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btballoon.dll MISSING

Discussion in 'Virus & Other Malware Removal' started by SAUDI, Aug 26, 2010.

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  1. SAUDI

    SAUDI Thread Starter

    Joined:
    Aug 26, 2010
    Messages:
    53
    Hi,

    I have this error every time I turned on my pc and the message says that in order to fix it to re install the application would fix the issue. the problem is that I dont know what is that BTBALLOON.DLL or where to reinstall it....

    anyone can help me plz?:p
     
  2. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
    Hi and welcome.

    It sounds related to a Bluetooth device.

    What model PC do you have?
     
  3. SAUDI

    SAUDI Thread Starter

    Joined:
    Aug 26, 2010
    Messages:
    53
    thank u for reply me back Cheeseball ^_^

    I have a SAMSUNG NP-NC10

    I went to the Samsung official website and re install "what I think" are the bluetooth devices...but still same issue T_T
     
  4. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
    Is this a desktop or laptop? Do you have a Bluetooth keyboard or mouse?
     
  5. SAUDI

    SAUDI Thread Starter

    Joined:
    Aug 26, 2010
    Messages:
    53
    is a laptop and I dont have external mouse using
     
  6. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
    Please do this...

    Click here to download HJTInstall.exe
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
     
  7. SAUDI

    SAUDI Thread Starter

    Joined:
    Aug 26, 2010
    Messages:
    53
    Thank you again for youre prompt response Cheeseball ^_^

    I hope this is the info u request to me before... if is not...please let me know ...

    Cheers.

    ___________________________________________________
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:37:09 PM, on 8/26/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
    C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
    C:\Program Files\SAMSUNG\MagicKBD\MagicKBD.exe
    C:\Program Files\SAMSUNG\MagicKBD\PerformanceManager.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\PROGRA~1\AVG\AVG9\avgtray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\Program Files\AVG\AVG9\avgfws9.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\AVG\AVG9\avgam.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\AVG\AVG9\avgnsx.exe
    C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG9\avgemc.exe
    C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
    C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
    C:\WINDOWS\system32\igfxext.exe
    C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
    C:\PROGRA~1\samsung\SAMSUN~3\SUPNOT~1.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.EXE
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [EDS] C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [DMHotKey] C:\Program Files\Samsung\Easy Display Manager\DMLoader.exe
    O4 - HKLM\..\Run: [BatteryManager] C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
    O4 - HKLM\..\Run: [MagicKeyboard] C:\Program Files\SAMSUNG\MagicKBD\PreMKBD.exe
    O4 - HKLM\..\Run: [SUPBackGround] C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [ETDWare] %ProgramFiles%\Elantech\ETDCtrl.exe
    O4 - HKCU\..\Run: [DriverCure] C:\Program Files\ParetoLogic\DriverCure\DriverCure.exe -scan
    O4 - HKCU\..\Run: [AdobeUpdater] "C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [EPSON Stylus SX400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEGE.EXE /FU "C:\WINDOWS\TEMP\E_S64.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - Global Startup: Bluetooth.lnk = ?
    O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
    O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1238172855203
    O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
    O23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgfws9.exe
    O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
    O23 - Service: Google Update Service (gupdate1c9cda233e48982) (gupdate1c9cda233e48982) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: SNM WLAN Service - Unknown owner - C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe
    O23 - Service: Vodafone Mobile Connect Service (VMCService) - Vodafone - C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe

    --
    End of file - 11055 bytes
     
  8. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
    I am thinking this may be the culprit: C:\Program Files\WIDCOMM\Bluetooth Software

    I'd like to see if this fixes the error. If not, we can disable the service and see if that does the trick.

    Rescan with Hijack This.
    Close all browser windows except Hijack This.
    Put a check mark beside these entries and click "Fix Checked".

    O4 - Global Startup: Bluetooth.lnk = ?

    Close HijackThis and restart the computer.

    Does the error still appear?
     
  9. SAUDI

    SAUDI Thread Starter

    Joined:
    Aug 26, 2010
    Messages:
    53
    Well, unfortunately I still have same problem and also i being checking my anti virus every day with updates and scan my pc and just few days ago this problem has started, I being reading everywhere into the web about this some ppl for about.com ( http://pcsupport.about.com/od/findbyerrormessage/a/btballoon-dll-not-found-missing-error.htm) do not use some free tools to fix or download the solve of this error because cause more troubles and other website supported with microsoft logo into it offers a free solution but then charge u 29.99 USD and dont fix it...

    I went to the official website of SAMSUNG (http://www.samsung.com/uk/support/d...=&prd_mdl_name=NP-NC10P&prd_ia_sub_class_cd=P) and is when I downloaded the bluetooth file for my pc and my windows version is XP.... but still same issue.

    Then I contacted you guys, I did all u told me....and same problem T_T

    What else can recommend please?
     
  10. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
  11. SAUDI

    SAUDI Thread Starter

    Joined:
    Aug 26, 2010
    Messages:
    53
  12. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
    I would try from the Broadcom link. Hopefully that will just replace the missing file as it updates.
     
  13. SAUDI

    SAUDI Thread Starter

    Joined:
    Aug 26, 2010
    Messages:
    53
    I have used the website u gave me and give me this error after I clickd to accept the terms and conditions and just started the installation:

    Bluetooth Software Download has encountered a problem and needs to close. We are sorry for the inconvenience.

    I just send the report
     
  14. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
    Click Start | Programs | Administrative Tools | Services
    Locate Bluetooth Service and double click it.
    From there you can stop the service, and change whether it should be started automatically when the system boots.
    Then restart the PC and see if it continues.

    Also, has long has this been happening? You could even try doing a System Restore. Rolling the computer back to a few days ago, a week ago, a month ago...a time before the problem ever started.
     
  15. SAUDI

    SAUDI Thread Starter

    Joined:
    Aug 26, 2010
    Messages:
    53
    what I did and seems work for now is that I went to the start/run/config then disable the bluethooth to start at the beginning.

    But I am afraid that I will not be able to use anymore the bluetooth. T_T
     
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