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Solved BSODs in win 8.1 (64bit)

Discussion in 'Windows 8' started by kiwilion, Mar 30, 2018.

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  1. kiwilion

    kiwilion Thread Starter

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    thanks, will get back to you. clean booting did not work unfortunately
     
  2. kiwilion

    kiwilion Thread Starter

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    HI,
    SOrry, but what do i do when i open the links near the top half of your post...namely NTIOLib_X64.sys and http://event.msi.com/vga/afterburner/download.htm ??

    both links just divert me to msi websites. what do i do when i get to the respective sites?

    also, how do i do the following step? is it through control panel?:
    "Analysis reveals that they are scattered throughout the filesystem by the installed MSI command utilities. For now I suggest uninstalling them all."
     
  3. dckeks

    dckeks

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    No problem see below for more information and let me know if any questions.

    Is this your computer? If not, please provide make and model
    PE70 Prestige (GTX 950M)

    This is saying that it is known BSOD issue with MSI Live Update 5, MSI Super Charger & MSI Smart Utilities and they recommend completely uninstall all of these. Yes, they can be uninstalled through the Control Panel. I also recommend using RevoUninstaller to get rid of all leftovers

    It looks like there is an update to these as well so if you use any of these utilities then you can try updating. However, I would wait until we have finished troubleshooting your issues first.
    https://www.msi.com/page/live-update-5-manual

    Also your average temperature readings of 89C are pretty high. I don't know if you are comfortable opening it up and cleaning it and possibly adding new thermopaste but that would probably be a good idea.

    Here is some more information on your processor and temperatures:
    http://www.cpu-world.com/CPUs/Core_...7-740QM BY80607005259AA (BX80607I7740QM).html

    https://www.pugetsystems.com/blog/2009/02/26/intel-core-i7-temperatures/
     
  4. dckeks

    dckeks

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    BSOD Analysis:

    AVG drivers are causing errors - Uninstall as shown in Step 2 above.
     
  5. kiwilion

    kiwilion Thread Starter

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    HI, regarding uninstalling the MSI components you said. the only MSI entries in control panel--> list of programs to uninstall, are the below entries:

    MSI remind manager
    MSI social media collection
    Nahimic for MSI

    do u want me to uninstall all of these instead?

    by the way, PC model is MSI GE72 2QC apache (Nvidia gtx960M)
     
  6. dckeks

    dckeks

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    Okay, Your processes show SUPER CHARGER Service by MSI. See if you can find anyway to uninstall this. It could also be a setting in the bios.

    Only uninstall these if not using. Do not uninstall Nahimic for MSI. This is for your audio.

    Go to Command Prompt and run the following command
    wmic /output:"%userprofile%\desktop\software.txt" product get Name, Version
    Upload the software.txt file created on your Desktop
     
  7. dckeks

    dckeks

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  8. kiwilion

    kiwilion Thread Starter

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    Hi,
    the following command on command prompt wont work:
    "%userprofile%\desktop\tasklistsvc.txt"

    it gives this error: is not recognized as an internal or external command, operable program or batch file.
     
  9. kiwilion

    kiwilion Thread Starter

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    HI,
    the file from process explorer did not save as SystemIdleProcess.txt...instead, its default name was hardware interrupts nad DCPs.txt...so i saved it as such

    i have uninstalled those MSI components also as i dont need them at the moment.

    i get a new message in windows now , within seconds after start up (firefox and vlc are essentially the only programs running ). it says:
    "host process for windows services has stopped working"
    and the option is only to click close program..but then again BSOD occurs with critical process died error.
    so i keep this message box minimized so i can carry on with my work. if i close ,blue screen again
     

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    Last edited: Apr 18, 2018
  10. dckeks

    dckeks

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    Did you make sure you uninstalled AVG with the Removal tool I supplied in a earlier post? It is best to run from Safe mode?

    Try the following
    wmic startup get caption,command > "%userprofile%\desktop\StartupApps.txt

    This is fine. Did you run this will you are receiving the "host process for windows services has stopped working" error. If not rerun Process Explorer

     
  11. kiwilion

    kiwilion Thread Starter

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    Hey,
    yes i ran it before the "host process for windows..." error.
    today that error did not appear.

    yes AVG removed completely

    see attached startupapps.txt and software.txt files.

    also, uninstalled super charger (msi) via control panel.
     

    Attached Files:

    Last edited: Apr 18, 2018
  12. kiwilion

    kiwilion Thread Starter

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    something called dragon gaming center by MSI appears in system tray. do i need to uninstall this? im not using it at the moment
     
  13. dckeks

    dckeks

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    I recommend uninstalling as many programs that you do not use as possible.

    I see the following programs that are concerning in your startup list. Are you familiar with any of them. My research shows one to be a keylogger and the other a P2p file sharing application. I highly recommend uninstalling any of these types of programs listed below. Uninstall using one of the following utilities for best results: RevoUninstall, Geek Uninstaller.

    1. Ares, a peer-to-peer file sharing application
    http://www.systemlookup.com/Startup/840-ares_exe.html
    2. Keylogger Remote
    https://covert-pro.com/portfolio-view/covert-vs-keylogger-remote/

    It is highly recommended that you remove any P2P programs from computer. Installation of malicious code such as spyware, adware, viruses, trojan horses, or worms are often included into these files. Most of these programs and sites offer ads that contain malicious code that can install all of these types of malware as well. Ports can also be opened allowing other attacks or even taking control of your computer. You are also risking unauthorized people access to your financial, personal and sensitive data. Most of the files shared through these sites and applications may include pirated software, copyrighted material, or pornography and could be susceptible to Prosecution. The best way to eliminate all of these risks is to avoid using P2P programs and sites.

    I have described all the dangers and risks involved in using these type or programs and sites. Ultimately it is your decision as to whether or not you remove them. However, they must Not be be used until your computer is clean and safe and I can no longer offer support until then.
     
  14. kiwilion

    kiwilion Thread Starter

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    yes i am aware of these programs.
    i never imagined solving a known BSOD error would be this intrusive haha...anyway, you know best.

    i cannot find where the ardamax keylogger is...windows search did not give results. how do i find it?
     
    Last edited: Apr 19, 2018
  15. kiwilion

    kiwilion Thread Starter

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    hey,
    just letting you know that i havent had any BSODS in last 3-4 days.
     
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