BSOD when trying to Upload Documents or Read Dump Files

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BookNerdGirl

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Joined
Jan 20, 2013
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I'm hoping someone can help me with my problem. I have Windows 7 Home 64-bit. Whenever I try to upload a document (like an email attachment) I get the BSOD. It occurs when my document box pops up so I can select the document I want to attach. The box doesn't fully load - and BSOD. This occurs in email and other websites in Firefox, Chrome and Open... but not in IE for whatever reason. IE is ok. When troubleshooting, I attempted to read the dump files - but BSOD again. I do have the info when my computer reboots and I'm hoping someone can help me:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88007BBCC40
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
 
Joined
Aug 4, 2003
Messages
5,620
Hello BookNerdGirl and Welcome to TSG!

Please go to C:\Windows and copy the minidump folder to the desktop. Compress it and upload it here. Click Go Advanced and scroll down to Manage Attachments to do this.
 
Joined
Dec 28, 2004
Messages
8,256
b n g:
Yes, please provide the minidumps as .zip using Lance1's instructions.

When did the problem begin. Occasionally the exact date is helpful.
What changed? Perhaps a hardware or software install or removal; W7 update [ check W7's update history ]; an update to your anti malware or other program?
Which versions of FF, GC, Open?

Which version of IE works?

Have you tried FF's safe mode [ NOT the same as W7's safe mode ]?
start > programs / all programs > mozilla FF > M FF . MFF [ safe mode ]?

Have you tried it using W7's safe mode with networking [ DM w N ]? If you connect using Wi Fi, SM w N might not connect.

RF123
 
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