1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

BSODs and Crashing Programs

Discussion in 'Windows 7' started by Doku, Jul 14, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. Doku

    Doku Thread Starter

    Joined:
    Nov 16, 2006
    Messages:
    18
    I recently bought a new PC and did a fresh installation of Windows 7 but I've been experiencing BSODs at least twice an hour. On top of that, many programs are crashing unexpectedly including my faithful Firefox which crashed twice as attempted to post this thread an now I'm posting it using my eee PC.:(

    Specs:
    Processor: Intel Quad Core 2
    Motherboard: Asus P5P43TD
    RAM: 2x G Skill 2 GB
    Graphics Card: ATI HD5830
    OS: Windows 7 - 64 bit Home Premium

    I tried obvious solutions such as reinstalling and updating Windows and updating my drivers but none of that solved the problem.
     

    Attached Files:

  2. Jonathan_King

    Jonathan_King

    Joined:
    May 30, 2010
    Messages:
    245
    Please enable driver verifier. See this link for instructions: http://www.techsupportforum.com/mic...t/473665-driver-verifier-windows-7-vista.html

    ...Summary of the Dumps:
    Code:
    [font=lucida console]
    BugCheck 3B, {c0000005, fffff96000186676, fffff88006185170, 0}
    Probably caused by : win32k.sys ( win32k!hbmSelectBitmap+14e )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    BugCheck 3B, {c0000005, fffff80002bcb97c, fffff88008243070, 0}
    Probably caused by : ntkrnlmp.exe ( nt!ObDereferenceSecurityDescriptor+20 )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    BugCheck 24, {1904fb, fffff8800878c6d8, fffff8800878bf40, fffff880012afc50}
    Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+227 )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    BugCheck 19, {3, fffff880059d7ee0, fffef880059d7ee0, fffff880059d7ee0}
    Probably caused by : Pool_Corruption ( nt!ExFreePool+536 )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    BugCheck 19, {3, fffff8a008d9f820, fffef8a008d9f820, fffff8a008d9f820}
    Probably caused by : Pool_Corruption ( nt!ExFreePool+75b )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    [/font]
     
  3. Doku

    Doku Thread Starter

    Joined:
    Nov 16, 2006
    Messages:
    18
    Got it.

    I followed the steps described in the link and got a BSOD so it's a third party driver problem, right?
     

    Attached Files:

  4. Jonathan_King

    Jonathan_King

    Joined:
    May 30, 2010
    Messages:
    245
    These dumps are unusual, outside of my experience. I am going on my own suggestions from here on out.

    I see something interesting in your dumps:
    Code:
    exfat.SYS    Mon Jul 13 19:23:29 2009 
    .Do you have any exfat formatted drives?

    Here is something else that makes the dump interesting:
    Code:
    BugCheck 24, {1904fb, fffff8800878c6d8, fffff8800878bf40, fffff880012afc50}
    Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+227 )
    Driver Verifier didn't flag any third-party drivers:
    Code:
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Wed Jul 14 15:12:03.277 2010 (UTC - 4:00)
    System Uptime: 0 days 0:01:12.744
    BugCheck 3B, {c0000005, fffff960001b3a60, fffff88006feab60, 0}
    Probably caused by : win32k.sys ( win32k!memmove+250 )
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  explorer.exe
    That makes it seem like either a hardware problem, or hardware-controller problem. The exfat in your dump almost confirms that in my mind.

    If you have any exfat formatted drives, could you backup your data and format them with NTFS or FAT32 instead?

