BSOD

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mkdsk

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I am getting the "blue screen of death". How do I fix that? It is on Windows 10.
 

Paul23

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What is the error code on the Blue screen? You can find by clicking the start button, click the control panel(or type it in the box and hit enter) , click on "performance and maintenance" , click on "administative tools" , click on "computer management" , find "event viewer" and click it. Post the error code here on the forum.
 

mkdsk

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I clicked event viewer but where do I find the error code?
 

Paul23

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Sure. Just left click on "file Explorer" . Right click on "This PC' . Left click "Advanced system settings" . Left click the "Advanced" tab. Left click the "settings" button under startup and recovery. Uncheck the box "Automatically Restart" under system failure and left click "OK" . Now your PC will not restart on a blue screen and you will have time to write the code down.
 

mkdsk

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I am at the desk top. The blue screen doesn't happen right when I power up the computer, it happens when I go to play an online game like Mine Craft. How do I find the code that you need after I click on event viewer?
 

Paul23

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Ok. This can be a few things. BCD is corrupted, file system is corrupted or a faulty HDD cable. Do you have a Windows 10 disk or usb with Windows 10 on it? Or if you know how to get to command prompt from bootup, type this command:
bootrec.exe (if booted up to the desktop...type Command Prompt in the search box (don't hit enter) right click on the blue area above that pops up that says "Command Prompt" click "run as administrator") then type the command : bootrec.exe

Oops just read the post you posted before this last one. If this is happening when you are online and booted up then the info I got from that code is that it is most likely a faulty hard drive sata cable. If you have another one, replace it. If not, unplug both ends and re-plug it. If you have any canned air, it would be smart to blow out the sata port on the motherboard and also the sata port on the back of the hard drive before pluggin it back in.
 
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mkdsk

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I don't have Windows 10 disk or usb with Windows 10 on it. Are you a tech on this site?
 

Paul23

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Type CMD in the search box (don't hit enter) ...right click on the blue area that pops up above that says "Command Prompt". Select "run as administrator" . Click "OK" on the box that pops up. Type "bootrec.exe" without the quotes (hit enter)
 

Paul23

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On the unplugging and re-pluggin the sata cables on the hard drive and motherboard...
This video should help you figure it out. You don't need to unplug the power connectors. The sata cable is the smaller one. Make sure to re-plug it in the same spot it was before (on the motherboard there will be a few sata connectors...so keep track of which one it is in and put it back in the same place) Make sure the computer is totally off and unplugged. Push the power button on the computer to drain any excess power. Touch the case before reaching inside to ground yourself. Static electricity can cause problems in the computer. If you don't feel you can do this, let a certified PC technician do it for you.
 
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mkdsk

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So unplugging the sata cable and re plugging it in will stop a blue screen?
 
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