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BSOD Windows 7

Discussion in 'Windows 7' started by harry_t, Feb 4, 2013.

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  1. harry_t

    harry_t Thread Starter

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    Have been having BSOD occurences lately. Emachines laptop, running windows 7 home premium. Read quite a few other threads and have tried some suggestions but have not found anything, and what I did find from blue screen viewer, do not know what it means. Ran Memtest, 6 passes, everything checked out. Western Digital harddrive, went to their website and ran diagnostics for my model, everything was good. Device Manager does not show any bad drivers. Downloaded Nirsoft blue screen viewer, hopefully attached the notepad file correctly with the minidumps. Thanks in advance for any help.
     

    Attached Files:

  2. rainforest123

    rainforest123

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    harry_t:
    Hello & Welcome to Tech Guy Forum.

    During which circumstances did the BSOD appear? What was the computer doing?

    When did the computer last work well? When did the problem begin? Sometimes the exact date is important.

    What changed; a hardware or software installation or removal; an update to W7 [ check your W7 update history ] or update to your anti malware or other antimalware program / programs ]; an update to Java or an Adobe program for example?

    Good job with the diags. For how long did you run MemTest? Please run W7's mem diag for 8 hrs or until an error has appeared.

    Is anything on your computer over clocked? If so, set it / them to NL clocking.

    Go to your favorite search engine & put the following into the search area:
    Bug Check String : "KMODE_EXCEPTION_NOT_HANDLED" Bug Check Code : 0x0000001e

    We need the original minidump file
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557408(v=vs.85).aspx
    Please copy the 3 most recent minidump files to a folder, ZIP it [ please no .rar or w7; just .zip ] & attach it.

    Pleaes download, install & run this forum's sys info tool.
    http://library.techguy.org/wiki/TSG_Valuable_links

    RF123
     
  3. rainforest123

    rainforest123

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    harry_t:
    I just realized that you have > 1 dump file.


    Bug Check String : BAD_POOL_HEADERBug Check Code : 0x00000019http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx
    Run chkdsk from the W7 repair environment or an elevated command prompt

    Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949(v=vs.85).aspx
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff560129(v=vs.85).aspx

    Did you run a quick HDD diag or a thorough HDD diag?


    Download your graphics card's latest drivers
    Download & install Guru3D's driver sweeper
    Control panel > programs & features
    Uninstall ONLY your graphics driver

    Boot to safe mode
    Run driver sweeper
    Install the new graphics drivers.
    Boot to normal mode

    RF123
     
  4. harry_t

    harry_t Thread Starter

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  5. rainforest123

    rainforest123

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    harry_t:
    W7 mem diag will run until [ in MY expeience ] the user terminates it. Please run it for 8 hrs.

    Please copy the 3 most recent minidump files to a folder, ZIP it [ please no .rar or w7; just .zip ] & attach it.

    Please boot your computer to safe mode with networking. If you use a wi fi connection, you may not be able to connect to the internet.
    Test

    RF123
     
  6. harry_t

    harry_t Thread Starter

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  7. harry_t

    harry_t Thread Starter

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    I thought I ran win7 mem diag, but it wanted to run on restart so I skipped it. Will run it tonight for as long as it wants. Hope I attached the .zip correctly. Thanks again.
     

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  8. rainforest123

    rainforest123

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    harry_t:
    thanks for the .zips. 1 of us will analyze them.

    Thanks for the update on W7's mem diag.
    Good idea. Sleep is important. :)

    I forgot that driver sweeper hacks Intel capabilities.
    FYI, it WILL remove ATI graphic drivers. :)

    Did you run a quick HDD diag or a thorough HDD diag?
    If only a quick, even it the quick came back normal, run the thorough, please.

    I will assume no over clocking.

    edit
    Also pending

    end edit


    You are welcome.

    RF123
     
  9. harry_t

    harry_t Thread Starter

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    I ran chkdsk again, no errors. I did run win7 mem diag for 5 full passes, almost 10 hours, no errors found. 10 min. after it was done checking, went online and it crashed (BSOD). Attached that .zip
     

    Attached Files:

  10. rainforest123

    rainforest123

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    harry_t:
    RATS!

    This dump references iexplore.exe; aka Internet Explorer
    Which version of IE are you using?
    Go to control panel > windows updates
    Please provide a screen shot of the properties for each IE related update since your computer began having problems.

    I'll do more research, later.

    RF123
     
  11. rainforest123

    rainforest123

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    harry_t:
    I'll research, later.
    Thanks for your patience.
    RF123

    notes from debugger

    BugCheck 19, {20, fffffa80019f6e10, fffffa80019f6f20, 4110004}

    GetPointerFromAddress: unable to read from fffff800030bf100
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

    Followup: MachineOwner
    ---------

    kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffffa80019f6e10, The pool entry we were looking for within the page.
    Arg3: fffffa80019f6f20, The next pool entry.
    Arg4: 0000000004110004, (reserved)

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x19_20

    POOL_ADDRESS: fffffa80019f6e10

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    RF123
     
  12. harry_t

    harry_t Thread Starter

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    Using IE9, version 9.0.8112.16421, update version 9.0.12(KB2761465), 256bit

    I attached three screenshots of the latest windows updates. It has been blue screening once in a while since Sept, and possibly before that, just ignored it then because it wasn't that frequent.

    From your last post. Under the Default Bucket ID, it said vista driver fault? Not sure what to do with that information. Even the info from the NirSoft Blue Screen Viewer, it gives you lots of information, but I am not sure how to interpret it (what action to take).
     
  13. harry_t

    harry_t Thread Starter

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    updates screenshots
     

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  14. rainforest123

    rainforest123

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  15. rainforest123

    rainforest123

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    W7 & Vista have many similarities, harry. Some WV drivers work quite well with W7. I've seen the item you noted, frequently. I haven't read that such a situation is causing problems.

    EXCELLENT that you read it. A lot of thread starters do not take the interest & involvement that you have taken.
    (y)

    RF123
     
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