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Built-in WebCam doesn't exist to Gateway Laptop

Discussion in 'Hardware' started by r0wan, May 30, 2010.

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  1. r0wan

    r0wan Thread Starter

    Joined:
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    The Problem Children:
    Gateway M Series 6816 Notebook -- running Vista Home Premium Service Pack 2
    Built-in Webcam -- 1.3 megapixel, supposedly Chicony 2.0 USB Camera

    The Issue:
    I have attempted to start the webcam via Camera Assistant Software and through Skype, as I usually do, but without success. Last time I used it was ~a month ago.

    The Gory Details:
    In my normal user account, the error during both start-up methods is:

    Error Message 1) "Webcam does not exist. Please restart camera or computer."

    Restarting the computer does not help; cannot start the camera in the first place to re-start it. Trying to un-install/change/repair/edit/etc via the Uninstall Program also produces this EM. It just doesn't exist to be manipulated, even if the CAS does. The camera doesn’t even show up in the Device Manager, and Skype cannot find a webcam connected, either.
    Attempted to un-install and re-install the driver, with and without a reboot between, there is the same EM.


    In the administrator account, the error changes to:

    EM 2) "Cannot open file C:\Program Files\Camera Assistant Software for Toshiba\corona\BG1.bmp"

    I am confused why my Gateway laptop wants to run a Toshiba-specific file.

    This is the same message I get when I attempt to ‘Modify’ using the driver from the Gateway Support Driver Downloads for this model. ‘Repair’ gives me EM 1. ‘Uninstall’ actually managed to do so, but installing it again gives me EM 1, before and after reboot.

    Uninstall/Change via the Uninstall Program manager starts, but stops, saying:

    EM 3) "Setup.exe has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."


    For lack of any better ideas, I downloaded the Toshiba driver for the camera, since that’s the file the computer was looking for. It downloaded without issue, once it was routed to the correct folder, but when CAS tried to run the camera? EM1. Rebooted. EM1 again. Just like the driver for Gateway.


    One website suggested that these webcams occasionally stop working after going into sleep mode. My computer has not come out of sleep mode without a reboot for some time, and I do not remember the last time I left the camera on while putting the computer to sleep. I can fix the sleep mode error by reinstalling the ‘ACPI x86-based PC’ driver, or updating to the ‘ACPI PC’, but this doesn’t fix the camera issue.

    Now I wonder if the camera has become disconnected from the computer, despite being built-in, because of its travels. Is there an easy way to check this? Can I safely pop off part of the casing to check? Or is there something else I can do?

    I've run out of ideas on this battle. :confused:
     
  2. Anchoret

    Anchoret

    Joined:
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    Messages:
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    One semi-stupid way to check if it's still connected that might work would be to boot & run a live Linux CD, like Ubuntu, and then run lspci or lsusb in command line and see if the camera is shown in the list of installed devices.

    It's not absolutely foolproof, but if it does show the description of the webcam, it's probably still a functional hardware device and the problem you are experiencing is probably one of software/configuration.

    I'm just guessing here.
     
  3. r0wan

    r0wan Thread Starter

    Joined:
    Aug 19, 2009
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    Ha!! A new idea to try!

    I can get one tomorrow and try it. There is still hope!
     
  4. r0wan

    r0wan Thread Starter

    Joined:
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    Messages:
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    Nope.
    Ubuntu 10.04 does not find any camera device at all, though it does recognize my USB mouse.
     
  5. Anchoret

    Anchoret

    Joined:
    Jan 19, 2006
    Messages:
    310
    I just got a Gateway laptop today and it has a completely different webcam than I expected. Perhaps yours is a different one than it's supposed to be or else maybe it is in fact croaked. :confused:
     
  6. r0wan

    r0wan Thread Starter

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    What kind of camera did you end up with?
     
  7. Anchoret

    Anchoret

    Joined:
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    One I've never heard of before, something Chinese, and it was running off the Windows 7 Microsoft (!) webcam drivers according to Device Manager.

    I'm not on that computer at the moment, so I can't tell you exactly what it is.
     
  8. r0wan

    r0wan Thread Starter

    Joined:
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    Messages:
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    Was the computer running Vista or 7?
     
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