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Bsod

Discussion in 'Windows 7' started by wandarzimm, Jul 17, 2012.

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  1. wandarzimm

    wandarzimm Thread Starter

    Joined:
    Jul 9, 2012
    Messages:
    3
    I don't really know how to use forums, etc. I googled BSOD problems and found this organization and a man named TheShooter93 asked someone else with a similiar problem to turn off the auto restart and then to write down what the Blue Screen says. I did that and when i went back to that conversation it is closed and I can't reply.

    I have had the computer into the shop 3 or 4 times. it has a new hard drive. DELL Inspiron 1720 about 5 years old. thank you in advance for any help you can give me.


    here is info I copied down for July 9 and today, July 17
    July 9, 2012
    Win32k.sys – Address 9AFE4E42 base at 9AFA0000 Date Stamp 4fb1abcc

    Technical info
    Stop: 0x0000008E,0xC0000005, 0x9AFE4E42, 0xBA029A2C. 0x00000000

    Then I restarted and it ran CHKDSK

    As much as I could write down:
    Stage 1 186112 file records processed
    No bad files

    Stage 2 2252276 index entries processed
    3 unindexed files scanned
    3 unindexed files recovered

    Stage 3
    186112 file SDS/DIDS



    Today July 17, 2012
    STOP: 0x00000024 (0x001904FB, 0x8D30B980, 0x8d30B560, 0x82B2F87B

    Physical memory dumped to disk: 100

    **************************** here is months of history.
    i don't have a job, am on disability. i have spent hundreds of dollars at a computer repair place. I am home bound and my computer is pretty much only access to outside world....
    any and all assistance would be very appreciated; thank you!. I have been trying to work on this for so long, and still it happens......I think BSOD is really a sign of pending death of my computer.

    Scroll down


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 80DAAB81
    BCP3: B9AE9A30
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\030612-26769-01.dmp
    C:\Users\Wanda Zimmerman\AppData\Local\Temp\WER-76892-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    April 19, 2012
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9ABA4E54
    BCP3: D75CBBEC
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\041912-55973-01.dmp
    C:\Users\Wanda Zimmerman\AppData\Local\Temp\WER-107562-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Files that help describe the problem:
    C:\Users\Wanda Zimmerman\AppData\Local\Temp\WER8239.tmp.WERInternalMetadata.xml
    C:\Windows\MEMORY.DMP

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    4/25/12
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: B9B7F774
    BCP3: B9B7F6E0
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\042512-47954-01.dmp
    C:\Users\Wanda Zimmerman\AppData\Local\Temp\WER-103413-0.sysdata.xml

    May 1, 2012

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1a
    BCP1: 00005001
    BCP2: C0802000
    BCP3: 00000000
    BCP4: C0600009
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\050112-33836-01.dmp
    C:\Users\Wanda Zimmerman\AppData\Local\Temp\WER-64568-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    May 4, 2012 6:55pm
    Came home
    Plugged it in
    Installed office
    Asked it to make google homepage
    BSOD.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c2
    BCP1: 00000007
    BCP2: 0000109B
    BCP3: 00000000
    BCP4: 8E479008
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\050412-50559-01.dmp
    C:\Users\Wanda Zimmerman\AppData\Local\Temp\WER-66440-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    May 8, 2012

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: D636C510
    BCP2: 9282EF20
    BCP3: 00000000
    BCP4: 0000000D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\050812-32183-01.dmp
    C:\Users\Wanda Zimmerman\AppData\Local\Temp\WER-66222-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    5/25/2012
    Nothing to copy
    A few weks ago I got new power supply, new mouse, and removed dead battery, nw power strip. This happened in bedroom with old, fancy power strip. Thought it was fixed. Nope.

    6/25/2012
    Had computer turned off. Turned on and wasn’t watching it. Glanced up to BSOD and then it went to that B&W screen where it said something and gone wrong Yadda Yadda. I started it normally

    7/2/2012
    I was in the middle of working on an excel spread sheet and BSOD happened. Was aboel to read a little bit” verify you have enough disc space, I do, and then check with manufacturer for new Bios updates.
     
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  3. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,787
    Hi and welcome.
    Either post the Minidump files.
    Look in c:\windows\minidump
    ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To.
    Then select Compressed (zipped) Folder.
    Windows will compress the file and then save the new zipped file in the same location.

    Or download BlueScreenView
    http://www.nirsoft.net/utils/blue_screen_view.html
    Download link at the bottom of the page.

    Download > install.
    Once it has scanned > Click on Edit > Select All > File > Save Selected Item
    It will open in Notepad - or save to Notepad > Copy > Paste and Post the last 5 minidump files from the scan.
     
  4. wandarzimm

    wandarzimm Thread Starter

    Joined:
    Jul 9, 2012
    Messages:
    3
    hi,winzip doesn't work for me anymore. when ever i try to use it it asks for money so I can't use it.
    is there a free zip utility?
     
  5. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,787
  6. wandarzimm

    wandarzimm Thread Starter

    Joined:
    Jul 9, 2012
    Messages:
    3
    thank you for helping me so much so far! i knew I had WinZip and just finally found registration information to get it going again. (i didn't know you sent me the 2nd email re: that other way to zip things)
    I am administrator on my computer. I am only person who uses this computer. permissions appears to say I have access to minidump folder. it won't give me access. I don't know what to do about that.

    I did download the other program you suggested. BlueScreenView and am attaching that file, I hope it contains as much information as the minidump ones that I can't seem to get to.

    well, I am pasting the files here, since I am unable to attach a file to this message. really, I am not usually this incompetent.
    ==================================================
    Dump File : 081312-24258-01.dmp
    Crash Time : 8/13/2012 7:35:35 AM
    Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
    Bug Check Code : 0x0000007f
    Parameter 1 : 0x0000000d
    Parameter 2 : 0x00000000
    Parameter 3 : 0x00000000
    Parameter 4 : 0x00000000
    Caused By Driver : CI.dll
    Caused By Address : CI.dll+3600a
    File Description : Code Integrity Module
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+41d9b
    Stack Address 1 : CI.dll+3600a
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\081312-24258-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,672
    ==================================================
    ==================================================
    Dump File : 071712-23493-01.dmp
    Crash Time : 7/17/2012 8:08:40 AM
    Bug Check String : NTFS_FILE_SYSTEM
    Bug Check Code : 0x00000024
    Parameter 1 : 0x001904fb
    Parameter 2 : 0x8d30b980
    Parameter 3 : 0x8d30b560
    Parameter 4 : 0x82b2f87b
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+1a9af
    File Description : NT File System Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+dee9c
    Stack Address 1 : Ntfs.sys+1a9af
    Stack Address 2 : Ntfs.sys+af443
    Stack Address 3 : ntkrnlpa.exe+7da6b
    Computer Name :
    Full Path : C:\Windows\Minidump\071712-23493-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,720
    ==================================================
    ==================================================
    Dump File : 070912-44647-01.dmp
    Crash Time : 7/9/2012 10:35:02 AM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x9afe4e42
    Parameter 3 : 0xba029a2c
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+44e42
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : win32k.sys+44e42
    Stack Address 1 : win32k.sys+cbb3e
    Stack Address 2 : win32k.sys+b6106
    Stack Address 3 : win32k.sys+d1d85
    Computer Name :
    Full Path : C:\Windows\Minidump\070912-44647-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,720
    ==================================================
    ==================================================
    Dump File : 070212-52119-01.dmp
    Crash Time : 7/2/2012 8:13:23 AM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x822146a3
    Parameter 3 : 0xae4aafac
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+c46a3
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : win32k.sys+c46a3
    Stack Address 1 : win32k.sys+d2b9c
    Stack Address 2 : win32k.sys+d9ecd
    Stack Address 3 : cdd.dll+14d52
    Computer Name :
    Full Path : C:\Windows\Minidump\070212-52119-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,720
    ==================================================
    ==================================================
    Dump File : 062512-21528-01.dmp
    Crash Time : 6/25/2012 10:22:59 AM
    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019
    Parameter 1 : 0x00000003
    Parameter 2 : 0xb5fcf1f8
    Parameter 3 : 0xb5fcf1f8
    Parameter 4 : 0x00000000
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+121996
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+121996
    Stack Address 1 : ntkrnlpa.exe+12135f
    Stack Address 2 : ntkrnlpa.exe+222939
    Stack Address 3 : ntkrnlpa.exe+2226de
    Computer Name :
    Full Path : C:\Windows\Minidump\062512-21528-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 145,720
    ==================================================
     
  7. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,787
    Caused By Driver : CI.dll
    Caused By Driver : Ntfs.sys
    Caused By Driver : win32k.sys

    Some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.

    But where the blue screen error is reported, is not necessarily where it first started and may not be the cause.

    Check Device manager - a driver may need updating.
    Click the + sign against all entries to expand what is listed.
    Look for exclamtion marks.
    How to access Device Manager.
    http://www.computerhope.com/issues/ch000833.htm

    Run SFC /SCANNOW
    http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

    Run a Mem Test.
    http://www.memtest86.com/download.html
    http://oca.microsoft.com/en/windiag.asp

    Download the ISO file from one of the links above to your desktop.
    Then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    -----
    You can also run the Mem test from a USB stick
    http://www.memtest.org/#downiso
    Scroll down to [Download (Pre-built & ISOs]
    Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

    Check and post
    TSG System Information Utility - found here.
    http://library.techguy.org/wiki/TSG_Valuable_links
     
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