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BSOD windows xp sp3 on samsung laptop

Discussion in 'Windows XP' started by vikrant1982, Oct 22, 2011.

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  1. vikrant1982

    vikrant1982 Thread Starter

    Joined:
    Feb 16, 2011
    Messages:
    22
    Hi, i have a samsung laptop running windows xp sp3 and i have been encountering occasional BSODs while shutting down the pc. I went through some posts on internet and then ran "verifier.exe" through run option in windows to verify all non microsoft drivers. Below are the minidumps captured through bluescreen. The first one is a conflict caught by verifier, the remaining two are the errors i got while shutdown.


    ==================================================
    Dump File : Mini102311-01.dmp
    Crash Time : 10/23/2011 12:05:09 AM
    Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
    Bug Check Code : 0x000000c4
    Parameter 1 : 0x0000003c
    Parameter 2 : 0x00030048
    Parameter 3 : 0x00000000
    Parameter 4 : 0x00000000
    Caused By Driver : aswSnx.SYS
    Caused By Address : aswSnx.SYS+36e76
    File Description : avast! Virtualization Driver
    Product Name : avast! Antivirus System
    Company : AVAST Software
    File Version : 6.0.1289.0
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+22f43
    Stack Address 1 : ntoskrnl.exe+18379c
    Stack Address 2 : aswSnx.SYS+36e76
    Stack Address 3 : aswSnx.SYS+37837
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini102311-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 106,496
    ==================================================



    ==================================================
    Dump File : Mini102111-01.dmp
    Crash Time : 10/21/2011 4:20:16 PM
    Bug Check String : MULTIPLE_IRP_COMPLETE_REQUESTS
    Bug Check Code : 0x00000044
    Parameter 1 : 0x88af8bf8
    Parameter 2 : 0x00001bc0
    Parameter 3 : 0x00000000
    Parameter 4 : 0x00000000
    Caused By Driver : usbhub.sys
    Caused By Address : usbhub.sys+63fd
    File Description : Default Hub Driver for USB
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.5512 (xpsp.080413-2108)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+22f43
    Stack Address 1 : ntoskrnl.exe+184d4
    Stack Address 2 : usbhub.sys+63fd
    Stack Address 3 : usbhub.sys+6948
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini102111-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 106,496
    ==================================================


    ==================================================
    Dump File : Mini101011-01.dmp
    Crash Time : 10/10/2011 5:06:30 PM
    Bug Check String : MULTIPLE_IRP_COMPLETE_REQUESTS
    Bug Check Code : 0x00000044
    Parameter 1 : 0x8872fe00
    Parameter 2 : 0x00001bc0
    Parameter 3 : 0x00000000
    Parameter 4 : 0x00000000
    Caused By Driver : usbhub.sys
    Caused By Address : usbhub.sys+63fd
    File Description : Default Hub Driver for USB
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.5512 (xpsp.080413-2108)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+22f43
    Stack Address 1 : ntoskrnl.exe+184d4
    Stack Address 2 : usbhub.sys+63fd
    Stack Address 3 : usbhub.sys+6948
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini101011-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 106,496
    ==================================================


    This has been disturbing me since this is my office laptop. My drivers are all up to date as per samsung's website.

    Someone please help...............
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,545
    The first one as you know - is related to Avast.
    I'd try an un-install and then a re-install.
    What do you have connected to the USB ports on the Pc?
     
  3. vikrant1982

    vikrant1982 Thread Starter

    Joined:
    Feb 16, 2011
    Messages:
    22
    I had bsods for avast earlier so i have already reinstalled it a couple of days back, after that i never had bsods for it but when i ran driver verifier yesterday, it showed an avast conflict which i captured from mini dump, as such avast isn't throwing any bsods now.

    The other thing thats in my usb port all the time is my logitech mouse due to which i think i am getting usbhub.sys bsods. I have never installed any drivers for my mouse. Do you think i should give it a shot? What about avast, if the system shows it has a conflict, could it be causing trouble?

    I really don't want to uninstall avast, i am in favour of free antivirus and i think so far avast has been the best possible solution for it.

    I know you might suggestd something like avira, but it has pathetic automatic updates, panda cloud uses internet for scans and here in india we have super slow internet connections, i could think about avg free 2012 which has some nice reviews but isn't really at par with avast.

    One more thing, i also have malware bytes free and super antispyware free installed in my system for on demand scans and since they are free versions, they do not have real time protection enabled. I don't think they could be causing problems, what do you think?
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,545
    You may need reinstall the USB driver.
    Check Device Manager.
    Click Start button>run>type
    devmgmt.msc

    Check for any yellow exclamation marks.
    A driver may need updating.

    ''verifier.exe' I have never found that to be very accurate and may be misleading.
    Avast - I use that too and have never had any problems with it.
    MalwareBytes and SuperAntiSpyware - unlikely to be causing the problem.
     
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