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Discussion in 'Windows 10' started by levannak, Oct 27, 2018.

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  1. levannak

    levannak Thread Starter

    Dec 8, 2008
    Current system:
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 3967 Mb
    Graphics Card: Intel(R) HD Graphics, 2047 Mb
    Hard Drives: C: 917 GB (655 GB Free); D: 931 GB (416 GB Free); G: 931 GB (219 GB Free);
    Motherboard: Dell Inc., 0XR1GT
    Antivirus: Windows Defender, Enabled and Updated

    Windows has been BSOD crashing about 3 times in the last two weeks. The messages I get are "windows.com /stopcode" & "Unexpected kernel mode trap".

    Current problems with Firefox may or may not be connected. FF (tabs or the app itself) used to crash two or three times a day. I've reinstalled FF and then refreshed FF, which eased the problem - I now get around three or four crashes a week.

    SFC /scannow came back clean as did virus scans.

    Any thoughts on identifying the cause of the problems would be much appreciated.

  2. lunarlander


    Sep 21, 2007
    Try whocrashed. It can decipher blue screen problems and point you in a direction to look
  3. levannak

    levannak Thread Starter

    Dec 8, 2008
    Lunarlander - thank you for your reply. I've installed and ran whocrashed. It identified 8 crashes. One pointed to Comodo Backup driver, the rest of the BSoDs had "Possibly this problem is caused by another driver that cannot be identified at this time."

    I've uninstalled Comodo Backup. Hopefully this will cure the problem. I will keep checking.
  4. dmccoy


    Oct 7, 2017
    First Name:
    If you get more BSOD's then run the following tool.

    Please Download and Run the enclosed Log Collector Tool below as follows:

    Save log collector v2-betaXX.zip (XX=latest Version) to Desktop
    Right click on log collector v2-beta1X.zip in the Downloads folder and select Extract all. This will create a log collector v2-beta1X folder.
    Open the log collector v2-beta1X folder and double click on the log-collector shortcut.
    A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
    Once the process is Finished, Press enter to close it.
    (Note the Output location as that is where the zip file is located that you need to upload to the forum.)
    Upload the .Zip file to your Reply

    Attached Files:

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