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BSOD - when plugging in USB external hard drive

Discussion in 'Windows 7' started by wtf-sos, Dec 4, 2011.

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  1. wtf-sos

    wtf-sos Thread Starter

    Joined:
    Dec 3, 2011
    Messages:
    4
    Hey there
    So, a few weeks ago I could plug my WD external hard drive in and it worked perfectly. Something has happended (something I have done?) and now when I connect it with the USB I get bsod
    This is the result from the blue screen log
    Can someone help me? Is there any more information required?
    Thanks

    ==================================================
    Dump File : 120411-46457-01.dmp
    Crash Time : 4/12/2011 2:20:31 p.m.
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`032b41c7
    Parameter 3 : fffff880`09d5be70
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7fd00
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
    Processor : x64
    Crash Address : ntoskrnl.exe+7fd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\120411-46457-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================

    ==================================================
    Dump File : 120411-38891-01.dmp
    Crash Time : 4/12/2011 11:08:33 a.m.
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`0325d157
    Parameter 3 : fffff880`098dfe70
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\120411-38891-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 262,144
    ==================================================
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Have you tried that drive on another machine?

    Can it be repartitioned and formatted? You could then restore its contents from backups.
     
  3. wtf-sos

    wtf-sos Thread Starter

    Joined:
    Dec 3, 2011
    Messages:
    4
    Hey there, yes, I have tried it on another machine. It works perfectly on my friends laptop. The thing is another USB device I plugged in (e-reader) also gave me the blue screen error. The e-reader also used to work perfectly well on my laptop. I got around the e-reader problem as it is wireless so went for that option to download my new books. I am not looking forward to plugging the camera in!
     
  4. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Has the slot itself been damaged in any way? It may be shorting out when you plug things in. Are there any other ports or do they all do this?

    Try Pause during boot, before Windows loads, and plug something in. Does that shut the machine down?

    Will the machine boot with something plugged in?

    Do you have all Windows Updates (USB drivers were included in past months)?
     
  5. wtf-sos

    wtf-sos Thread Starter

    Joined:
    Dec 3, 2011
    Messages:
    4
    its really ramdom - the camera works fine in the same slot. And yes windows updates are up to date. I have booked this laptop in with a computer tech in town - its driving me crazy! Thanks for the suggestions though
     
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