BSOD Windows 7

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harry_t

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Feb 4, 2013
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Have been having BSOD occurences lately. Emachines laptop, running windows 7 home premium. Read quite a few other threads and have tried some suggestions but have not found anything, and what I did find from blue screen viewer, do not know what it means. Ran Memtest, 6 passes, everything checked out. Western Digital harddrive, went to their website and ran diagnostics for my model, everything was good. Device Manager does not show any bad drivers. Downloaded Nirsoft blue screen viewer, hopefully attached the notepad file correctly with the minidumps. Thanks in advance for any help.
 

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harry_t:
Hello & Welcome to Tech Guy Forum.

During which circumstances did the BSOD appear? What was the computer doing?

When did the computer last work well? When did the problem begin? Sometimes the exact date is important.

What changed; a hardware or software installation or removal; an update to W7 [ check your W7 update history ] or update to your anti malware or other antimalware program / programs ]; an update to Java or an Adobe program for example?

Good job with the diags. For how long did you run MemTest? Please run W7's mem diag for 8 hrs or until an error has appeared.

Is anything on your computer over clocked? If so, set it / them to NL clocking.

Go to your favorite search engine & put the following into the search area:
Bug Check String : "KMODE_EXCEPTION_NOT_HANDLED" Bug Check Code : 0x0000001e

We need the original minidump file
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557408(v=vs.85).aspx
Please copy the 3 most recent minidump files to a folder, ZIP it [ please no .rar or w7; just .zip ] & attach it.

Pleaes download, install & run this forum's sys info tool.
http://library.techguy.org/wiki/TSG_Valuable_links

RF123
 
Joined
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harry_t:
I just realized that you have > 1 dump file.


Bug Check String : BAD_POOL_HEADERBug Check Code : 0x00000019http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx
3.Check your hard disk for errors.
Run chkdsk from the W7 repair environment or an elevated command prompt

Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b
http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949(v=vs.85).aspx
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560129(v=vs.85).aspx
To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool
1.
Check the System Log in Event Viewer for error messages that might identify the device or driver that caused the error.

2.
Try disabling memory caching of the BIOS.

3.
Run the hardware diagnostics supplied by the system manufacturer, especially the memory scanner. For details on these procedures, see the owner's manual for your computer.

4.
Make sure the latest Service Pack is installed.

5.
If your system has small computer system interface (SCSI) adapters, contact the adapter manufacturer to obtain updated Windows drivers. Try disabling sync negotiation in the SCSI BIOS, checking the cabling and the SCSI IDs of each device, and confirming proper termination.

6.
For integrated device electronics (IDE) devices, define the onboard IDE port as Primary only. Also, check each IDE device for the proper master/subordinate/stand-alone setting. Try removing all IDE devices except for hard disks.

Did you run a quick HDD diag or a thorough HDD diag?


Download your graphics card's latest drivers
Download & install Guru3D's driver sweeper
Control panel > programs & features
Uninstall ONLY your graphics driver

Boot to safe mode
Run driver sweeper
Install the new graphics drivers.
Boot to normal mode

RF123
 

harry_t

Thread Starter
Joined
Feb 4, 2013
Messages
8
harry_t:
Hello & Welcome to Tech Guy Forum.
Thanks for quick response.

During which circumstances did the BSOD appear? What was the computer doing?

When did the computer last work well? When did the problem begin? Sometimes the exact date is important.

Computer still works well except for BSOD. Runs windows normally, browses etc.. Just crashes at random times. If I had to guess I would say it crashes more when on line, but that might not be true.

What changed; a hardware or software installation or removal; an update to W7 [ check your W7 update history ] or update to your anti malware or other antimalware program / programs ]; an update to Java or an Adobe program for example?
Checked updates, nothing recommended, most recent updates have been MS Security Essentials definitions. Jan 9 was last Security Update for Windows 7.

Good job with the diags. For how long did you run MemTest? Please run W7's mem diag for 8 hrs or until an error has appeared.
Ran MemTest for 6 passes (about 4 hours), no errors. W7's mem diag went very quickly and said no errors.

Is anything on your computer over clocked? If so, set it / them to NL clocking.
Not sure how to check overclocking, everything is set as it was new out of the box.

Go to your favorite search engine & put the following into the search area:
Bug Check String : "KMODE_EXCEPTION_NOT_HANDLED" Bug Check Code : 0x0000001e

We need the original minidump file
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557408(v=vs.85).aspx
Please copy the 3 most recent minidump files to a folder, ZIP it [ please no .rar or w7; just .zip ] & attach it.

Pleaes download, install & run this forum's sys info tool.Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) CPU 925 @ 2.30GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 1
RAM: 1912 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 5 Mb
Hard Drives: C: Total - 289782 MB, Free - 203142 MB;
Motherboard: eMachines, HM43-MV
Antivirus: Microsoft Security Essentials, Updated and Enabled
http://library.techguy.org/wiki/TSG_Valuable_links

RF123
 
Joined
Dec 28, 2004
Messages
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harry_t:
W7 mem diag will run until [ in MY expeience ] the user terminates it. Please run it for 8 hrs.

Please copy the 3 most recent minidump files to a folder, ZIP it [ please no .rar or w7; just .zip ] & attach it.

