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BSOD when trying to Upload Documents or Read Dump Files

Discussion in 'Windows 7' started by BookNerdGirl, Jan 20, 2013.

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  1. BookNerdGirl

    BookNerdGirl Thread Starter

    Joined:
    Jan 20, 2013
    Messages:
    1
    I'm hoping someone can help me with my problem. I have Windows 7 Home 64-bit. Whenever I try to upload a document (like an email attachment) I get the BSOD. It occurs when my document box pops up so I can select the document I want to attach. The box doesn't fully load - and BSOD. This occurs in email and other websites in Firefox, Chrome and Open... but not in IE for whatever reason. IE is ok. When troubleshooting, I attempted to read the dump files - but BSOD again. I do have the info when my computer reboots and I'm hoping someone can help me:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88007BBCC40
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
     
  2. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,613
    Hello BookNerdGirl and Welcome to TSG!

    Please go to C:\Windows and copy the minidump folder to the desktop. Compress it and upload it here. Click Go Advanced and scroll down to Manage Attachments to do this.
     
  3. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    b n g:
    Yes, please provide the minidumps as .zip using Lance1's instructions.

    When did the problem begin. Occasionally the exact date is helpful.
    What changed? Perhaps a hardware or software install or removal; W7 update [ check W7's update history ]; an update to your anti malware or other program?
    Which versions of FF, GC, Open?

    Which version of IE works?

    Have you tried FF's safe mode [ NOT the same as W7's safe mode ]?
    start > programs / all programs > mozilla FF > M FF . MFF [ safe mode ]?

    Have you tried it using W7's safe mode with networking [ DM w N ]? If you connect using Wi Fi, SM w N might not connect.

    RF123
     
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