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BSOD wins32k.sys

Discussion in 'Windows XP' started by HollyG, Feb 13, 2013.

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  1. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    Don't know what this means or why it happened.
    Wins XP SP3
    Address also BF812501
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,662
    Hi, either post the Minidump files.
    Look in c:\windows\minidump
    ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To.
    Then select Compressed (zipped) Folder.
    Windows will compress the file and then save the new zipped file in the same location.

    Or download BlueScreenView
    http://www.nirsoft.net/utils/blue_screen_view.html
    Download link at the bottom of the page.

    Download > Install.
    Once it has scanned > Click on Edit > Select All > File > Save Selected Item
    It will open in Notepad - or save to Notepad > Copy > Paste.
    Then Post the last 5 minidump files

    Check this link first
     
  3. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    Yeah I have my computer to save minidump files but it never seems to work.
    ==================================================
    Dump File : Mini021313-01.dmp
    Crash Time : 2/13/2013 10:01:04 PM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0xbf812501
    Parameter 3 : 0xb332033c
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+12501
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.6334 (xpsp_sp3_gdr.130104-0421)
    Processor : 32-bit
    Crash Address : win32k.sys+12501
    Stack Address 1 : win32k.sys+118ca
    Stack Address 2 : win32k.sys+13021
    Stack Address 3 : win32k.sys+c6b7
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini021313-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 98,304
    ==================================================
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
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    Caused By Driver : win32k.sys - is not telling us much.
    Also where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
    When are you getting the Blue Screen at start up - playing games etc?

    First check Device Manager
    Click Start button >run > type
    devmgmt.msc

    Click the + sign to expand all entries.
    Check for any yellow exclamation marks.
    If a driver need updating - always go to the manufacturers website for any needed drivers.
    -------
    download SINO by Artellos.

    • Save SINO to your desktop and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
    • Then please check the following checkboxes:
      Code:
      Event Log
      
    • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
    • A notepad window will pop up. Please copy all of the content into your next reply.
    Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.
    ------
    Check and post
    TSG System Information Utility - found here.
    http://library.techguy.org/wiki/TSG_Valuable_links
     
  5. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    Okay this is a problem I've been having lately and I posted in the Internet forum earlier. I couldn't get on my school website or Blackboard for several hours and I get this message, see below. I could get on every other site, but not the ones I needed the most. Now this is happening with the link you gave me. When I encountered that problem initially I also tried it with my cell's wifi and I couldn't get on the sites, and then when I tried it with my carrier it worked. So then I figured it had to do with my router. So I reset it and had to go in and enter the password again and all that, then it was fine. However the next day it started happening again and then it worked again. And now I can't get to the Artellos website either through IE or Google Chrome. I don't want to have to keep resetting my router. Does it have to do with Verizon Fios? Is it something they can fix?

    This webpage is not available
    The connection to artellos.com was interrupted.
    Here are some suggestions:
    Reload this webpage later.
    Check your Internet connection. Restart any router, modem, or other network devices you may be using.
    Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
    If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.
     
  6. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    Of course now it works again...

    System Investigator by Olrik
    Log Created On: 0136_15-02-2013
    SINO Version: 3.1.0.0

    Total RAM: 3070 MB | Free RAM: 2466 MB | Pagefile Size: 5979 MB
    C: | 59066 MB out of 147283 MB Free | Local Fixed Disk
    D: | None | CD-ROM Disc
    E: | 0 MB out of 7568 MB Free | CD-ROM Disc
    F: | 3211 MB out of 3816 MB Free | Removable Disk
    G: | None | Removable Disk

    <<<< Last 5 Application Errors or Warnings >>>>

    Computer Name: MAIN | ID: 1000 | Source: Application Error | Type: Error | Date: 15-2-13 1:22:19 | Log: Application
    Message: Faulting application dvdfab.exe, version 8.1.6.6, faulting module dvdfab.exe, version 8.1.6.6, fault address 0x002b53b2.


    Computer Name: MAIN | ID: 1000 | Source: Application Error | Type: Error | Date: 15-2-13 1:19:4 | Log: Application
    Message: Faulting application dvdfab.exe, version 8.1.6.6, faulting module dvdfab.exe, version 8.1.6.6, fault address 0x002b53b2.


    Computer Name: MAIN | ID: 2001 | Source: Microsoft Office 14 | Type: Error | Date: 15-2-13 1:4:51 | Log: Application
    Message: Microsoft Word: Rejected Safe Mode action : Word experienced a serious problem with the 'microsoftworks wordaddin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?.


    Computer Name: MAIN | ID: 1103 | Source: .NET Runtime Optimization Service | Type: Error | Date: 14-2-13 18:51:41 | Log: Application
    Message: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown



    Computer Name: MAIN | ID: 1020 | Source: ASP.NET 2.0.50727.0 | Type: Warning | Date: 14-2-13 2:40:39 | Log: Application
    Message: Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.


    <<<< Last 5 System Errors or Warnings >>>>

    Computer Name: MAIN | ID: 7026 | Source: Service Control Manager | Type: Error | Date: 14-2-13 18:51:12 | Log: System
    Message: The following boot-start or system-start driver(s) failed to load:

    Lbd


    Computer Name: MAIN | ID: 7000 | Source: Service Control Manager | Type: Error | Date: 14-2-13 18:49:46 | Log: System
    Message: The AVG Network Redirector service failed to start due to the following error:

    %%2


    Computer Name: MAIN | ID: 7000 | Source: Service Control Manager | Type: Error | Date: 14-2-13 18:49:46 | Log: System
    Message: The StarOpen service failed to start due to the following error:

    %%2


    Computer Name: MAIN | ID: 7026 | Source: Service Control Manager | Type: Error | Date: 13-2-13 22:3:45 | Log: System
    Message: The following boot-start or system-start driver(s) failed to load:

    Lbd


    Computer Name: MAIN | ID: 7000 | Source: Service Control Manager | Type: Error | Date: 13-2-13 22:3:44 | Log: System
    Message: The IHA_MessageCenter service failed to start due to the following error:

    %%1053


    <<<< Special Events >>>>

    There were no special events found



    ------ End of File ------
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,662
    When are you getting the Blue Screen - does your Pc start up Ok and then boot to the desktop?
    The errors and warning above may indicate a problem or it records what in effect, passes by in a second and then all is Ok.
    dvdfab.exe for instance relates copying software.
    DVDFab.exe Windows process - What is it?
    http://www.file.net/process/dvdfab.exe.html

    Any exclamation marks in Device Manager?
    Check and post
    TSG System Information Utility - found here.
    http://library.techguy.org/wiki/TSG_Valuable_links
    --------
    Download Security Check by screen317
    http://screen317.spywareinfoforum.org/
    Save it to your Desktop.

    Double click the install icon.
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad - and will save a log called checkup.txt.
    Post the result of the scan here.
    --------
    Some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.
     
  8. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    I used DVD Fab after the BSOD, it's a copying software
    I had Google and IE open, and I clicked on link to look at something else and then the blue screen came up.
    There were no exclamation points in device manager.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
    Processor Count: 2
    RAM: 3070 Mb
    Graphics Card: RADEON X300 SE 128MB HyperMemory, 128 Mb
    Hard Drives: C: Total - 147283 MB, Free - 59727 MB;
    Motherboard: Dell Inc., 0RD203
    Antivirus: 7.5.552, Updated: No, On-Demand Scanner: Disabled
     
  9. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    Results of screen317's Security Check version 0.99.57
    Windows XP Service Pack 3 x86
    Internet Explorer 8
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    7.5.552
    avast! Antivirus
    Antivirus out of date! (On Access scanning disabled!)
    `````````Anti-malware/Other Utilities Check:`````````
    Out of date HijackThis installed!
    SpywareBlaster 4.2
    SUPERAntiSpyware Free Edition
    Malwarebytes Anti-Malware version 1.70.0.1100
    HijackThis 1.99.1
    CCleaner
    Java 7 Update 13
    Java version out of Date!
    Adobe Flash Player 10 Flash Player out of Date!
    Adobe Reader 9
    Adobe Reader XI
    Google Chrome 24.0.1312.56
    Google Chrome 24.0.1312.57
    ````````Process Check: objlist.exe by Laurent````````
    Alwil Software Avast5 AvastSvc.exe
    Alwil Software Avast5 avastUI.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:: 22% Defragment your hard drive soon! (Do NOT defrag if SSD!)
    ````````````````````End of Log``````````````````````
     
  10. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,662
    Run a Mem Test.
    http://www.memtest86.com/download.html

    Download the ISO file from one of the links above to your desktop.
    Then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.
    -----
    You can also run the Mem test from a USB stick
    http://www.memtest.org/#downiso
    Scroll down to Download (Pre-built & ISOs)
    Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

    Download to your desktop - unzip it there.
    Put the USB stick into your Pc USB slot.
    Click on the Install icon on your desktop - it will then have a box appear asking you to name the USB drive letter.
    Put the drive letter in the box and click on install.

    But first check that you are using the correct drive letter.
    With the USB stick in the USB slot of your PC - right click My Computer > click on Open.
    Your USB stick will be listed with the drive letter.

    How to Test your RAM
    http://www.bleepingcomputer.com/forums/topic207910.html
    Check for Overheating.
    http://www.cpuid.com/softwares/hwmonitor.html
    http://www.piriform.com/speccy
     
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