Please boot your computer to safe mode with networking. If you use a wi fi connection, you may not be able to connect to the internet.
Test

RF123
 

harry_t

Thread Starter
Joined
Feb 4, 2013
Messages
8
harry_t:
I just realized that you have > 1 dump file.


Bug Check String : BAD_POOL_HEADERBug Check Code : 0x00000019http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx

Run chkdsk from the W7 repair environment or an elevated command prompt
Ran chksdk two weeks ago, it took quite a while, but no errors. I will run it again tonight.

Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b
http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949(v=vs.85).aspx


Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560129(v=vs.85).aspx

Looked at the system event log and there were 56,000 entries. Tried to decifer the errors, Under Source, DistributedCOM seemed most prevelant event id 10016. There were also some Disk event 11, under source also. What should I be looking for in there? DistributedCOM error looked to be closest time wise to the crashes. Will disable BIOS caching.



Did you run a quick HDD diag or a thorough HDD diag?


Download your graphics card's latest drivers
Download & install Guru3D's driver sweeper
Control panel > programs & features
Uninstall ONLY your graphics driver

Boot to safe mode
Run driver sweeper
Install the new graphics drivers.
Boot to normal mode
Started to run Guru 3D but noticed only supports NVIDIA graphics. Went to Intel and downloaded a newer driver, installed it and computer said the current driver is best for your system (or something like that). Thought of System Restore, but it only gives me option for restore points from two weeks ago, not really sure why. BSOD has been happening well before that. From Blue Screen Viewer under Crash Address they all are the same ntoskrnl.exe+7efc0

Anything else I can post to help you further? Thanks again.

RF123
 

harry_t

Thread Starter
Joined
Feb 4, 2013
Messages
8
harry_t:
W7 mem diag will run until [ in MY expeience ] the user terminates it. Please run it for 8 hrs.

Please copy the 3 most recent minidump files to a folder, ZIP it [ please no .rar or w7; just .zip ] & attach it.

Please boot your computer to safe mode with networking. If you use a wi fi connection, you may not be able to connect to the internet.
Test

RF123
I thought I ran win7 mem diag, but it wanted to run on restart so I skipped it. Will run it tonight for as long as it wants. Hope I attached the .zip correctly. Thanks again.
 

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harry_t:
thanks for the .zips. 1 of us will analyze them.

Thanks for the update on W7's mem diag.
Good idea. Sleep is important. :)

I forgot that driver sweeper hacks Intel capabilities.
FYI, it WILL remove ATI graphic drivers. :)

Did you run a quick HDD diag or a thorough HDD diag?
If only a quick, even it the quick came back normal, run the thorough, please.

Is anything on your computer over clocked? If so, set it / them to NL clocking.
Not sure how to check overclocking, everything is set as it was new out of the box.
I will assume no over clocking.

edit
Also pending

Please boot your computer to safe mode with networking. If you use a wi fi connection, you may not be able to connect to the internet.
Test
end edit


You are welcome.

RF123
 

harry_t

Thread Starter
Joined
Feb 4, 2013
Messages
8
harry_t:
thanks for the .zips. 1 of us will analyze them.

Thanks for the update on W7's mem diag.
Good idea. Sleep is important. :)

I forgot that driver sweeper hacks Intel capabilities.
FYI, it WILL remove ATI graphic drivers. :)

Did you run a quick HDD diag or a thorough HDD diag?
If only a quick, even it the quick came back normal, run the thorough, please.


I will assume no over clocking.

edit
Also pending



end edit


You are welcome.

RF123
I ran chkdsk again, no errors. I did run win7 mem diag for 5 full passes, almost 10 hours, no errors found. 10 min. after it was done checking, went online and it crashed (BSOD). Attached that .zip
 

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harry_t:
RATS!

This dump references iexplore.exe; aka Internet Explorer
Which version of IE are you using?
Go to control panel > windows updates
Please provide a screen shot of the properties for each IE related update since your computer began having problems.

I'll do more research, later.

RF123
 
Joined
Dec 28, 2004
Messages
8,256
harry_t:
I'll research, later.
Thanks for your patience.
RF123

notes from debugger

BugCheck 19, {20, fffffa80019f6e10, fffffa80019f6f20, 4110004}

GetPointerFromAddress: unable to read from fffff800030bf100
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa80019f6e10, The pool entry we were looking for within the page.
Arg3: fffffa80019f6f20, The next pool entry.
Arg4: 0000000004110004, (reserved)

Debugging Details:
------------------


BUGCHECK_STR: 0x19_20

POOL_ADDRESS: fffffa80019f6e10

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

RF123
 

harry_t

Thread Starter
Joined
Feb 4, 2013
Messages
8
Using IE9, version 9.0.8112.16421, update version 9.0.12(KB2761465), 256bit

I attached three screenshots of the latest windows updates. It has been blue screening once in a while since Sept, and possibly before that, just ignored it then because it wasn't that frequent.

From your last post. Under the Default Bucket ID, it said vista driver fault? Not sure what to do with that information. Even the info from the NirSoft Blue Screen Viewer, it gives you lots of information, but I am not sure how to interpret it (what action to take).
 
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W7 & Vista have many similarities, harry. Some WV drivers work quite well with W7. I've seen the item you noted, frequently. I haven't read that such a situation is causing problems.

EXCELLENT that you read it. A lot of thread starters do not take the interest & involvement that you have taken.
(y)

RF123
 
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