    ...Summary of the Dumps:
    Code:
    [FONT=lucida console]
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Tue Jul  6 08:06:02.225 2010 (UTC - 4:00)
    System Uptime: 0 days 0:10:37.051
    BugCheck 19, {3, fffff880059d7ee0, fffef880059d7ee0, fffff880059d7ee0}
    Probably caused by : Pool_Corruption ( nt!ExFreePool+536 )
    BUGCHECK_STR:  0x19_3
    PROCESS_NAME:  explorer.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Wed Jul 14 15:12:03.277 2010 (UTC - 4:00)
    System Uptime: 0 days 0:01:12.744
    BugCheck 3B, {c0000005, fffff960001b3a60, fffff88006feab60, 0}
    Probably caused by : win32k.sys ( win32k!memmove+250 )
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  explorer.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Wed Jul 14 11:06:12.765 2010 (UTC - 4:00)
    System Uptime: 0 days 1:08:42.216
    BugCheck 19, {3, fffff8a008d9f820, fffef8a008d9f820, fffff8a008d9f820}
    Probably caused by : Pool_Corruption ( nt!ExFreePool+75b )
    BUGCHECK_STR:  0x19_3
    PROCESS_NAME:  csrss.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Fri Jul  9 18:14:14.917 2010 (UTC - 4:00)
    System Uptime: 0 days 3:11:30.743
    BugCheck 3B, {c0000005, fffff96000186676, fffff88006185170, 0}
    Probably caused by : win32k.sys ( win32k!hbmSelectBitmap+14e )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  firefox.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Tue Jul  6 08:29:59.216 2010 (UTC - 4:00)
    System Uptime: 0 days 0:23:27.042
    BugCheck 3B, {c0000005, fffff80002bcb97c, fffff88008243070, 0}
    Probably caused by : ntkrnlmp.exe ( nt!ObDereferenceSecurityDescriptor+20 )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Tue Jul  6 08:32:23.568 2010 (UTC - 4:00)
    System Uptime: 0 days 0:01:26.020
    BugCheck 24, {1904fb, fffff8800878c6d8, fffff8800878bf40, fffff880012afc50}
    Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+227 )
    PROCESS_NAME:  svchost.exe
    BUGCHECK_STR:  0x24
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
      
      
     
    [/FONT]
     
  5. Doku

    Doku Thread Starter

    Joined:
    Nov 16, 2006
    Messages:
    18
    Thanks for the advice Johnathan. I have changed the format of my secondary hard disk from exFAT to NTFS and I will see if that solved the problem. :)

    In the mean time I hope someone will figure out the "strangeness" behind the minidumps.
     
  6. Jonathan_King

    Jonathan_King

    Joined:
    May 30, 2010
    Messages:
    245
    Good, I'm very glad to hear that you had an exfat formatted drive. If you didn't, I would be a little nervous!
     
  7. Doku

    Doku Thread Starter

    Joined:
    Nov 16, 2006
    Messages:
    18
    Posting to confirm that the problem still exists as I have experienced five BSODs in the past thirty minutes. :-/
     
  8. Jonathan_King

    Jonathan_King

    Joined:
    May 30, 2010
    Messages:
    245
    Please upload the new dmps.
     
  9. Doku

    Doku Thread Starter

    Joined:
    Nov 16, 2006
    Messages:
    18
    I'm attaching the four most recent dumps (where's the fifth?), they were all similar from what I was able to see.

    I'm not good at troubleshooting Windows but all four dumps referred to a "asIO.sys" and after a little research I figured out it was an Asus-related application so I removed all of the Asus applications.

    I haven't experienced any BSODs since that. Is it possible that Asus' applications were the cause of the past BSODs?
     

    Attached Files:

  10. Jonathan_King

    Jonathan_King

    Joined:
    May 30, 2010
    Messages:
    245
    I haven't looked at the dumps, but I know the 2007 version of AsIO.sys causes BSODs. It can be updated by installing that latest PC Probe utility.

    I'd say cross your fingers and hope the BSODs are over. If they return, upload the new dumps.
     
  11. Doku

    Doku Thread Starter

    Joined:
    Nov 16, 2006
    Messages:
    18
    Well, I haven't experienced any BSODs since yesterday which is a huge improvement considering what I've been through.

    Thank you for you support Jonathan.

    Mods, please close this thread. Hopefully my problem is gone for good.
     
  12. Jonathan_King

    Jonathan_King

    Joined:
    May 30, 2010
    Messages:
    245
    Thanks for the report. I hope they're gone for good as well!

    Don't hesitate to post back if you need more help.
     
  13. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - BSODs Crashing Programs
  1. specialdelivery
    Replies:
    11
    Views:
    370
  2. Yukondon
    Replies:
    2
    Views:
    150
  3. kevhatch
    Replies:
    85
    Views:
    1,657
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/935666

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice