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BSOD win32k.sys

Discussion in 'Windows XP' started by Mart_UK, Oct 12, 2009.

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  1. Mart_UK

    Mart_UK Thread Starter

    Joined:
    May 8, 2008
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    I have just reinstalled XP 3 times now to rectify BSODs which display either:

    IRQL_EQUAL_OR_NOT_EQUAL (well something like that)
    PAGE_FAULT_IN_NON_PAGED_AREA
    and blank ones

    the first two sometimes display win32k.sys

    then after rebooting and sending the report to M$, firefox opens and says it's something to do with a driver.

    These BSODs happened after I bought a Sidewinder X3 mouse if that helps

    Thanks

    ~Mart_UK
     
  2. Mart_UK

    Mart_UK Thread Starter

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    Just got another BSOD

    MAXIMUM_WAIT_OBJECT_EXCEEDED

    STOP 0X0000000C (0X00000000 0X00000000 0X00000000 0X00000000)
     
  3. Mart_UK

    Mart_UK Thread Starter

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    Just uninstalled panda cloud antivirus and BSODs have seemed to have stopped. I shalll wait a few days to see if i get any more
     
  4. Mart_UK

    Mart_UK Thread Starter

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    new BSOD

    PAGE_FAULT_IN_NON_PAGED_AREA

    STOP: 0x00000050 (0XE40578F8, 0X00000001, 0X77002350, 0X00000001)

    ntfs.sys Address F7702330 base at F76C1000
     
  5. Mart_UK

    Mart_UK Thread Starter

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    Shameful self-bump..
     
  6. Mart_UK

    Mart_UK Thread Starter

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    May 8, 2008
    Messages:
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    new BSOD

    MAXIMUM_WAIT_OBJECTS_EXEEDED

    STOP: 0x0000000C (0x00000000, 0x00000000, 0x00000000, 0x00000000)
     
  7. Mart_UK

    Mart_UK Thread Starter

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    attached is my RSIT

    cheers
     

    Attached Files:

    • log.txt
      File size:
      45.6 KB
      Views:
      55
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I don't see any malware there, but the "NTFS" error is pointing to disk drive corruption or perhaps hardware cabling.

    You should backup all critical data and run chkdsk on the drive.

    http://support.microsoft.com/kb/315265

    The ram should also be tested as well.

    After chkdsk completes the log for it will be available in the Event Viewer (run: eventvwr.msc)) > Applications log > Winlogon entry. Double click that and use the double-paper copy icon to copy the log here.

    I can run a debugging utility on the dump files if you do this:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a non Microsoft driver causing the error, if one exists for it.

    If you do not see any minidumps, be sure you are not using any cache cleaner such as CCleaner. Also run sysdm.cpl and select Advanced > Startup and Recovery. Make sure "small memory dump" is the one chosen under "write debugging information" and the location should be %systemroot%\minidump
     
  9. Mart_UK

    Mart_UK Thread Starter

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    Here's all the info

    Code:
    Event Type:	Information
    Event Source:	Winlogon
    Event Category:	None
    Event ID:	1001
    Date:		15/10/2009
    Time:		20:13:41
    User:		N/A
    Computer:	MART-PC
    Description:
    Checking file system on C:
    The type of the file system is NTFS.
    
    A disk check has been scheduled.
    Windows will now check the disk.                         
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 1129 unused index entries from index $SII of file 0x9.
    Cleaning up 1129 unused index entries from index $SDH of file 0x9.
    Cleaning up 1129 unused security descriptors.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.
    
     160826683 KB total disk space.
      30488168 KB in 63690 files.
         23996 KB in 6563 indexes.
             0 KB in bad sectors.
        142343 KB in use by the system.
         65536 KB occupied by the log file.
     130172176 KB available on disk.
    
          4096 bytes in each allocation unit.
      40206670 total allocation units on disk.
      32543044 allocation units available on disk.
    
    Internal Info:
    30 14 01 00 77 12 01 00 ad a7 01 00 00 00 00 00  0...w...........
    44 04 00 00 01 00 00 00 fb 05 00 00 00 00 00 00  D...............
    8c e0 a9 02 00 00 00 00 8e 79 13 35 00 00 00 00  .........y.5....
    90 02 1f 08 00 00 00 00 aa 7c f2 60 03 00 00 00  .........|.`....
    9e 15 68 1f 06 00 00 00 40 31 9d d3 09 00 00 00  [email protected]
    99 9e 36 00 00 00 00 00 90 38 07 00 ca f8 00 00  ..6......8......
    00 00 00 00 00 a0 d9 44 07 00 00 00 a3 19 00 00  .......D........
    
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    
     

    Attached Files:

  10. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    The diskcheck looks ok, no serious problems there.

    The bugcheck "types" are all different, though win32k.sys -- a core system driver is usually named -- this can be caused by either hardware issues or driver conflicts. When hardware it is typically either bad ram or overheating.

    There is one common driver (BANTExt.sys) associated with Belarc Advisor in all the backtraces of these bugchecks and I would suspect that if the problem is a driver conflict >>


    INVALID_PROCESS_ATTACH_ATTEMPT (5)
    Arguments:
    Arg1: 865e6ab8
    Arg2: 85ead4e0
    Arg3: 00000028
    Arg4: 00000000

    Debugging Details:
    ------------------


    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0x5

    PROCESS_NAME: litestep.exe

    kd> kv (Display Stack Backtrace)
    *** WARNING: Unable to verify timestamp for nv4_disp.dll
    *** ERROR: Module load completed but symbols could not be loaded for nv4_disp.dll
    *** WARNING: Unable to verify timestamp for ATMFD.DLL
    *** ERROR: Module load completed but symbols could not be loaded for ATMFD.DLL
    *** WARNING: Unable to verify timestamp for ALCXWDM.SYS
    *** ERROR: Module load completed but symbols could not be loaded for ALCXWDM.SYS
    *** WARNING: Unable to verify timestamp for nv4_mini.sys
    *** ERROR: Module load completed but symbols could not be loaded for nv4_mini.sys
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for drmk.sys -
    *** WARNING: Unable to verify timestamp for BANTExt.sys
    *** ERROR: Module load completed but symbols could not be loaded for BANTExt.sys >>Driver used by Belarc Advisor to access your BIOS
     
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