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BSODs galore

Discussion in 'Windows 7' started by greggo72, Aug 4, 2012.

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  1. greggo72

    greggo72 Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    4
    Hi guys,

    I've seen a few posts on these forums regarding similar error messages to mine. I have sporadic BSODs from windows, often while playing WoW but occasionally when browsing or even idle. They seem to happen most often when the computer room gets hot. I have used CPUID Hardware monitor and never see any of the temps go above 75.

    The most common error messages are IRQL_NOT_LESS_OR_EQUAL and DRIVER_IRQL_NOT_LESS_OR_EQUAL. I have also seen KMODE_EXCEPTION_NOT_HANDLED, MEMORY_MANAGEMENT and others.

    Please let me know what other information I can provide.

    Cheers,
    Greg

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: AMD Athlon(tm) II X4 630 Processor, AMD64 Family 16 Model 5 Stepping 2
    Processor Count: 4
    RAM: 4095 Mb
    Graphics Card: ATI Radeon HD 4600 Series, 512 Mb
    Hard Drives: C: Total - 476837 MB, Free - 124947 MB;
    Motherboard: ASUSTeK Computer INC., M4A78 PLUS
    Antivirus: avast! Antivirus, Updated and Enabled
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,057
    Hi and welcome.
    Some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.

    Download BlueScreenView
    http://www.nirsoft.net/utils/blue_screen_view.html
    Download link at the bottom of the page.

    Download > install.
    Once it has scanned > Click on Edit > Select All > File > Save Selected Item
    It will open in Notepad - or save to Notepad > Copy > Paste and then Post the last 5 minidump files
     
  3. greggo72

    greggo72 Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    4
    Hi, thanks for the response!

    ==================================================
    Dump File : 080312-20904-01.dmp
    Crash Time : 03/08/2012 11:33:08 PM
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00041790
    Parameter 2 : fffffa80`00fc3390
    Parameter 3 : 00000000`0000ffff
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\080312-20904-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 275,704
    ==================================================

    ==================================================
    Dump File : 073012-36254-01.dmp
    Crash Time : 30/07/2012 6:40:26 PM
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff880`0412a54a
    Caused By Driver : afd.sys
    Caused By Address : afd.sys+4654a
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\073012-36254-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 275,760
    ==================================================

    ==================================================
    Dump File : 073012-15007-01.dmp
    Crash Time : 30/07/2012 6:33:56 PM
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : 00000000`05000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff880`042a02a0
    Caused By Driver : afd.sys
    Caused By Address : afd.sys+622a0
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\073012-15007-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 275,760
    ==================================================

    ==================================================
    Dump File : 072012-23337-01.dmp
    Crash Time : 20/07/2012 10:20:53 AM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : fffff800`0003de87
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff800`02ec2ea6
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\072012-23337-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 275,704
    ==================================================

    ==================================================
    Dump File : 072012-19827-01.dmp
    Crash Time : 20/07/2012 6:59:45 AM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : fffff880`0396e0e0
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`02e903e6
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\072012-19827-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 275,704
    ==================================================
     
  4. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,057
    MEMORY_MANAGEMENT
    Caused By Driver : afd.sys
    Caused By Driver : ntoskrnl.exe - a generic error and not telling us much.

    First run a Mem Test.
    http://www.memtest86.com/download.html
    http://oca.microsoft.com/en/windiag.asp

    Download the ISO file from one of the links above to your desktop.
    Then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    -----
    You can also run the Mem test from a USB stick
    http://www.memtest.org/#downiso
    Scroll down to [Download (Pre-built & ISOs]
    Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

    -----

    Caused By Driver : afd.sys
    The afd.sys is usually Network related.

    Check Device Manager - drivers may need updating.
    Click the + sign against all entries to expand what is listed.
    Look for exclamtion marks against all entries including Network Adapter
    How to access Device Manager.
    http://www.computerhope.com/issues/ch000833.htm
     
  5. greggo72

    greggo72 Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    4
    Sorry for the wait, I was finally able to run memtest86 on both sticks of ram. One finished 16 passes without an error, while the other encountered a single error. I take it I should no longer use the latter? If I get more RAM, does it have to be the same make/model to operate without further problems?

    Thanks,
    Greg
     
  6. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,057
    Run the scan at Crucial - this will tell you what type of Ram is installed.
    You can then buy the needed Ram stick, from your local Pc shop.

    Crucial scan.
    http://www.crucial.com/uk/systemscanner/index.aspx

    Did you check Device Manager - you may need to update some drivers?
     
  7. greggo72

    greggo72 Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    4
    There was nothing flagged in device manager, is there any other way to check, as I don't believe I've updated most drivers since getting the machine (other than the video card)
     
  8. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,057
    It is best to only update drivers if they are needed - never use an online driver scan or download a driver update program.
    They often find old, outdated drivers.
     
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