BSOD - when plugging in USB external hard drive

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wtf-sos

Thread Starter
Joined
Dec 3, 2011
Messages
4
Hey there
So, a few weeks ago I could plug my WD external hard drive in and it worked perfectly. Something has happended (something I have done?) and now when I connect it with the USB I get bsod
This is the result from the blue screen log
Can someone help me? Is there any more information required?
Thanks

==================================================
Dump File : 120411-46457-01.dmp
Crash Time : 4/12/2011 2:20:31 p.m.
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`032b41c7
Parameter 3 : fffff880`09d5be70
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fd00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120411-46457-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 120411-38891-01.dmp
Crash Time : 4/12/2011 11:08:33 a.m.
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0325d157
Parameter 3 : fffff880`098dfe70
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120411-38891-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================
 
Joined
Aug 1, 2003
Messages
51,988
Have you tried that drive on another machine?

Can it be repartitioned and formatted? You could then restore its contents from backups.
 

wtf-sos

Thread Starter
Joined
Dec 3, 2011
Messages
4
Hey there, yes, I have tried it on another machine. It works perfectly on my friends laptop. The thing is another USB device I plugged in (e-reader) also gave me the blue screen error. The e-reader also used to work perfectly well on my laptop. I got around the e-reader problem as it is wireless so went for that option to download my new books. I am not looking forward to plugging the camera in!
 
Joined
Aug 1, 2003
Messages
51,988
Has the slot itself been damaged in any way? It may be shorting out when you plug things in. Are there any other ports or do they all do this?

Try Pause during boot, before Windows loads, and plug something in. Does that shut the machine down?

Will the machine boot with something plugged in?

Do you have all Windows Updates (USB drivers were included in past months)?
 

wtf-sos

Thread Starter
Joined
Dec 3, 2011
Messages
4
its really ramdom - the camera works fine in the same slot. And yes windows updates are up to date. I have booked this laptop in with a computer tech in town - its driving me crazy! Thanks for the suggestions though
 
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