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Bugcode USB Driver

Discussion in 'Hardware' started by BeSODa, Jul 1, 2011.

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  1. BeSODa

    BeSODa Thread Starter

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    So the title pretty much sums up my problem. It started a few weeks ago where I get that error message whenever shutting down or restarting my comp. I find that if I uninstall the USB drivers I can restart with no problems and then the drivers are re-installed. However, when I shutdown again I have the same problems.

    Also, to make things more fun, when the computer attempts to shutdown it takes a really long time and when it finally restarts I get another BSOD with a different message.

    I've included some dump files so I appreciate any information.
     

    Attached Files:

  2. Oddba11

    Oddba11 Jim

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    What is the STOP or ERROR code listed on the BSOD? (I ask as I don't read dump files, and there aren't many who do).
     
  3. Elvandil

    Elvandil

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    I'm analyzing the dumps.

    What about Safe Mode?
     
  4. Elvandil

    Elvandil

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    Most of the dump files point to usbhub.sys as the problem, but the system kernel is implicated in another. It definitely is hardware-related.

    What happens when you boot to Safe Mode?
     
  5. BeSODa

    BeSODa Thread Starter

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    Whenever it crashes, I reboot in Safe Mode which seems to work just fine. It is from there that I would uninstall the USB drivers.
     
  6. Elvandil

    Elvandil

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    OK. Well, it is beginning to look to me like a RAM problem. I saw something similar when upper RAM was damaged. Things worked OK in Safe Mode, but it normal mode, when drivers were loaded to upper memory, the system wouldn't work. So test RAM.

    MemScope (Floppy and CD images.)
    Roadkil's RAM Test
    Microsoft Memory Test (floppy or CD ISO image)
    Memtest86

    If you have enough memory sticks, you can test them by removing one at a time and see if the problem disappears.

    If you are running Vista or 7, tap F8 on boot and choose the memory diagnostic, or if you can boot up, go to Start > Search and type:

    mdsched.exe

    Choose to run a memory diagnostic on next boot. Or, you can boot from the DVD and run it from there.
     
  7. BeSODa

    BeSODa Thread Starter

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    So I did the Roadkill test and mdsched.exe test. There were no errors reported. Should I run any of the other tests? I also had another crash when shutting down, and the error code was Driver Power State Failure (or something real close to that). Windows locks up when I try to do anything with the dump file (I'm in safe mode). I'll restart and see if I can get the file attached for you.

    I would like to thank you for your help. It's really appreciated! Edit: added dump files
     

    Attached Files:

  8. Elvandil

    Elvandil

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    I would try the bootable memtest86 test and let it run all night or for a few hours. The other tests really only tell you if the memory works at that immediate moment and may not pick up intermittent errors, or errors that occur after the RAM has warmed up.

    If it's a desktop, try removing a stick at a time and see what happens.

    (The dump states "Driver_Power_State_Failure" and references the kernel. That's all it says since it is a minidump.)

    Are there any broken or damaged USB ports?
     
  9. BeSODa

    BeSODa Thread Starter

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    Okay, I am having some issues getting the memtest86 to work...there is where my lack of computer knowledge hampers me. I downloaded the file, extracted the file in there to a folder and then burned the file to a CD. I assume I just restart my comp with the CD in the drive? It hasn't done anything yet.

    I have a laptop so I can't take out the memory sticks, and I'm not sure if there are any problems with the USB ports. I've noticed a few times that a couple of them take awhile to recognize when something is plugged in, but that's about all I know.
     
  10. Elvandil

    Elvandil

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    OK. I assume the file you got was an iso file. That is an exact image of a CD and can't be burned as a file. It has to be burned as an image.

    If you don't know how, don't have the software, or just want to try something new, download:

    Standalone ISO Burner (Be sure to check the "Finalize" box.)

    Just download it, unzip it, and click the exe. It doesn't need any installing. It will just ask for the location of the iso. Check the "Finalize" box, and burn away.
     
  11. BeSODa

    BeSODa Thread Starter

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    Whew, more difficulties. I downloaded the memtest, extracted the first file, used the program you suggested to to burn it, and restarted the computer. Nothing happened. The file that I extracted however, is a zip file as well, and within that file are a PDF document, folder, and two more zip files. I am correct in burning the first file extracted from the download right?
     
  12. Elvandil

    Elvandil

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  13. BeSODa

    BeSODa Thread Starter

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    Alrighty, finally got the test to run. I let it go for over seven hours and no errors were found. What would the next step be?
     
  14. Elvandil

    Elvandil

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    That's a good question. Are you still around?
     
  15. BeSODa

    BeSODa Thread Starter

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    I am here now.
     
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