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BSOD with Cycling's Max 7 Software (win32k.sys error?)

Discussion in 'Windows 8' started by rusky23, Mar 4, 2015.

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  1. rusky23

    rusky23 Thread Starter

    Joined:
    Mar 4, 2015
    Messages:
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    Hello, I have done some searching already, but BSOD's are pretty general and I couldn't find what my problem could be. I'm using a pretty new Asus ROG G750JS laptop bought from Costco last September. I haven't had any viruses or any notable problems. I am studying Software Engineering and want to use Max for a project. I downloaded the demo and opened it fine, starting on the tutorials. However, the next time I tried opening Max, my computer got a BSOD while Max was starting up. I wasn't sure what the problem was until I tried opening Max multiple other times. Every time since, my computer crashed. The error is a System Service Exception in relation to win32k.sys. I did update my Nvidia graphics card around the time of the crashes. I also tried uninstalling Max and reinstalling through the installer I still had saved in my downloads.



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 12170 Mb
    Graphics Card: Intel(R) HD Graphics 4600, -1984 Mb
    Hard Drives: A: Total - 715274 MB, Free - 313253 MB; C: Total - 591383 MB, Free - 359550 MB; D: Total - 102399 MB, Free - 31880 MB;
    Motherboard: ASUSTeK COMPUTER INC., G750JS
    Antivirus: Windows Defender, Disabled
     
  2. Tabvla

    Tabvla

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    Hello Rusky, welcome to the TSG Forums.... :D

    Can you please open Event Viewer and try to determine if any "Events" were reported by Windows at the time of BSOD.

    T.
     
  3. rusky23

    rusky23 Thread Starter

    Joined:
    Mar 4, 2015
    Messages:
    2
    Sorry about the late reply, I have been busy. I tried opening Max 7 again to reproduce the problem, but this time it actually worked. So for now, I can't say what the issue was. Though I think I remember this being affiliated with the crashes:

    Faulting application name: UMonit64.exe, version: 13.0.0.0, time stamp: 0x52007056
    Faulting module name: ustor.dll, version: 6.3.9600.17630, time stamp: 0x54b0d74f
     
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