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BSODs getting more rgular

Discussion in 'Hardware' started by sternkanz, May 17, 2018.

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  1. sternkanz

    sternkanz Thread Starter

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    I have a self-built PC which recently has started getting bluescreen errors. It seems as though it happens most regularly during high-CPU usage (I use VLC Streamer to stream movies from my PC to my iPad. During conversion seems to be the most frequeny bluescreen failures).

    SysInfo:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 16325 Mb
    Graphics Card: NVIDIA GeForce GTX 980, -1 Mb
    Hard Drives: C: 118 GB (21 GB Free); D: 931 GB (153 GB Free); E: 2794 GB (95 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., Z97-DELUXE
    Antivirus: Avira Antivirus, Enabled and Updated

    I've never knowingly overclocked any part of my PC. I bought and built it about 3-4 years ago. Any advise greatly appreciated!
     
  2. sternkanz

    sternkanz Thread Starter

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    If this helps, I get following in Event Viewer - System:
    Error > EventLog > 6008 > None
    The previous system shutdown at 3:05:20 PM on ‎5/‎16/‎2018 was unexpected.

    Critical > Kernel-Power > 41 > (63)
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Error > BugCheck > 1001 > None
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffdd03d2d18028, 0x00000000be000000, 0x0000000000800400). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: ad8246b8-a49a-46d3-ad64-034fa107c37d.
     
  3. 123Zbyniek

    123Zbyniek

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  4. sternkanz

    sternkanz Thread Starter

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    Thanks for replying. However, I don’t use Avast, and I started getting these crashes before 1803.

    Regarding the HDD size there are no installed applications on E:, only storage files. D: is Game files (but plenty free). C: is OS and other applications but is 21GB really low? It seems plenty to me.
     
  5. crjdriver

    crjdriver Moderator

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    Since you have an asus board, go to the support page for your motherboard. Download and install the utility dual intelligent processors 5. Once installed, post the following data; cpu temp, system temp, 12V, 5V, and 3.3V values. Do this twice; once under a normal load and once while running a stress test ie prime95, OCCT, IBT or whatever stress test you want. Be sure and let the test run for at least 2min to stabilize temps and voltages. Here is a link to the support page for your board;
    https://www.asus.com/us/Motherboards/Z97DELUXE/overview/
    BTW I agree you need more room on the system drive; either move some stuff OR get a larger drive.
     
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  6. 123Zbyniek

    123Zbyniek

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  7. crjdriver

    crjdriver Moderator

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    Do understand that checking temps/voltages is only the first step. There is more troubleshooting to do IF your temps/voltages are within limits. You have to start somewhere and that is one of the easiest things to check.
     
  8. sternkanz

    sternkanz Thread Starter

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    Thanks for helping me look into this guys.
    I free up some space on C: to a total of 29GB free space now.

    Stats below:
    Stats under no usage:
    CPU Temp: 34
    Motherboard: 28
    12V: 12.096
    5V: 5.120
    3.3V: 3.360

    Stats after 5 minutes of Prime95:
    CPU Temp: 88
    Motherboard: 28
    12V: 12.096
    5V: 5.080
    3.3V: 3.328

    N.B.: In the application I did not run a 5-way optimization or change any settings, should I have? Also it showed CPU Speed at +15% in the TPU section. I'm guessing this is some kind of built-in overclocking as I don't recall ever setting any.
     
  9. crjdriver

    crjdriver Moderator

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    You have your answer; that is WAY too hot. While you may have other problems, you need to fix the overheating problem first.
     
  10. sternkanz

    sternkanz Thread Starter

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    What would be the best way to get this down? Re-apply thermal paste? The system is probably about 3 or 4 years old at this point. Or is there software that can throttle CPU speed for me to keep it below a certain temperature?
     
  11. crjdriver

    crjdriver Moderator

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    First and foremost, open the case and give it a good cleaning with a can of air. Once that is done, you can pull the hsf off; clean ALL parts with 99% or 91% alcohol, apply new thermal compound IAW [in accordance with] the compound mfg's instructions. Reinstall the cooler or hsf. Check that ALL fans are in fact working. Once complete, test your temps with a stress test program and see if they are any better.

    Note for an intel type cooler, I always recommend pulling the motherboard out of the case. This is for two reasons;
    1 With the board out of the case, you can inspect the back of the board to be sure ALL four pushpins are fully seated
    2 If done with the board in the case, you have to push quite hard to seat the pushpins. I am fearful of cracking a solder trace or cracking the board PCB. With the board out of the case, you can support the back of the board with your hand while pushing down on the pins
     
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