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BSOD when trying to connect to hotel wifi

Discussion in 'Networking' started by Sphyrna, Apr 18, 2013.

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  1. Sphyrna

    Sphyrna Thread Starter

    Apr 18, 2013
    Hi all,

    My fiance' is at a medical conference and was trying to connect to the hotel's free wifi. She was given the password, etc so the hotel network shouldn't be the problem.

    Her computer is a recent Acer laptop AS5560 Win 7. She connects to the internet via wifi at home with no problem.

    At the hotel -
    After starting up she gets the little bar icon with the yellow triangle in the lower right corner. She left clicks once to bring up the network box.
    She sees and selects the hotel's account. Another box pops up saying something to the effect of "all information sent over this network can be seen by other computers" - or something. She clicks OK (or connect) and then she gets the "Windows has detected a problem and will shut down..."

    It shuts down, eventually on restart she gets a box "Windows was shut down unexpectedly..."

    at one point she had to restart in safe mode and another point the computer would not shut down at all. I had to have her unplug the computer, and then remove the battery to shut it down.

    When I had her check network connections (under network and sharing center) two of the home networks showed up -
    'belkin54' (the old one from an old router I had her remove this one).
    and 'myhome' - the new one that connects to the internet at home. Left this one alone.

    I'm pretty computer savvy, I build my own desktop PCs but am not an IT guy, and when I get software/driver related problems I can hunt the alleys and byways of the interwebs to find solutions. but this is tough..

    I figure it's a driver problem or software conflict I just don't know what to tell her to try.
    Maybe go into task manager and try closing all non-essential programs?

    She does not have a network cable so she cannot connect that way. The system info that I mentioned is the most I can post now

    Any advice on how I can help her from 1,000 miles away? [​IMG]

    ***She just sent me a screenshot with the blue screen of death info
    at the top -
    driver irql not less or equal

    Down near the bottom, under 'Technical information'
    ***STOP: 0X00000001 (0X0000000000008, 0X000000000002, 0XFFFFFF8800411C5A2)

    *** vsdatant.sys Adress FFFF8800411c5A2 base at FFFFF88

    Collecting data for crash dump

    I think the vsdatant.sys is the problem

    Attached is the screenshot of the bsod



    Attached Files:

    • BSOD.JPG
      File size:
      154.9 KB
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    does she use zonealarm ?
    is there any other PCs she can copy files onto at the hotel

    she should try removing zone alarm

    Zonealarm Removal Tool
    The latest versions have the uninstalled included in the installation
    run the ZA uninstaller from Start > Programs > ZoneAlarm

    removal tool
    You need to use Internet Explorer as other browsers corrupt the download


    Frequently Asked Question
    How do I remove ZoneAlarm from my computer (Version 9.x & below)

    How do I remove ZoneAlarm from my computer (Version 10.x & above)

    If possible, first try to run the universal uninstaller found at the link below. This tool will remove all ZoneAlarm data from your computer: When the download box pops up, choose Save, in the next box choose Save to Desktop. Restart the computer before running the tool.

  3. Sphyrna

    Sphyrna Thread Starter

    Apr 18, 2013
    Will uninstalling zonealarm under control panel work?
    I had her try this last night but got the "you do not have administrator privileges"
    I'd have to have her sign in as an admin.
  4. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    the later versions will remove zone alarm using control panel and have the uninstaller

    yes, she does need to be admin
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