1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

BSoDs

Discussion in 'Windows 10' started by levannak, Oct 27, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. levannak

    levannak Thread Starter

    Joined:
    Dec 8, 2008
    Messages:
    20
    Hi,
    Current system:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 3967 Mb
    Graphics Card: Intel(R) HD Graphics, 2047 Mb
    Hard Drives: C: 917 GB (655 GB Free); D: 931 GB (416 GB Free); G: 931 GB (219 GB Free);
    Motherboard: Dell Inc., 0XR1GT
    Antivirus: Windows Defender, Enabled and Updated


    Windows has been BSOD crashing about 3 times in the last two weeks. The messages I get are "windows.com /stopcode" & "Unexpected kernel mode trap".

    Current problems with Firefox may or may not be connected. FF (tabs or the app itself) used to crash two or three times a day. I've reinstalled FF and then refreshed FF, which eased the problem - I now get around three or four crashes a week.

    SFC /scannow came back clean as did virus scans.

    Any thoughts on identifying the cause of the problems would be much appreciated.

    Tom
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,821
    Try whocrashed. It can decipher blue screen problems and point you in a direction to look
     
  3. levannak

    levannak Thread Starter

    Joined:
    Dec 8, 2008
    Messages:
    20
    Lunarlander - thank you for your reply. I've installed and ran whocrashed. It identified 8 crashes. One pointed to Comodo Backup driver, the rest of the BSoDs had "Possibly this problem is caused by another driver that cannot be identified at this time."

    I've uninstalled Comodo Backup. Hopefully this will cure the problem. I will keep checking.
     
  4. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    If you get more BSOD's then run the following tool.

    Please Download and Run the enclosed Log Collector Tool below as follows:

    Save log collector v2-betaXX.zip (XX=latest Version) to Desktop
    Right click on log collector v2-beta1X.zip in the Downloads folder and select Extract all. This will create a log collector v2-beta1X folder.
    Open the log collector v2-beta1X folder and double click on the log-collector shortcut.
    A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
    Once the process is Finished, Press enter to close it.
    (Note the Output location as that is where the zip file is located that you need to upload to the forum.)
    Upload the .Zip file to your Reply
     

    Attached Files:

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - BSoDs
  1. carlosrd88
    Replies:
    93
    Views:
    2,499
  2. BenjaminJacober
    Replies:
    30
    Views:
    497
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1218397

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice