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BSODs when watching videos

Discussion in 'Hardware' started by artox, Feb 6, 2018.

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  1. artox

    artox Thread Starter

    Joined:
    Jan 5, 2018
    Messages:
    15
    Hey,

    I get either an unexpected store exception BSOD or a critical processes have died BSOD almost every day. These errors only occur when I'm watching videos on youtube or downloaded movies. I can play games (e.g. Rocket League, Subnautica) completely fine without error. My computer does not seem to crash at any other time except during these videos. Google wasn't very helpful so I've come here to the experts :) Any help is appreciated, thanks.

    My PC details are:
    XPS 15 9550
    Intel(R) Core (TM) I7-6700HQ CPU @ 2.60 GHz
    16GB RAM
    64-bit operating system
    GEFORCE NVIDIA 960M GPU
     
  2. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    4,064
    First Name:
    Darrin
    Please perform the steps below.

    http://filehippo.com/download_speccy

    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to our servers
    3 Paste the link to your next Reply
     
  3. artox

    artox Thread Starter

    Joined:
    Jan 5, 2018
    Messages:
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  4. dckeks

    dckeks

    Joined:
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    Messages:
    4,064
    First Name:
    Darrin
    I don’t see any issues with speccy. Please perform these next steps.

    Step 1.
    Download Process Explorer
    https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

    1. Save it to your desktop then run it. Right Click and Select Run As Administrator
    2. Select View Menu Click Select Columns
    3. In the Select Columns Window Check Verified Signer and Click OK
    4. Select Options Menu and Check Verify Image Signatures
    5. Double Click o the CPU Column to sort by highest CPU usage.
    (System Idle Process should be at the top once sorted properly)
    6. Wait approximately a minute
    7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
    8. Upload the file to your Reply

    Step 2.
    Please download and Run the Event Viewer Tool by Vino Rosso
    http://images.malwareremoval.com/vino/VEW.exe

    1. Right click on Vew.exe program and select Run as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    Select:
    * Error
    * Warning
    Choose the Number of events as follows:
    Click on umber of events
    Type 20 in the box (1 to 20)
    Click the Run button (Notepad will open the log)
    upload files to next reply
    Rename to SystemLog.txt or it will be overwritten

    Run these steps again Except at step 3.
    Select Application
    Rename log file to ApplicationLog.txt
    Upload or Paste to next reply

    Next Steps if Needed

    Why So Slow:
    Download the free home edition
    http://www.resplendence.com/download/WhySoSlowSetup.exe

    1. Save to your desktop
    2. Right Click and Select Run As Administrator
    3. Click the Analyze button at bottom of screen
    4. Select the Analyze at Top of screen
    5. After running the report
    6. Safe the Report to known location
    7. Rename the Report file to either .txt or compress it to zip file and Upload to reply

    Step 3.
    Navigate to C:\Windows\Minidump and drag the contents to your desktop. If the minidump folder is not there or empty there may be a larger DMP file located at C:\WINDOWS called MEMORY.DMP which we can also use. If you have minidumps use them FIRST, and only upload the full dump file (MEMORY.DMP) if there are no minidumps. The full memory.dmp is quite large so it is best to use file sharing such as dropbox, Google drive, etc and post the link.
     
  5. artox

    artox Thread Starter

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    Attached
     

    Attached Files:

  6. dckeks

    dckeks

    Joined:
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    First Name:
    Darrin
    Next steps
    Step 1.
    Click on Start menu
    Type in cmd
    Right click on cmd in list and select run as administrator
    Copy and Paste the commands into the command console
    1. sfc /scannow
    2. dism /online /cleanup-image /restorehealth

    When these have completed.
    Right click on the top bar command window
    Left click on Edit then Select All
    Right click on the top bar again
    Left click on edit then copy
    paste into your reply

    Step 2.
    See the link below as possible fixes for the following errors:
    The speed of processor x in group 0 is being limited by system firmware

    https://www.wintips.org/fix-speed-o...imited-by-system-firmware-event-id-37-solved/

    Step 3.
    Navigate to C:\Windows\Minidump and drag the contents to your desktop. If the minidump folder is not there or empty there may be a larger DMP file located at C:\WINDOWS called MEMORY.DMP which we can also use. If you have minidumps use them FIRST, and only upload the full dump file (MEMORY.DMP) if there are no minidumps. The full memory.dmp is quite large so it is best to use file sharing such as dropbox, Google drive, etc and post the link
     
  7. artox

    artox Thread Starter

    Joined:
    Jan 5, 2018
    Messages:
    15
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    Image Version: 10.0.16299.214
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    I did step 2, could this alone fix the issue?

    On step 3, Minidump is empty and there isn't a MEMORY.DMP file in C:\WINDOWS.
     
  8. dckeks

    dckeks

    Joined:
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    First Name:
    Darrin
    Okay, I am not sure if step 2 will fix your issue or not. Do you have ccleaner or anything that might be deleting your minidump file?

    Please follow the steps in link to create a minidump file and upload when available.
    https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html

    It would be a good idea to follow these next steps:

    Stress Test Your CPU - Prime 95
    https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html
    Record maximum temperatures and duration of testing.
    Best to test > 3 hrs and abort testing as needed for freezing, temperature changes, etc
    Please use the Microsoft snipping tool to post images to your reply

    Stress Test GPU - FurMark
    https://www.tenforums.com/tutorials/13081-furmark-gpu-stress-test.html
    Make note of the importance of temperature monitoring and aborting the test in the GPU link
    Test for approx 1 hour
    Please use the Microsoft snipping tool to post images to your reply
     
  9. artox

    artox Thread Starter

    Joined:
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    Messages:
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    I created the minidump file, so now I have to wait until the next BSOD for information to gather in it?
    Prime 95 completed 25 tests in 3 hrs 9 minutes and the cpu cores hovered between 80-high 80s degrees Celsius for the duration, Furmark ran for 68 minutes, FPS 15-19 avg of 17, GPU was 93 degrees for the whole thing. Apologies for lack of pics but I'm not sure what I was supposed to take pictures of.
     
  10. artox

    artox Thread Starter

    Joined:
    Jan 5, 2018
    Messages:
    15
    My PC got a BSOD again, I restarted and the minidump file is still empty. I'm thinking maybe this is because I have to manually hold the off button when it is on the blue screen, as it is stuck on 0% and saying it is collecting error data forever. When I turn it back on it then says windows has failed to boot up, and I have to restart again, where it then works. There was also a really strange noise, like the whirring of something within the machine but I'm not sure what since I don't have a disk drive.
     
  11. dckeks

    dckeks

    Joined:
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    4,064
    First Name:
    Darrin
    If minidumps are still not being created check the following:
    • Page file must be on the same drive as your operating system
    • Page file base allocation size must be greater than installed physical RAM
    • Windows Error Reporting (WER) system service should be set to MANUAL
    • Set page file to system managed on the OS drive
    • Set system crash/recovery options to "kernel memory dump"
    • User account control must be running.
    • Sometimes SSD drives with older firmware (update firmware)
    • Cleaner applications like Ccleaner delete these files
     
  12. artox

    artox Thread Starter

    Joined:
    Jan 5, 2018
    Messages:
    15
    I don't have a cleaner application, will try the other stuff. I've found some TMP files in a file called LiveKernelReports - could this be what we're looking for?
     
  13. dckeks

    dckeks

    Joined:
    Oct 7, 2017
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    First Name:
    Darrin
    Strange. No it should be located where I mentioned.
     
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