BT Broadband and wireless

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claudiamthompson

Thread Starter
Joined
Jun 10, 2009
Messages
227
Hello,

I am asking a question on behalf of my son and daughter in law whom I am staying with temporarily. Yesterday they had BT Vision installed, with the Television. They also have a laptop computer and I have a desktop computer. They have BT Broadband.

I successfully started up my internet connection on my desktop computer but they cannot figure out how to start their laptop internet connection. And I cant get them to just call BT on the phone to find out how to do it. They read through the book and still cant get it connected. I cant read the BT book because the print is too small for me.

But anyway, I took a look on their laptop computer, the Televion BT Vision is working, and the BT Vision connection appears to be connected on the laptop computer. But still no internet connection.

They have Vista on their computer. They also have two sticky square things they stuck onto the laptop top with the BT wireless key etc. I cannot see anywhere to put in a key or password, for starters.

Can you please help with this?
I forgot to add that they normally have their wireless dongle in the laptop but I have no idea if with the BT Vision its supposed to be wireless.



I tried the following steps:

1. Click Start button
2. Click Network from the right column in the start menu
3. Click Network Center from the horizontal menu bar
4. Click Reorder wireless networks
5. Double click the wireless network you wish to edit
6. Click Security tab
7. Change the encryption type to WPA & WPA2 and enter the network security key from the sticker
8. Click OK

but that didnt work, the dongle is vodafone mobile.



Claudia
 

DoubleHelix

Banned
Joined
Dec 9, 2004
Messages
24,388
BT Vision is a broadband provider, and Vodafone is a different provider. If they have a "vodafone mobile dongle", then that's a wireless broadband modem and works with their Vodafone service. So now they have 2 Internet service providers?

What hardware did they get from BT? A wireless router? That's what they would connect to wirelessly with the internal wireless networking adapter in the laptop.
 

1002richards

Retired Trusted Advisor
Joined
Jan 29, 2006
Messages
5,333
As others have pointed out, 2 different providers. Try removing the Vodaphone dongle and going through the steps 1-8 you outlined above.

Richard
 
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