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BSOD Wireless issue

Discussion in 'Windows 7' started by Gandc, Mar 28, 2012.

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  1. Gandc

    Gandc Thread Starter

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    I have wireless at my new job. It is a "guest" link. I know that I have been given the corrct secutrity key for access; others are using it. However my Toshiba, running windows 7 displays a quick BSOD which includes this sentence: Driver_IRQL_NOT_LESS_OR_EQUAL, and references this information:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: FFFFF6FC40049000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002AAC982
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\032712-53555-01.dmp
    C:\Users\Greg\AppData\Local\Temp\WER-125814-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt

    What do I need to do to stop my system from crashing and connect with my work wireless like everyone else? Thank you.
     
  2. Mark1956

    Mark1956 Malware Specialist

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    May 7, 2011
    Messages:
    14,142
    Check the drivers for your wireless card to make sure they are up to date.

    Do you only get this BSOD when trying to connect to your work WiFi or does it happen at any other time?
     
  3. Gandc

    Gandc Thread Starter

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    Only at my work, and it seems I am the only one (speaking up, anyway) that is having the problem. I have wireless at home, and I have not yet had an issue at any other public hotspot. How should I check and what drivers should I check? By the way thank you for responding.
     
  4. Mark1956

    Mark1956 Malware Specialist

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    Ok, now I know that the problem is isolated to one hotspot I need to see the minidump file so I can get a closer look at what the cause may be.

    Post a few if the system has saved them.

    First locate your minidump files, they are usually found by clicking on your C: drive, in Windows Explorer, then click on Windows to view the contents. NOTE: If your operating system is installed under a different drive letter then look there. They are stored in a folder called minidump. The files will have a .dmp extension.
    Zip up at least 6 of the most recent files into one zip folder and save on your desktop (if there are less then just zip up what you have).

    NOTE To zip up a file in Windows (all versions). Right-click the file or folder, click on Send To, and then click Compressed (zipped) Folder and save it to your desktop.
    Open Windows Explorer, click on Desktop in the left column so you can see the zip file. In the left column click on C: > Windows > Minidump and then drag & drop any additional .dmp files into the zip folder.



    • Below the Message Box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a new window opens.
    • Click on the Browse button, find the zip folder you made earlier and doubleclick on it.
    • Now click on the Upload button. Wait for the Upload to complete, it will appear just below the Browse box.
    • When done, click on the Close this window button at the bottom of the page.
    • Enter your message-text in the message box, then click on Submit Message/Reply.
     
  5. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,586
    Is the network at work using a different encryption than what you encounter at home and the other hot spots you use?

    For the wireless driver get it from the laptop manufacturer's site if the adapter is integrated; else get it from the card manufacturer's site.
     
  6. Gandc

    Gandc Thread Starter

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    Mar 28, 2012
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    OK, give that a try. There is a folder INSIDE the ZIP folder which has the .dmp files
     

    Attached Files:

  7. Mark1956

    Mark1956 Malware Specialist

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    I've looked at the minidump and the problem appears to be related to an unknown driver rt18192ce.sys

    Have you got any Hotspot software installed?

    Use Windows Explorer to navigate to Windows\System32\drivers\rt18192ce.sys and rename it by changing .sys to .old. Then try the connection again, if it still BSOD's send me the minidump.

    I would also recommend you turn on Windows Update and get your system up to date, you do not have SP1 installed.
     
  8. marbski

    marbski

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    Messages:
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    just reinstall the driver for your wifi ....
     
  9. Gandc

    Gandc Thread Starter

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    Messages:
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    Hello, Mark1956. I did as you suggested, and when my computer restared, and the change took effect, my system could not detect any wireless connections available, though there most certainly are. It acted as if the ONLY was it could connect was via a cable or DSL I followed some troubleshooting prompts and received this message:
    "The wireless network adapter is experienceing problems".
    I un-renamed the rt18192ce.sys driver and my system once again could detect wireless. I tried once more at my work after I un-renamed the rt18192ce.sys driver, and once again my system had BSOD. When I got home there was no problem connecting again. On my lunch break at McDonald's there was no problem connecting. I have sent you the dumps again with the one from this afternoon added. What next, boss? Thnx 4 hlpn!
     

    Attached Files:

  10. Mark1956

    Mark1956 Malware Specialist

    Joined:
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    That has proved that the unknown driver rt18192ce.sys is for your wireless card.

    The new minidump shows that driver is still causing the BSOD.

    I would now download the latest driver for the wireless card, uninstall the existing driver and then install the new one before rebooting.

    Please also turn on Windows Update and get your system up SP1, SP1 contains security and system patches and are important to have.

    Then try the problem wireless network again and let me know what happens.
     
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