchHook: (no name) - {0A94B116-4504-4e26-AB05-E61E474AA38B} - C:\Program Files\AskPBar\SrchAstt\1.bin\A9SRCHAS.DLL
    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
    O2 - BHO: XTTBPos00 - {055FD26D-3A88-4e15-963D-DC8493744B1D} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
    O2 - BHO: Ask Search Assistant BHO - {0A94B111-4504-4e26-AB05-E61E474AA38B} - C:\Program Files\AskPBar\SrchAstt\1.bin\A9SRCHAS.DLL
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
    O2 - BHO: Ask Toolbar BHO - {F4D76F01-7896-458a-890F-E1F05C46069F} - C:\Program Files\AskPBar\bar\1.bin\ASKPBAR.DLL
    O3 - Toolbar: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
    O3 - Toolbar: Ask Toolbar - {F4D76F09-7896-458a-890F-E1F05C46069F} - C:\Program Files\AskPBar\bar\1.bin\ASKPBAR.DLL
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [ASUSGamerOSD] C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [amd_dc_opt] C:\Program Files\AMD\Dual-Core Optimizer\amd_dc_opt.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [RegClean Expert Scheduler] "C:\Program Files\Registry Clean Expert\RCHelper.exe" /startup
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: Playtime.lnk = ?
    O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
    O4 - Global Startup: FlexType 2K.lnk = C:\Program Files\Datecs\FlexType 2K\FType2K.exe
    O4 - Global Startup: Orbit.lnk = C:\Program Files\Orbitdownloader\orbitdm.exe
    O4 - Global Startup: Shortcut to alg.lnk = C:\WINDOWS\system32\alg.exe
    O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{FF341947-6F95-4E99-9DE4-3CDB36BFBCE3}: NameServer = 87.120.218.2 87.120.218.4
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe

    --
    End of file - 6478 bytes


    Dump(b)check :
     

    Attached Files:

  14. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I just looked at the last 4 and they were all for Nvidia:

    BugCheck 1000008E, {c0000005, bfb80dd1, f370773c, 0}

    Probably caused by : nv4_disp.dll ( nv4_disp!nvKelvinTransfer+1321 )


    >> did this computer come with the present Nvidia display card installed, off the shelf, or did you or the "builder" install it?

    Possibly you are seeing some overheating symptoms.

    I would further test offline, in servers which do not use Punkbuster -- and with Daemon Tools and all torrent type apps uninstalled or disabled.
     
  15. Shrako

    Shrako Thread Starter

    Joined:
    Apr 3, 2008
    Messages:
    19
    The computer was build by the vendor.

    So you suggest that I check what happens if I stop all programs and then run a game?
     
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